Customer Ratings & Reviews

Your agent helped clean up my computer after I was hacked. Did a great job and were very friendly , polite and helpful. Thank you.

Excellent and quick professional service . Highly recommend

solved the problem right away and was very knowledgeable

She was VERY knowledgeable and helpful to us! She had good suggestions and helped us to understand.

Awesome service. Friendly, professional, helpful and fixed our problem..

The agent was very knowledgeable he made all of the printers in my house working great and he got my wife's phone working also

Rogelio Lopez was the technician. He was unable to fix the issue (no fault of his) but he was very polite and kind and I feel you need to know that.

Tec was very knowledgeable and informative I would recommend Geek Squad to others

This was an in-store visit to the Geek Squad. Within minutes they had my problem solved. I am a true believer in Total Tech.

Our tech was very helpful in fixing our computer printers inabling and efficiency. He also helped with our wireless internet.

Two BestBuy Agents installed my very large device in a wonderful way. Everything was carefully and quickly done. They arrived at the time expected; It was a rainy day, so both agents wore coverings over their shoes to avoid harming the carpets on my wooden floor. That thoughtfulness is an example of the very high level of service that you can count on when you shop and get computing device support at BESTBUY. Dr R

Really knowledgeable people. Friendly and professional. Call ahead to set up appointments in store, or have them come to your home or place of business.

The agent answered every question, demonstrated how various functions were accessed, and explained everything clearly

The agent arrived with no diagnostic gear, saying his truck was in the shop. Seems odd to make a service call with no gear. It became apparent that I would have to bring in the computer to Best Buy. A further appointment was made for this, and I brought in the computer, where the assessment made was that I would have to send the computer to Apple for a fix. So Geek Squad did not accomplish the task on either occasion, but to their credit, I was not charged for the 2nd visit. The original agent was personable enough, and addressed some other issues not related to the original purpose of the appointment. So not totally in vain. I guess.

Webroot software was purchased. I am very pleased with software and Richard’s excellent service. Will use there service again.

I bought the computer at Best Buy had 2 or 3 service techs assisted me. The tech that came to install and hook everything up was wonderful. He was patience with all my questions.

addressed my reported issue efficiently and expediently

Ethan was very helpful and addressed all our concerns, resolving every issue we had with our computer and our stereo/TV system.

Eddie was excellent. Great work. Polite smart. Knew his job

Answered all questions about getting around on the computer. I had a list of questions which he verbally answered and also wrote the answers down for me. Also hooked up my wireless printer.