Customer Ratings & Reviews

Delmer is a gift to this senior trying to navigate a new digital world. Great work and my speakers are awesome.

The agent solved problem with new printer, instructed us with installing a tax program and checked computer functions. He answered all our questions concerning our recent Best Buy purchases. It is so reassuring to have competent, helpful assistance from the Geek Squad.

Needed help with my devices, called them out and wammo, Fixed everything up for me explained everything I was doing wrong Fanststic would recomend to all who are lost in a high tech world

Agent came to my home, restored my desktop computer, over excited with the level of expertise. Agent was friendly and courteous, no room for improvement.

After the third tech said she couldn't fix it because the info MS gave me for her to input had to be incorrect, I had to verify some info for MS the following day for my MS account and then everything started to work correctly. The issue was that Office would not update. The first tech tried something and thought it was fixed and then disconnected me all the while not calling me up initially or when I asked him multiple times while he was remotely connected. The second tech never called me up as requested, just did something in my absence and disconnected. It still was not fixed. The third tech did call me up initially, kept me advised as to what she was doing and needed to do while keeping me on the line and calling me back a few times. She was trying to change my MS account. She was professional, friendly and seemed knowledgeable but wouldn't try hitting the update Office button at the end because she said it would not be updating since she didn't have the correct info from MS re my MS account. But I did what MS asked to verify some info the next day and then Office was able to update. This was the worst experience I ever had with their tech dept in about two decades plus wasted way too much time and effort with it. I guess I should give the last tech the benefit of the doubt but not the first two techs.

Excellent job and diagnostic skills! Was able to fix everything quickly ans efficiently.

The agents knew just what to do with my Samsung tablet repair and printer. They were friendly, and I was very impressed by their professionalism, knowledge and efficiency.

Christopher Sterig, the Geek Squad tech was on time and did an excellent job of solving my technical problems. I would recommend Chris and Best Buy Geek Squad support to everyone for your electronic needs/issues.

Daniel was easy to work with ! Abd I could call him with questions if needed to … and I did .

Top-quality service. Technician was supportive, asked intuitive/probing questions in order to get optimum configuration and best results. She was EAGER to get best outcome; MOST strongly recommend.

The Geeks are wonderful! They are prompt, respectful, thorough and ask if you have any other issues or questions making sure you understand what they have done. Thank you geeks!

The technician, Tim, who installed the computer system did a fantastic job. He was very efficient and very professional and explained each part and process. He represents The Geek Squad well!!!

I had a problem with music cutting out while playing Itunes through my Bose Soundbar and Sound Touch.Geek Squad came out and toldme what to do to fix it.

Vance did a great job. The photo gallery doesn't work with my system. Vance got it to work on a hot spot. But that would not on my cable system. Explained everything. Thanks for help.

Agent Solved the problem with our printer and was very helpful answering our questions.

Service tech downloaded an update for my camera system. But I had to call the geek Squad appointment number a lot of times inorder to get my in home service appointment which seemed to me too much effect because nobody knew what they were doing.

The agent was very thoughtful in helping this 85 year old understand what I needed to know.

The guys who have come to my home are very good. The last, Chris, from Geek Squad was very helpful. But your online support is terrible.

Just took a few days for them to take the viruses off the computer and it's been good as new

6 star service…I’ve been spreading the word about BEST BUY’S to family and friends. Because of Tech service and Tech employees I need not go anywhere else. Thank you, Best Buy.