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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 306 Showing 6,101-6,120 of 7,357 reviews
  • Rated 5 out of 5 stars

    Geek Squad is always prompt at coming.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blake always does a wonderful job of helping us with our computer problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Junior was a frikkin godsend! Thank you!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junior the technician was awesome and fixed my issue! Thank you Junior and thank you Geek Squad!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recovering from a phishing attack.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent gave me advice on getting rid of a phishing attack that keeps recurring. One of the options may very well be buying a new computer so I would have a new IPA. The move data over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything is working Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wonderful, very good customer service will call again it I need them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed the problem I had with both Desk top and Laptop computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to my home. problem fixed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad people are amazing. I have told everyone I know what a great job they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Shines!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seth is awesome! Service for my technology need was handled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOT MY SCANNER TO WORK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad helped me get my new cptr to scan. Very nice young man. Courteous and efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer hard drive transfer fixed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first agent could not get the project finished. After some scheduling issues, the second agent came out and finished it up quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connects B speaker to desk top computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to connect the Logitech Bluetooth speakers in no time at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Checked my computer for viruses.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service checking my computer after stolen identity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    help me!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed and solved my problem within minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can print!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. Answered all my questions. Gave me good advice regarding printer ink. Very peasant young man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent efficiently and kindly transfer data from my old laptop to my new one. He was courteous and timely and quite a pleasant young man. Really smart too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Genius

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam is my go to tech guru. He is always professional, and I appreciate his expertise and patience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tim is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transfer information from old unit into the new Best Buy Unit he recomended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful and kind agents, who always do their best to resolve issues. I will remain a customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn't be better!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and perfect! Excellent diagnosis! 100 stars! What else do I need to say to reach the 50 work threshold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got it back to me quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My repair was quick and timely. I was surprised that I got my tablet back so soon. I needed it asap and they got it back to me that fast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every Geek squad member were very helpful to me and made it very pleasurable

    I would recommend this to a friend