Customer Ratings & Reviews

The service we have received from Best Buy Geek Squad is outstanding. They are highly competent, professional and friendly! My husband and I are in our 70’s and not technologically savvy! The crew who came to set up our new tv were professional and extremely patient. Then we purchased our laptop and printer and the service team for that was just as exceptional. We will purchase any items we need in the future from Best Buy!!!! Special thanks to Mohammad in the store and Zach, Ed and Matt who came to our home and got us up and running..their patience was greatly appreciated.

Brother printer set up was not plug and play by a long shot. Necessary to get Geek Squad to set up, beyond getting it unboxed. Instructions left a lot to the imagination. Now it prints on wireless connection which is what I wanted. Geek Squad was on time, skilled and answered questions while getting printer to print. Excellent experience after figuring out help was needed that really was not expected at purchase.

Leandro was a miracle worker in installing our new Canon imageclass color printer. From the moment he first contacted me, he kept in touch to pinpoint the time of his arrival. He helped lift the heavy printer onto the printer stand, unwrapped the multiple pieces of tape and got to work with the installation. He communicated clearly each step of the way and set up printer quickly, while working to identify the problem with our old (2020) heavily used HP pagewide color printer. He kept working on both until he expeditiously completed and thoroughly tested the new Canon imagelcass printer. After identifying an internal broken part in our HP pagewide printer (which is out of warranty and no longer being supported by HP), he jerry rigged a 'fix' so now we can use the HP printer, at least for awhile. Leandro has amazing technical and communication skills. For years Geek Squad has kept our home office functioning smoothly, and we were overjoyed that Leandro continued and surpassed the tradition of amazing service! We are incredibly grateful for his technical skills.

It is a perfect little printer for at home. I am happy with Total Tech support. They set up my printer quickly and efficiently. It is worth every penny to to know if I need tech support they will come to my home. They took away my ancient computer and printer and now I have a nice neat space

The 2 gents worked hard and got the device working—this time for almost a month. It’s back to misbehaving already. Alas, your AI driven online customer “service” gives new meaning to useless, annoying and insanely frustrating!! So sorry no one outside the local staff gives a darn!

The Geek squad came and hooked up my printer. That seems like a simple thing but when you know nothing about computers and printers, it was like a master job..They got it hooked up and showed me how to use it and did not leave until I was comfortable with the operation of both the printer and the computer. I would give both 10 stars if there were a choice.

The agent was great !! He had my printer running in a matter of maybe 15 minutes. He was very knowledgeable and curtious. He took time to explain some things to me that I had questions about. He was and is the professional and didn't talk down to me when I asked a question. The all around experience was GREAT !!!!

the tech and his assistant arrived early which i did like, they called me to tell me they would... set up did take awhile, computer set up went fast, printer set up took awhile. the assistant really did little but stand there watching. i was told all was done and it was now ready to use and they left. what i wish they had done was go over the basic operations of both devices. being a 77 year old sr, tech is not easy and i had to deal with a printer and computer that was new to me and confusing..

First they put my old printers in my car for me. I went to Best Buy and they were going to replace the Canon I had but it was not in stock, so I got an upgrade. The technician came to my home and installed the printer and got it working just fine. He took his time to make sure it would work and very knowledgeable.

The agent Rich Pankanin knew what the problem was right away. He fixed it in record time. He also found out that I was not charged correctly. The store charged me $133.27 and it should have been $106.61. As of today I have not received the credit of $133.27 on my charge. Please look into.

My Geek Squad agent was quick to unbox and install my new printer from Best Buy. Very knowledgeable about installation process and pairing it to my wi-fi and password. Only downside is he was short on demonstrating all the functions my printer can perform before leaving. All-in-all, a good experience.

Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.

The Geek tech who came to my home fixed my printer issue and explained everything so I could understand it. How went above and beyond. So different from the Geek tech in the store who offered no help at all and pressured me to have an in home service.

I wasted an entire cartrdge because my printer was repedly printing a 27-page report whenever I turned on my ptinter and/or my lsptop. I was unable to correct this online. So I was very relieved when a home visit by a Bestbuy agent was suggested. Two Bestbuy Geek Squad people csme, gave me pointers about my soon to be obsolete printer and quickly coordinated my printer to my laptop. I am very satisfied .

I called Best Buy for The Geek Squad agent to install the printer that was off line and upon arrival he surveyed my computer and printer set up. He first checked to see if ink was sufficient to print. He was professional and courteous and left instructions and contact info.

Isaac Fernandez arrived at my home in a timely way. Apparently he wasn't originally intended to make this house call, but was assigned at the last moment, so he wasn't as informed about my needs as he might've been. He answered most of my questions about the various features of the new HP computer & Windows 11 vs Windows 10. He did his best to meet my needs regarding short cuts, Iphone photos to the computer & scanning from printer to computer. I had already installed my printer, so that wasn't needed. Generally satisfied with the service.

I’m stunned and absolutely satisfied with the Geek squad’s service. Kudos to you Johnathan for your expertise, dedication and the education on how to smoothly operate and use my Lenovo computer and wireless printer. Again thank you

My new printer was connected near my bed (where I spend a good deal of time) and the man who connected it was pleasant. HE DEMONSTRATED THAT IT WORKED BY ASKING ME TO REQUEST A PRINT FROM MY IPAD. The print came through quickly and clear. However there was no instruction book to let me know how to print various items from my iPad. I should have asked at the time. I’m sure I’ll find how it works somehow.

I had a problem getting the “air print” feature to function and I couldn’t find an answer on HP’s on-line printer setup and help site and I couldn’t seem to open an HP account for an on-line assistant, I had the Geek Squad come to my home. The solved the problem in less than 5 minutes and showed me why I was unable to accomplish it (besides the fact that no written instructions were included in the box.). Since it took so little time, the updated my Apple TV box with newly purchased streaming services. The two techs couldn’t have been more capable or professional. They insisted on wearing foot covers upon entering the house. OUTSTANDING!! P.S. The Best Buy Salesman advised me how to save money on printer ink. A really great tip. That’s why I buy all my tech at Best Buy.

I recently bought a new Brother all in one printer from Best Buy. I'm not savvy or comfortable with maintenance, set up etc so I decided on the Geek Squad service to do the set up. They seceduled the appointment, showed up on time and finished the set up in less than 30 minutes including answering my questions ang going over all the functions for print, copy and scan. I also asked them to download the manual for me and they were happy to do it. The asked me if I had any questions or needs before packing up and leaving. They were courteous, and professional. I hope I don't have any problems but I'm comfortable that they will takr care of them if I do.