Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 7,356 reviews
Rated 5 out of 5 stars
Computer Problem Solved
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The computer tech solved ALL of our problems rapidly and efficiently. WE HIGHLY RECOMMEND HIM!!!!!!!!
I would recommend this to a friend
Rated 5 out of 5 stars
Knowledgeable and very polite geeks
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents fixed everything on my list and show me how to
acquire the fix and how to manage it. They never once made me feel like I was dumb or didn't know the process.
I would recommend this to a friend
Rated 5 out of 5 stars
Apple CD external drive
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I was having trouble using an apple external cd drive on my iMac and he helped me get it going and how to use it. He was courteous and answered all of my questions. I really appreciated his help
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad connected my printer quickly.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
As usual, they solved the problem I was having with connecting my printer to my newly-installed computeer.
I would recommend this to a friend
Cons mentioned:
Connectivity
Rated 2 out of 5 stars
Geek Squad Bad Communicators!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Well The First Geek Dude That Came To My Home Called First Which Was A Good Thing and Said I Have Your Computer and Lights For Your Son Desk. He Came Hooked the computer up and Began to Walk out the door, I asked him to show me the lights he said I didn’t have time to hook it up and just left. The second team of Geeks came without the lights, I spoke with the AWESOME Mgr. And she made it happen they also helped make other lights look good…It was a BIG Communication issue in the beginning and was very frustrating.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
New Computer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Agent came to y home with the computer. He downloaded what was necessary from my old computer and set me up ready to go on the new HP computer. I love it! Thanks Alex
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad helping me with my new HP Laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I had several questions and needed help setting up my new HP Laptop. Geek Squad was amazing, they helped me get it set up the way I wanted it, they always had my back.
I would recommend this to a friend
Rated 5 out of 5 stars
Two thumbs up to the Geek Squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They were amazing!!!! They had 3 workers and a supervisor to put up my 78” LG OLED TV.
They were very professional and did the install and set up everything under an hour.
Very well satisfied with the whole ordeal.
I would recommend this to a friend
Rated 5 out of 5 stars
Satisfied Customer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Adam did an excellent job. He called before arriving and was quick and efficient while here. I was very pleased with this repair service and outstanding customer relations.
I would recommend this to a friend
Rated 5 out of 5 stars
Service visit
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Edward was very knowledgeable, friendly and professional. He identified our issue and was able to correct in a very timely manner. We were definitely pleased with our service and will definitely call the Geek Squad again if necessary with no hesitation.
I would recommend this to a friend
Rated 5 out of 5 stars
Found & Corrected the problem
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Rep Was Knowledgeable & Determined. She was very patient we me in solving my problem.
I would recommend this to a friend
Rated 5 out of 5 stars
Captain
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Mike arrived ahead of time and within a few minutes in front of the computer had my "problem" resolved! Thank you!
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad was able to do all I asked and more
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My computer was cleaned up, he added virus protection, overall did a great job. He was very pleasant to work with and was patient with this very non techy person
I would recommend this to a friend
Rated 5 out of 5 stars
Geek squad did maintenance on My computers and IPa
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Agent was on time and completed all of the work I asked for quickly and explained everything he did. I love the Geek Squad. I have used them for years.
I would recommend this to a friend
Rated 5 out of 5 stars
Quickly diagnosed wifi problem.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek squad person helped us solve a mysterious wifi connectivity problem in a short amount of time and helped on an Outlook problem that had also mystified us.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
He was GREAT. Rich Koos was very patient explaining the problem and how to resolve some issues in the future. We were very impressed and would certainly recommend the Geek Squad.
I would recommend this to a friend
Rated 5 out of 5 stars
Update pc
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Attentive and polite. Great to talk with and ask questions. Very descriptive about the job being performed. I’m satisfied with my purchase. Thank you geek squad
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad answered all my questions!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad provided trouble shooting and answered my questions concerning use and capabilities of my recently purchased product. Most importantly, he was patient in answering my many questions.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad computer repair.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good person. Was very helpful and did not take a long time to fix the problem.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My agent, Lee, was wonderful and very helpful. He got all my devices on one WebRoot billing cycle and answered a bunch of security questions I asked him. He also explained some things about the WebRoot I didn't know.