Customer Ratings & Reviews

The geek squad technician was prompt. He was able to diagnose the problems with my PC. The technician solved my issues, provided PC maintenance ideas and how to use the Geek Squad website for follow-up remote assistance.

Friendly, took the time to answer my questions, took care of the job.

Vance did a great job. The photo gallery doesn't work with my system. Vance got it to work on a hot spot. But that would not on my cable system. Explained everything. Thanks for help.

The agent was on time, we'll dress. He cleaned up the computer and checked printer. Gave me some great tips. HAPPY...

We were taken care of by a very knowledgeable rep.

The technician, Tim, who installed the computer system did a fantastic job. He was very efficient and very professional and explained each part and process. He represents The Geek Squad well!!!

The agent fixed the the software issue with the desktop so it reads it properly now AND it sends it to the printer.

Top-quality service. Technician was supportive, asked intuitive/probing questions in order to get optimum configuration and best results. She was EAGER to get best outcome; MOST strongly recommend.

The agents fixed everything on my list and show me how to acquire the fix and how to manage it. They never once made me feel like I was dumb or didn't know the process.

I was so confused with my two Apple computers, your staff straightened everything out so I am able to use my computer.

Christopher Sterig, the Geek Squad tech was on time and did an excellent job of solving my technical problems. I would recommend Chris and Best Buy Geek Squad support to everyone for your electronic needs/issues.

Very patient in determining my problem. Did a temporary fix until I could get a new router.

6 star service…I’ve been spreading the word about BEST BUY’S to family and friends. Because of Tech service and Tech employees I need not go anywhere else. Thank you, Best Buy.

We had a few minor problems with our install that appeared after a few days. We called the Squad and they made and appointment to come out and take care of the problems. They called on the appointment day, said they were on their way. Arrived on time and fixed the issues in short time. Great job Guys!

Great assistance when needed. Very helpful and easy to communicate with. Attention oriented to solve problem(s) at hand

The agent that came to the house determined that the OS needed to be re-installed so informed us of the updated or advanced program, so we bought that. We took the PC to the store and purchased a backup drive so they could back up the info then reinstall that info. This was done, but then at home we called to get help in downloading the info needed to open the files. over all we find Geek Squad to be a very good investment to help us with our devices.

Agent came to y home with the computer. He downloaded what was necessary from my old computer and set me up ready to go on the new HP computer. I love it! Thanks Alex

Agents diagnosed the problem with my laptop and spent considerable amount of time correcting it. Agent was very patient and friendly.

I had several questions and needed help setting up my new HP Laptop. Geek Squad was amazing, they helped me get it set up the way I wanted it, they always had my back.

my internet connection to all computers went bad. Spectrum was unable to resolve even with on site service call. Geek squad found router was good (spectrum said it was bad) and got all computers access to internet. Great job and prompt service!