Customer Ratings & Reviews

The agents were very friendly, knowledgeable and professional. I have a 2010 laptop that I do not want to get rid of. The agents were able to fix all of my issues over the phone without me having to go into the store

Nice work and very professional! Fully tested WiFi throughout home during and after replacement! Appreciate the support they provided!!

Customer service is great. Morgan is always courteous and explains things well

Called for help with my computer, wireless printer and new wifi network. My technician Charles came out and fixed the problem. He was running late but was courteous to update me regularly. I have read where people were charged twice; I bought the service visit online, and the email receipt prevented that quite nicely. I am very satisfied.

Technician, Sam, was great, he checked my computer and cleaned up unnecessary files. Thank you Best Buy for your quality and prompt service.

Agent connected and updated my computers quickly and efficiently.

Set up a new computer system with a new custom CPU with two printers, iPhone and iPad, with a new monitor and keyboard system. Downloaded software needed for system operation. 5 stars to Mike he is very friendly and knows his job and delivers.

I made an online order that went so easy. It is free delivery and installation. It will be in my garage in one week. Thanks Best Buy always!!!

The agents worked on the printer and explained to me how to deal with this problem in sthe future.

Geek Squad personnel was good at what I needed done to my laptop. Very knowledgeable.

The agent was awesome. I wasn't happy that I had to physically take my huge clunker of a computer in for repairs, but it was easy and quick. Much quicker than I expected. The Agent was helpful and friendly!

Neil, the Geek Squad, came to my house, explained the problem, cleared it up and answered my questions quickly, politely and efficiently. All you would expect and hope for.

My agent cleared up several problems with my laptop. - Invalid Facebook account - Switched Facebook language from French to English - Set up wireless connectivity to my printer

The 2 gentleman that came to my house were helpful in getting be acclimated to my new chrome book! I’m telling you with that being all new and confusing and an update on my laptop this 71yr old needs a tutor!

The Geek Squad representative solved my ongoing problem with my printer and WiFi. Thank you very much.

We called to get a sound bar installed for our TV. Your technician came on time, was efficient & friendly, & did a good job. The sound had been degrading, & it is much better now with the sound bar.

Great time management from diagnosing problem with devices to fixing. I recommend the guys with the most expertise, GEEK Squad,

Geek squad was very helpful in assisting me with my computer

The agent was professional and knowledgeable. He explained the processes thoroughly. He represents wonderful customer support. I would recommend him to others.

Bri got my Hewlett-Packard printer up and running again after I spent days trying. She set my iMac up so that it will not cause the same problem after the next iOS update