Customer Ratings & Reviews

The Geek Squad Mike came here and most efficiently worked on my Sony 500" TV and set it up made sure everyting was working well.He even set my my Netflix to also work well on the TV. He asked me frequently if I had questions.He explained thing perfectly when I did have questions.I felt very happy when he was thru.He is the best!!!

The agent called to let me know went she would arrive. The agent was very professional with everything she did. She set my printer up so that I could print from my computer but also from my laptop and phone. Great job! Recommend Geek Squad to anyone that has a printer issue.

Installer was polite, knowledgeable, thorough, and on time. I won't hesitate to use this service again. It's nice to have one less thing to worry about!!

My wireless printer installation was flawless and efficient. The Geek Squad person doing the installation also gave some pointers about the printer that were extremely helpful within days.

The agent set up a new printer, ensured all functions were working, and showed us how to navigate each of them.

Great job installing my tv. Easy way to make sure all electrical etc is safely installed. All my favorite channels and apps too!

Andre hooked up my printer and explained things very patiently and knowledgeably. - I was so happy to finally be able to print from my laptop and understand how it worked in relationship to my cell phone. We think he’s a GREAT employee. Thank you geek squad and Best Buy.

The GS Techs arrived promptly, efficiently connected and programed my printer. They explained and demonstrated how to use each part.

I made an appt. to have 2 Geek Squad technicians come out to my house to connect my computer and printer. They were kind, polite and professional. They did it quickly and made sure I could connect to the Internet seamlessly. Thank you Geek Squad!

I have been getting generally good service from the Geek Squad. I have to bring my computer back in tomorrow because it is still malfunctioning. JEM

My BestBuy Representative was very helpful. On time, protective foot covers is s great idea. Thank you!

They went to work right away and did the job required to make the printer work and work well. I was impressed with their knowledgel.

The Agents connected my new Printer, they made sure every part Was working as it should. They even went as far as to take a look at my older Printer to see if it could revived. I was very pleased with the care they showed.

The techie was very efficient, knowlegable and communicative as he resolved my printer problem and explained the issues.

Leandro was a miracle worker in installing our new Canon imageclass color printer. From the moment he first contacted me, he kept in touch to pinpoint the time of his arrival. He helped lift the heavy printer onto the printer stand, unwrapped the multiple pieces of tape and got to work with the installation. He communicated clearly each step of the way and set up printer quickly, while working to identify the problem with our old (2020) heavily used HP pagewide color printer. He kept working on both until he expeditiously completed and thoroughly tested the new Canon imagelcass printer. After identifying an internal broken part in our HP pagewide printer (which is out of warranty and no longer being supported by HP), he jerry rigged a 'fix' so now we can use the HP printer, at least for awhile. Leandro has amazing technical and communication skills. For years Geek Squad has kept our home office functioning smoothly, and we were overjoyed that Leandro continued and surpassed the tradition of amazing service! We are incredibly grateful for his technical skills.

The agents assessed the situation with my printer, made some changes in the settings and everything works like a charm! They were easy to work with and very knowledgeable. I was very impressed that Andrew gave me a phone number should I have further issues.

Agent was very nice but couldn’t get the printer to work properly. Said I needed a new computer as mine was five years old. Had to return to Best Buy the next day to find where to turn it on as it now has to be done manually. He turned off my WiFi as it was too weak. I don’t blame him but I’m worse off now with this printer than before. A waste of money.

Marvin did a great job connecting my laptop with my new printer. He had to download drivers and do some troubleshooting. But he got it done quickly and educated me on everything I needed to know. He didn’t leave until he knew it was good to go.

What a pleasant surprise!! he is very knowledgeable with product information & for membership. I sign up right way. Thank you!!

From start of returning a printer to getting a new one, every one made me feel good.I feel very comfortable that theGeekSquadwillcome through!