Customer Ratings & Reviews

Agent did a great job of reprogramming my Harmony remote. I cut the cord from cable and now streaming. I needed to reprogram my Harmony remote. Great job.

I was very pleased with the professional work the Geek Squad did in setting up the remote for my TV. My package includes Blue Tooth player, HDTV, phonograph player, stereo, an old VHS, and an Apple TV box. They put it all together - it works off of one remote (except for the VHS), and they taught me how to maneuver. I'm happy. When my cable service changed they came back and redid it all so that it works again.

I recommend purchasing a harmony remote.. Everything is accessible with the push of a button!!! It's awesome

Smart tV's are wonderful, but i was using 3 different remotes to operate mine. There is an inexpensive remote that can be purchased at Best Buy and for a fee, someone will come to your home and set it up so the cable TV, Smart TV like Netflix, Hulu and the like, can all be operated effortlessly from one remote. I will never be without this again !

This was a programming call and the agent did an outstanding job. He was knowledgeable friendly and professional.

He was very knowledgeable and fast. Still works great.

Darby Hayes came to my home to program my Harmony Ultimate One remote. He was very thorough in asking which devices needed to be programmed. He set up an account on my computer to keep track of the items for future changes. He even corrected previous programming of my equipment which had been done incorrectly so that they items worked more efficiently with the new remote.

I have had my Harmony Remote for quite a while but knew I did not have it programmed to it's full potential. After purchasing a new Samsung TV with SmartHub, I could not for the life of me figure out how to program the Harmony for all the new features. Gus Brooks to from Geek Squad the rescue. He came out and not only programed the remote but verified that we had set up the new TV correctly. It was well worth the price e of the service call.

The only drawback was having to wait at my Mom's house for the 4 hour window for the appointment. They allowed me an 8 to 12 time slot, and showed up at 11 which is acceptable, just a tad inconvenient. All else, went perfect! quick install, very patient with my 85 year old mother, explaining how to use the Harmony Remote, and courteous dealing with her. Thanks again!

I purchased the elite harmony universal remote for my parents. I also had the geek Squad come and program the remote for them. They did an excellent job. The only problem was my mom couldn’t get the volume to come on the receiver so we called the geek Squad back and they were nice enough to come back and fix the problem with no charge. Can’t get any better than that. They were a big help.

I'm still a fan of the Harmony Remotes (discontinued by Logitech). The senior tech programmed it to my new Sony Bravia TV. I love it.

My wife has continually complained about the complexity our past remotes. It would take 3 remotes to watch a movie (tv, dvd, sound System). This remote looked like it belonged to a kid tv with only a couple of buttons but the tech explained that your technology like smart phone or iPad would serve as the remote. He was right and it's easy enough that my wife doesn't complain anymore, at least not about the remote!

the first group to setup (geek Squad) my system did not know or understand how to setup the system. The independent contractor who setup the second purchase basically went back to start and reset the entire system which made the system much more responsive easier to use and made a vast upgrade in system performance.

excellent work set up was good friendly and knowledgeable

both guys do a great job doing a good job setting it up and explaining to me how to use it

Kyle was on time, friendly and he programmed my new remote to work on all my devices. Great service!!

Raul at our local Best Buy - Geek Squad store has excellent product expertise when programming the Logitech - Harmony 665 10-Device Universal Remote - Black. He took the appropriate time to make sure all the connected devices were hooked up correctly and tested everything before leaving our home. Very happy to only have one remote to use verses four.

The GS Agent was knowledgeable and the programming was accomplished correctly and quickly. He verified that I knew how to operate everything including the software to add channels and the cell phones app. Yet, another complete professional job; which is why I always go to Best Buy and Geek Squad for all my needs!

Jason Harrison completed this work with efficiency and professionalism. Along with the gentleman he was training (missed his name) they tested each component of our system before leaving. We were very pleased with their service.

I had Mike and one of his partners come to the house for the install. This team was very knowledgeable, friendly and able to hook up everything in a very timely manner. They answered all of my questions, even ones I didn't even know to ask. They also went above and beyond in making sure everything was hooked up properly to begin with. I would give them Six (6) stars if I could. Thank you for all of your help.