Customer Ratings & Reviews

Always a great experience working with geek squad. Time and time again another reason why I am happy I purchased total tech support. Amazing value and makes life far easier!

Agent set up computer for 95 year old mom. He did everythiing so well she did not notice the difference between the old and the new one. He got rid of all the things about the new one that would have confused her. Set up printer as well.

This is the best deal ever! Never sweat the small stuff. They’ll fix it and get you rolling again. Worth every penny!

This dongle was recommended by a member of the geek squad to assist my computer to pick up the internet.

replaced our laptop hard drive at very reasonable price. The PC is fast as new

Michael is an excellent support person. He helped us understand our devise. Very professional and polite. Explains things very clearly. Michael arrived on time and completed his service in a timely manner.

The agent was both personable and informative. He quickly discovered what programs I could use, and got rid of what I couldn't. He also installed internet security software on my wireless network, and successfully set up my printer to work with my wireless setup.

Excellent service. Efficient, warm, informative. I will always request David Turner be my Geek Squad service tech.

I was surprised at how quickly he worked. He knew what to do immediately.

The agent recommended a new modem & router and brought one to me and installed it. All devices are now working wonderfully well.

Agents installed new desk top computer, Office Software, and new printer. Agents who did the installation were knowledgeable, professional, and personable. Especially Marcus Williams who saved some OLD Word documents.

Agent helped us install One Drive to help free up hard drive space. Our main issue with this service we pay for, is, they are not able to fix most hardware issues in home. The other huge concern is the wait time to have someone come to our home. When you have an issue on your devices, you do not want to wait 2 to 3 weeks for an appointment to get a repair. These problems discourage us from wanting to use the service we pay for.

Adrian, my Best Buy Geek Squad Technician, was outstanding. He was smart, patient with me, and completed the job perfectly. Super job and I'm pleased as punch!

Geek home visit to respond to numerous questions & instruction help relative to iMac, iPhone & iPad. Instruction regarding operation of Keychain password manager was not adequately detailed but I eventually figured it out on my own. All other questions answered very well.

THIS TEAM DISPLAYED THE FOLLOWING; *PROMPT *PROFESSIONAL *MADE GOOD USE OF TIME *COMPLETED ALL MY REQUESTS AND WENT BEYOND *ENJOYING THEIR EXCELLENT JOB *WORKED AS A TEAM HIGHLY RECOMMEND WITHOUT ANY RESERVATIONS

My Geek Squad Double Agent Michael set up my new HP Envy computer, network, and loaded apps---he was quick, knowledgeable, professional, personable, and finished the job to my satisfaction. During COVID, he took steps to keep area safe, too. I am VERY pleased with this experience. Thanks, Michael!

Alexander of Geek squad came was courteous and friendly and took care of my computer needs efficiently.

My computer had stalled and the agent fixed the problem

Colin, my Geek Squad agent, was terrific, knowledgeable, friendly, and patient. Helped me connect all devices together for efficient use and security. I am glad I signed on with the Geeks. Gives me piece of mind. Thanks.

The rep was SO patient with my lack of technical ignorance and did not show any impatience with my questions!!! Thus meant so much to me!!!!