Customer Ratings & Reviews

Geek home visit to respond to numerous questions & instruction help relative to iMac, iPhone & iPad. Instruction regarding operation of Keychain password manager was not adequately detailed but I eventually figured it out on my own. All other questions answered very well.

Delmer is a gift to this senior trying to navigate a new digital world. Great work and my speakers are awesome.

Jorge greeted us by name. He kept us informed of the progress being made on my iMac by Nick and crew. It was determined that WebRoot needed to be uninstalled and then reinstalled. We so appreciate the availability and quality of the Total Tech Support.

very good and on time // knew what was needed and patient with our questions

Just took a few days for them to take the viruses off the computer and it's been good as new

The agent figured out why my Bluetooth headset wasn't working, got it working while I watched and he explained what he was doing. We discussed my problems with it until I comletely understand how it works. No further problems so far.

The Geek Squad rep. who came to my house to fix a small problem with the Gmail icon did a superb job and fixed the problem in no time at all. You guys are the best. Thank you for your help

The Geek Squad did a great job trouble shooting and setting up My devices.

Christopher made the fix go so fast , its amazing. I cant do without your people. They are always on time, friendly and show me all my steps I need to do. 20 stars in my book. Thank you

Agent was competent to resolve the problem quickly; which I expected (problem setting up a net4work and allowing computers to see each other,) It was a set-up problem much harder to handle remotely due to lack of ability to see the two computers together.

My Geek Squad Double Agent Michael set up my new HP Envy computer, network, and loaded apps---he was quick, knowledgeable, professional, personable, and finished the job to my satisfaction. During COVID, he took steps to keep area safe, too. I am VERY pleased with this experience. Thanks, Michael!

The agent diagnosed my desk top and my lap top as well as recommended speaker replacements for my blown all in one desktop speaker. I did purchase his suggestion.

Geek Squad was very helpful. However we wish we had a direct phone number to our local store

The assistant manager Marlon (I think) helped me confirm my Total Tech and Web Root coverage when the geek squad had to rush to the hospital to see his mother.

The agent was both personable and informative. He quickly discovered what programs I could use, and got rid of what I couldn't. He also installed internet security software on my wireless network, and successfully set up my printer to work with my wireless setup.

Very professional, and very helpful. I would definetely use them again when I run into a brick wall.

As usual the Geek Squad helped me with my locked-out phone. I had to have it restored to original settings, but they managed to put back all contacts and photos before 2017. After that, though, everything had to be deleted. All this came from a software update, which I am very adverse to doing ever again.

Thomas .. my Geek Squad helper was awesome.. 100%.. He was helpful, smart, kind, every thing ... He needs an instant raise.. Thank you Thomas

Rep Was Knowledgeable & Determined. She was very patient we me in solving my problem.

agent checked laptop issues connecting to new higher speed router, attempted numerous fixes and was able to discover that wifi card installed in laptop was too old but had fix available with usb plug in. very satisfied