Customer Ratings & Reviews

The Geek Squad rep resolved my computer issue in good time without issue. I was kept informed of the appointment time and he arrived at the scheduled time.

Josh came to my home and helped me clear up some tech issues with my computer. He was prompt, respectful, and left me with advice for making other home tech issues function better.

Excellent, friendly, quick service to fix IPad problem.

The agent figured out why my Bluetooth headset wasn't working, got it working while I watched and he explained what he was doing. We discussed my problems with it until I comletely understand how it works. No further problems so far.

My guy was absolutely awesome- i am not tech savvy- he never made me feel stupid - totally understood me

Geek was great. Getting through the “system” to book the appointment a nightmare. For a company dealing with technology, Best Buy has the most customer unfriendly phone/website ever.

Geek Squad tech found problem with Ring doorbell within 10 minutes of arriving. Found problem to be bad transformer. I purchased new transformer and Ring doorbell/camera is working fine.

My agent came to my home and worked on my computer for quite awhile and decided that it needed to be brought to the store to have a new hard drive installed. He was very courteous and explained things very well. My in store experience was also very good! Totally happy with my experience! Thank you!

Matt installed one each new computer and printer, plus gave us a great tip on a special deal at Staples.

For Christmas I received an Echo. I wanted to have a better speaker to go with i, so a bought a speaker soon after.. I’m not sure why I had such a time getting the speaker to sync with Echo, but I did. I actually had two sets. The technician was able to finally get them both to work.

AGENT DETECTED THE PROBLEM ON MY pc AND FIXED IT EFFICIENTLY AND QUICKLY. He was very informative and helpful and very courteous. I was MOST pleased!!! THANK YOU!

In store agent was incredible. He immediately saw the problem, though it was one new to him, and solved it. He also initiated safeguards to prevent.it from happening again. (I'm 81, house &wheelchair bound. Read:I don't get out. However, to have this agent again, I would.

agent checked laptop issues connecting to new higher speed router, attempted numerous fixes and was able to discover that wifi card installed in laptop was too old but had fix available with usb plug in. very satisfied

Elliot did a Great job telling me that my modem was old & needed to be replaced. Then went to his truck, brought in a new modem & installed it.

I had to cancel my appointment, but from the first call to schedule, to ease of cancellation, it was a breeze.

Professional service from Jeffrey who solved my problem!

The Geek Squad rep. who came to my house to fix a small problem with the Gmail icon did a superb job and fixed the problem in no time at all. You guys are the best. Thank you for your help

The agent made a diagnosis and corrected the problem with accessing video and audio when using Zoom. I used Zoom once since the repair and audio was slow to respond after the repair. It was very difficult to schedule an I -home visit with Geek Squad.

Geek Squad repaired my IMAC and cleaned it up while here. Did a great job! I was unable to access Safari.

Christopher made the fix go so fast , its amazing. I cant do without your people. They are always on time, friendly and show me all my steps I need to do. 20 stars in my book. Thank you