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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7347 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 7,347 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek squad got me straight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great he helped us with all our issues was very kind and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service to my Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. The sound on my Tv was not working correctly. In order to hear it correctly I had to raise the audio to at least 60. I was also having trouble getting on to Verizon Happily, Gallo solved my tv problems quickly and gave me good advice on how to navigate the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP computer with Office 2021

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad transferred my data to the new computer but when I installed the Office 2021 package from the Microsoft website, i encountered a few problems with changes to some of the data. The service technician came out and fixed the problems so that the system and components are working. Still not 100% but functioning okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Device support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David and Michael helped with an issue with storage space on One Drive, which I never liked and now I have plenty of storage for pictures and documents. David also helped with downloading videos from my phone They were very helpful and I would advise anyone to use the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad > 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable about my APPLE COMPUTER , great teacher.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad run a cable to a PoE Ring Stick Up Cam. Couldn't be happier with the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent very knowledgeable. Fixed our internet/network so that all our devices worked perfectly. Fixed our phone - we had not had a landline for 4 weeks. Explained clearly what he did to fix everything. We were very impressed and happy that everything was working again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frustration is gone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad quickly helped me with my problem! They were able to remote into my computer and show me how to best handle the situation. They were professional and easy to follow.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    cleaned up my computer when scammer tried to takee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent came to my house and took care of my computer clean up. Did great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice people help with anything done with technology know what there doing and always have a smile on there face

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent updated my computer system and was very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek Squad Repaired My Home Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent restored my computer to optimum operating cindition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad member connected my speakers to be sure they were working before I left the store and showed me how to connect them when I got home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a service appointment established. Explained "new ' policy that I was not aware of. I get many e-mails "not this new policy She explained it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend working with these people. They will set it all straight! Got our machine up and running fast and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have relied on the Geek Squad for many years. I took my computer in for a check-up and since it was so old, they advised me that it was not going to last too long. So, I bought a new CPU and they loaded it with the software that I purchased. I appreciate their honesty.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Geek Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and took care of everything I asked him about.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad tuned my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did some minor tuneups on my laptop and created several shortcuts for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad monitor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was very helpful and knowledgeable. Would recommend his technical knowledge and professional expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Instructed on Use of Portable SSD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aziz was very helpful in explaining how to use the Portable SSD. He had me actually use the drive while he was instructing me on how to scan to the drive. He was very helpful and patient with me. I appreciate the Geek Squad and their help.

    I would recommend this to a friend
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