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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7358 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 306 Showing 6,101-6,120 of 7,358 reviews
  • Rated 5 out of 5 stars

    Buy new charger and wire to fit phone 15.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the right parts to match my new iPhone 15 with a support from an associate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Junior was a frikkin godsend! Thank you!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junior the technician was awesome and fixed my issue! Thank you Junior and thank you Geek Squad!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recovering from a phishing attack.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent gave me advice on getting rid of a phishing attack that keeps recurring. One of the options may very well be buying a new computer so I would have a new IPA. The move data over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Evaluated the WiFi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They recommended a solution and my problem seems to be fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was prompt and completed work timely.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr. Smith is most helpful not only in setting up my laptop and working on my desktop computer, but has done so pleasantly and answers all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Garry

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on time all went well very fast service friendly rep. knows his bussiness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old Computer and new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy connected my old computer and new computer, so that I only need one keyboard and one display and one set of speakers. God bless Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Check

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They checked my security service on computer and made sure updates were in place. They also gave me a review on the Smart TV applications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agent was knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed the problem I was having with my tablet. He was very friendly and was here only about 40 minutes. I haven't had a problem with it since

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can print!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. Answered all my questions. Gave me good advice regarding printer ink. Very peasant young man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job, Geek Squad.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member took great care of my computer. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOT MY SCANNER TO WORK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad helped me get my new cptr to scan. Very nice young man. Courteous and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation of new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up my new computer, connected to printer, great geek squad, made sure we understood all the things on nre computer. glad we joined

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very patient and answered all of our questions. He made suggestions to help us use our computer efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn't be better!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and perfect! Excellent diagnosis! 100 stars! What else do I need to say to reach the 50 work threshold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to my home. problem fixed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad people are amazing. I have told everyone I know what a great job they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jonathan's been great...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathon set my laptop up & I have another appt. next week so he can show me how to do some things. He's excellent on what he does!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up computer and printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the The Geek Squad removed my old computer and printer, set up my new computer and new printer. Excellent job completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice finding good help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and computer is working great. The service tech was very professional and got the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corrected problem on computer know issues afterwards. It didn't take long before it was found. Happy with results.

    I would recommend this to a friend