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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-6,000 of 7,357 reviews
  • Rated 5 out of 5 stars

    Geek squad repaired my TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When a commercial came on, sometimes the TV was silent because the TV couldn’t understand what was going on. The Geek Squad technician changed it so that now there is NO silence!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV in a professional way

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is excellent and the installers were great and friendly. Would recommend Best Buy to anyone I know and Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad rep was great! Installed my new printer in minutes. He was very professional and informative. Our printer is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad in-home service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an iMac and The Geek Squad was in my home to go over questions I had. He was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer wires

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent straightened out all of our computer wires and reconnected the computer. He was very good and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This man deserves a promotion and a raise!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    brought me a new screen and set it up/offered other advice/was very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real nice guys, thorough

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped with my new laptop and issues related to headphones and speakers not working. They were respectful and dilligent, making sure all was fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents installed all my devices quickly .

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all my devices. They were knowledgable, and efficient. Agents used preventive covid19 policies at all times. I would recommend them anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad had my Computer working again.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was not working. When the Geek squad just looked at my computer, he knew right away what was wrong. he was very thorough and explained to me what the problem was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great knowledge and professional service Wonderful that you provide this type of service Much thanks Ttttttttttttttttttt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the best...always friendly, mannerly and knowledgeable. I will always have a servic agreement with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonattan did an excellent job. He was patient and kind dealing with an old lady who was not exactly computer literate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek helped me understand the problem and the res.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent gave correct and specific instructions on why I wasn't getting my emails. So I proceeded to follow her instructions and my problem is solved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad efficiently solved my immediate issues.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin & his "assistant" GEEK were very thorough, helpful & pleasant. My questions were answered & a couple of aggravating problems were solved!... Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Staff was knowlegeable, helpful, and courteous. I recommend the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooked up my Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my printer ro my computer and installed word and a virus protector on my computer. I was very pleased with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes they did it didn't take them that long.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As per usual they were awsome every one that came to my house has been so polite and allowed me to ask question and they would answer me without it bothering them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST GEEKS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very BEST Geek Squad and do great work. Work fast and get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad was terrific in servicing my computer.it didnt tak long to service it and get back to me.glad to have geek squad to take my computer stuff to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a deep dive into what my problem wa

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent saw that i had lost my wifi. He found where the problem was and took the time necessary yo fix it@

    I would recommend this to a friend