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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7358 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 305 Showing 6,081-6,100 of 7,358 reviews
  • Rated 5 out of 5 stars

    installed new laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional with his explanations as I am totally tech stupid and at my age intend to stay that way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent efficiently and kindly transfer data from my old laptop to my new one. He was courteous and timely and quite a pleasant young man. Really smart too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in home service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech (Tiffany) who in service my computer was profession and knowledgeable I always ask for Tiffany.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was outstanding. he cleared up many system problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did excellent work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin Geek arrived promptly when scheduled and quickly installed the Eero system with the printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my computer problem.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My photos was not showing up on my computer and the agent fixed it so it is now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my computer to suit my needs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful answered all my questions and explained everything thoroughly for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She installed new TV and assisted in streaming ser

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and helpful. She was very patient in assisting us in learning to stream.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technical support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technical support from the Geek Squad. I would recommend their support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Agent helped resolve my computer problems as always, and very professional & pleasant!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan came when he said he would. Knows what he is doing and explained how to use new Windows 11 computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job and helped me.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer is working well. I am very glad for the help from the computer experts you have at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my hacked computer quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was highly competent and patiently explained what had to be done and why. Additionally, he performed all the tasks within the promised time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge and experience plus professionalism equaled one happy customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My I phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thankful that Geek Squad could fix my phone they’re the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hardware installation.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tin - was excellent. He installed the new hardware and helped with some software issues I was having. He also gave some great recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got it back to me quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My repair was quick and timely. I was surprised that I got my tablet back so soon. I needed it asap and they got it back to me that fast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Website repair.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean cleared my computer problem and answered questions I had. Good visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek corrected my computer screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, on time. Friendly suggested new desk top

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommed Best Buy tech services. Excellent!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep was respectful and handled coming to my home during a pandemic with caution and ease. Incredibly helpful and fixed my problem. Excellent value.

    I would recommend this to a friend