Customer Ratings & Reviews

They came in, asked me what kind of capability I wanted, then set about to make it happen. I had three email addresses to deal with. I wanted two of them disabled and only one actually activated within Outlook. The Geek Squad had it working within 15 minutes.

Jared was our technician. He listened to what our problem was and he fixed it. He is extremely knowledgeable, not just about computers, but where to go for answers. He is very professional and friendly. Thank you, Jared.

WE HAVE BEEN UPDATING OUR HOUSE TO MAKE IT EASIER FOR MY WIFE TO OPERATE MORE LIGHTS TV'S AND CAMERAS-- THE GEEK SQUAD HAS BEEN TERRIFIC SETTING THIS HARDWARE UP AND BRINGING US UP TO SPEED ON THE OPERATION OF THESE ADD ON'S--THEY ARE GREAT

Daniel Shin was terrific! He got my new laptop set up with Outlook and reviewed other setting options with me that i would not have thought to inquire about...until later when I wouldn't have a tech there with me.

Quickly and efficiently repaired my email that was totally not functioning. Everything was set back to normal.

Several times I’ve used the geek squad for troubleshooting my PC and all technicians have been excellent. It is a great program but unfortunately I heard that I will be paying an additional fee for this troubleshooting issue in 2024-2025, which should’ve been included in the membership price that was deducted from my Credit card.

This has been a lifesaver twice, once to ha e my Echo Show set up and just recently a member came out to help sync Outlook mail on my new Surface.

Fantastic visit and email troubleshooting! My tech was knowledge and friendly

The agent was very knowledgeable and knew what he was doing. I was recently hacked and he went through and cleaned up my system and explained what he was doing so I would understand.

The agent was very respectful of my home and property. He did a very excellent job of installing my new computer and setting up everything for me. He also took the time to show me how it works.

The agent did a great job in the installation of the email and troubleshooting a printer. My computer had been set up by Best Buy on Monday but I had to wait until Friday for an appointment with the Geek Squad.

The guys were really good in working together to get everything up and running.I was very satisfied with their work and knowledge to get the job done correctly.

A NEW COMPUTER WAS INSTALLED effectively and efficiently.

James had serviced my WiFi problems several months ago. I was delighted to learn he would be back to help me straighten out my email problems. He did it, quckly and efficiently. Super nice guy, listened to me carefully and checked off all my issues. Also love Leeza, who came back 4 days later for another problem. I adore Geek Squad and have recommended you guys to a number of people.

One thing aboutm ot best buy's new total teck is definitly worth the cost. These guys are the best at what they do. Fast, Clean, curtious and always knowledgeable and helpful. Steve and Chris from myt local store have helped us with numerous in home and store appointments for various issues in the past year. This was an in store tutoring session with Chris where he walked me through some trouble spots trying to tranision from Android and microsoft to Apple and their ios system w safari. Learning curve issues to be able to use new ipad in my business and needed software. Did a great job...wish id taken better notes...

The Lady that came to my office (Leila?) was great. She found the problem in a few minutes !

did a great job of finally getting microsoft to unlock my e-mail account

The agent did an outstanding job. Set up my new TVs and connected them to my devices. So far, I think Best Buy is terrific and will continue to do business with them.

The agent corrected my problem and helped with a few others. He was extremely knowledgeable and very pleasant and helpful person.

David was very helpful and patient. He took time to listen to our questions and do his best to answer them and show us what he was doing in terms of resolving our issues.