Customer Ratings & Reviews

Well The First Geek Dude That Came To My Home Called First Which Was A Good Thing and Said I Have Your Computer and Lights For Your Son Desk. He Came Hooked the computer up and Began to Walk out the door, I asked him to show me the lights he said I didn’t have time to hook it up and just left. The second team of Geeks came without the lights, I spoke with the AWESOME Mgr. And she made it happen they also helped make other lights look good…It was a BIG Communication issue in the beginning and was very frustrating.

The Agent was on time and completed all of the work I asked for quickly and explained everything he did. I love the Geek Squad. I have used them for years.

My computer was cleaned up, he added virus protection, overall did a great job. He was very pleasant to work with and was patient with this very non techy person

The agent was faced with the opportunity of trying to help with an issue of networking a virtual system owned by a school district. He was able to help enough to solve the problem without causing a problem with the system. He was very patient and creative in finding the resolution.

Excellent on time and in-home service. Would definitely use this service again.

I was reluctant at first to join. After having to use them I am glad I did. All issues were resolved and my equipment is up and running!

Delmer got me back into my computer. I managed to lock my self out. He’s good. Now purchasing my iPhone is another story. I’m still trying to correct all that. Geek Squad I’ll keep. Will never purchase anything affiliated with Best Buy. Please take me off your mailing list.

Geek squad person helped us solve a mysterious wifi connectivity problem in a short amount of time and helped on an Outlook problem that had also mystified us.

Adam did an excellent job. He called before arriving and was quick and efficient while here. I was very pleased with this repair service and outstanding customer relations.

Attentive and polite. Great to talk with and ask questions. Very descriptive about the job being performed. I’m satisfied with my purchase. Thank you geek squad

I was having trouble using an apple external cd drive on my iMac and he helped me get it going and how to use it. He was courteous and answered all of my questions. I really appreciated his help

Returned my computer to it's original settings. Cleaned off any viruses that was detected.

The agent solved problem with new printer, instructed us with installing a tax program and checked computer functions. He answered all our questions concerning our recent Best Buy purchases. It is so reassuring to have competent, helpful assistance from the Geek Squad.

The technician was very knowledgeable and he did lots of digging to try and find out what our technical issue was. Once he discover the problem he fixed it and then very thoroughly went through all our devices to ensure that they were all working well and that we were satisfied. Great Job!!

Best Buy sent me a message that Paper Mario Origami King for the Nintendo Switch was coming out, I ordered it and received the game the following day. This game is for Everyone, I love it, get stuck, use the IGN Strategy Guideline on the computer, and I get through to the next kevel.

Service tech downloaded an update for my camera system. But I had to call the geek Squad appointment number a lot of times inorder to get my in home service appointment which seemed to me too much effect because nobody knew what they were doing.

Agent Solved the problem with our printer and was very helpful answering our questions.

He was GREAT. Rich Koos was very patient explaining the problem and how to resolve some issues in the future. We were very impressed and would certainly recommend the Geek Squad.

After the third tech said she couldn't fix it because the info MS gave me for her to input had to be incorrect, I had to verify some info for MS the following day for my MS account and then everything started to work correctly. The issue was that Office would not update. The first tech tried something and thought it was fixed and then disconnected me all the while not calling me up initially or when I asked him multiple times while he was remotely connected. The second tech never called me up as requested, just did something in my absence and disconnected. It still was not fixed. The third tech did call me up initially, kept me advised as to what she was doing and needed to do while keeping me on the line and calling me back a few times. She was trying to change my MS account. She was professional, friendly and seemed knowledgeable but wouldn't try hitting the update Office button at the end because she said it would not be updating since she didn't have the correct info from MS re my MS account. But I did what MS asked to verify some info the next day and then Office was able to update. This was the worst experience I ever had with their tech dept in about two decades plus wasted way too much time and effort with it. I guess I should give the last tech the benefit of the doubt but not the first two techs.

The Agents showed up on time and completed Tasks I needed done. They were very courteous and finished my project to my satisfaction. Thank You Geek Squad!!