Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 7,347 reviews
Pros mentioned:
Service
Rated 5 out of 5 stars
Great Service!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Tech arrived on time and was friendly, and very professional. I am always pleased with any Geek Squad service.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Greek Squad is the BEST
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It was mounted to my t.v. and works wonderful.
Thanks for the good people that work for you!!!
I would recommend this to a friend
Pros mentioned:
Service
Rated 5 out of 5 stars
Stellar Service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek squad tech went beyond and above to resolve issue with computer.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Brynn installed my printer and DVD player quickly
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Brynn was great! She had my printer up and going in no time at all.
She also installed my DVD player that I had trouble with myself.
I would recommend this to a friend
Rated 5 out of 5 stars
Figured it all out in no time!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great guy, was able to figure out our problem ,we are not so inclined! Thank goodness for “geeks”!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Service was thorough and professional.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The tech updated software on my laptop. Made my desktop icons easier to find.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Updated my laptop and fixed my printer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent Jose was very helpful friendly and knowledgeable
I would recommend this to a friend
Rated 4 out of 5 stars
Install replacement microwaver
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Once the technicians got here all went well and the installation was correctly performed this time. Rescheduling after the first no show on their part was an experience, I hope I never have to go through again.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Swesome Service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Aziz was great! Knowledgeable, patient, respectful, courteous. Would have him back any time.
I would recommend this to a friend
Rated 5 out of 5 stars
Lap Top Computer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent "Zee" , was Awesome! He came in asked me what was going on with my computer and i told him i had no internet. He checked a few things, ran a few things but they didnt work. He went to my Wifi and turned off, uninstalled my driver, reinstalled and i was back up and running! YAY
I would recommend this to a friend
Rated 5 out of 5 stars
Great on establishment of wifi devices
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Chad is a great Geek. He understood the “problem “ and solved it quickly.
I would recommend this to a friend
Rated 5 out of 5 stars
Fairly Satisfied Customer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Work was fine. The only (repeat) issue has been trying to fit what I wanted into the categories offered by the call center. Seemed I needed a choice that overlapped categories since the tech coming to the house needs to budget their time according to those limited categories.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
My New Computer.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Guy Installed My Computer, Took His Time And Made Sure He Walked Me Thru All The Ins And Outs Of The Proper Way To Use It.
I would recommend this to a friend
Pros mentioned:
Service
Rated 5 out of 5 stars
Serviced computers, very informed!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Serviced 2 computers. Did a wonderful job! Colin was excellent! Can’t say enough good things
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad to the rescue!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent was able to fix the issues I was having with my gaming computer that I purchased at Best Buy. There's no way I could have delved into the setting expertise that he was able to provide me with. He was very knowledgeable and personable. I was glad to have Total Tech service because of the convenience of having a technician come to my home.
I would recommend this to a friend
Pros mentioned:
Service
Rated 5 out of 5 stars
Mari’s cimputer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Technician was prompt and very knowledgeable. Fixed the problem on my computer. Great service. I am please with the service.
I would recommend this to a friend
Pros mentioned:
Service
Rated 5 out of 5 stars
Most informed technician
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The most informed and professional person I have ever received technical/computer services from. Excellent service.
I would recommend this to a friend
Rated 5 out of 5 stars
geek squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
the agents were great, they set up everything and were very courteous
I would recommend this to a friend
Cons mentioned:
Hard drive
Rated 5 out of 5 stars
Geek Squad Agent diagnosis of desktop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent advised us to replace our desktop computer as it needed a new hard drive and several other parts. We followed his recommendation.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad got our pc up and running again
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Michael was our technician and did an excellent job addressing and fixing all of our issues after a complete reset.
Also, about 3 or 4 weeks prior to this Joseph was our technician for our initial appointment. I didn’t get his review in on time but he knew exactly what our problem was and got us set up for the in store repair.
Both of these gentleman are very good, (5 star plus)