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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 293 Showing 5,841-5,860 of 7,349 reviews
  • Rated 5 out of 5 stars

    Terrific Geek Squad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional, patient, and went the extra mile to make sure I was set up properly even though I needed new Verizon equipment to complete the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reestablish wifi connections successfully.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She reconfigured the wifi connections for the printer and made it work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Colin

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes. Colin was fabulous and helped me so much. He was quick and smart and helped me with lots of questions and advice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and care.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryan of GS was prepared, efficient, skilled and kind. He solved every computer program problem including the start uo of an unused, dormant computer I had purchased at BB. Thanks Geeks:

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Device support and simple repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Evan did a great job troubleshooting a defective video playback program and correcting the problem. He also navigated me through the steps to connect a backup drive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed printer and. Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent William worked with me several time until he had all of my problem solved. I am very pleased with his response and help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent is helping me with printer/computer item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived promptly. He was courteous and helpful. I am a septagenarian and he was very patient with me which I greatly appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great job mounting my new TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent & very effective job mounting my new ROKU TV from Best Buy and taking down & disposing of my old TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad expertly cleared my laptop hacker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent support in getting a hacker out of my laptop. Have been pleased each time I have contacted Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer startup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    restarted my computer. the gentleman should be a teacher he was so understanding and talking at my level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed hard problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent michael installed a new hard drive for me and put all of my apps back on, don't know what I'd do without Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my Home Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tech, knowledgeable and very friendly. Takes his time to explain everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek swaud was great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My problem was solved quickly and efficiently. He was on time, polite and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iMac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert was personable and professional setting up my new iMac and transferring data from old computer. Excellent service! Thank you, Robert

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SAMSUNG TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I WAS VERY HAPPY WITH MY SAMSUNG TV AND HEADPHONES. AGENT WAS VERY KNOWLEDGEABLE AND VERY PROFESSIONAL AND HANDLED MY SITUATION IN A TIMELY MANNER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent wasted no time in setting up the printe.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my canon printer enabling the printer to connect to all of my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Semi-Annual Computer Checkup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Semi-annual check of my computer at Best Buy at Colorado Mills Mall. Good and efficient that included a new, updated hard drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pr1nter installation!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent installed my new printer! And showed how to operate it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got our printer set up on all devices q

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, friendly and helpful service! Set up the printer on all of our devices quickly and efficiently. Everything works great! Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The screen freeze

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stewart did a good job on my computer. The screen was freezing up and was having some other problems. My computer is old so he said if this didn't fix it I would probably be better off getting a new computer.

    I would recommend this to a friend
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