Customer Ratings & Reviews

The servicemen set up my computer and printer, we’re very professional and courteous. They answered all questions.

Everything went very good and making the Appointment was really easy. The Lady that assisted Me was very knowledgeable and so helpful !! The Person that came to My House and Fixed My Printer was so GREAT and took No Time to Resolve My complaint and I was 100 % Satisfied. I would HIGHLY RECOMMEND Best Buy / Geek Squad to come to Your House anytime. Thank You very much.

Loved having this young man help with my computer. I know that what he was doing for me was very easy but he was so helpful . He showed me things that are really great that I did no know about and had me download some tv apps. GREAT!!!!!

The agent did a great job with setting up my printer. Set up access to the printer on my task bar on my computer.

Your profession Geek Squad arrived as scheduled. Set up was perfect, not as the Brother reps, who could not do the job.

Apple PC would not connect to Canon Laser printer. Geek Squad technician was able to resolve the problem in short order. He was on time and very courteous! Job well done!

Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.

Andre hooked up my printer and explained things very patiently and knowledgeably. - I was so happy to finally be able to print from my laptop and understand how it worked in relationship to my cell phone. We think he’s a GREAT employee. Thank you geek squad and Best Buy.

The agent set up my printer. Did an excellent job, it works great now it's getting a live look at

The agent was friendly and was able to troubleshoot and connect the equipment. I wouldn't have been able to figure it out on my own.

The men who came to my home fixed the problem with the printer and explained to me how to operate the printer. They were knowledgeable and personable. Excellent work.

Nam, from Geek Squads at-site service technician did an excellent job of installing 2 large format printers (1 HP, 1 Brother) at my home. Nam has been to my home before and I am always very pleased with his quality of work-making sure everything works properly, etc, along with his professionalism and communication skills-to be able to come down to my "dinosaur mentality level" to explain things without making me feel ignorant. Best Buy-Geek Squad is very fortunate to have Nam as part of the Team! I will always request Nam for future site installations!

Agent fix problem with printer and had recommendations for increasing WiFi strength

Courteous, respectful, knowledgeable, polite. The guy was all the above. Thank you best buy

I made an appt. to have 2 Geek Squad technicians come out to my house to connect my computer and printer. They were kind, polite and professional. They did it quickly and made sure I could connect to the Internet seamlessly. Thank you Geek Squad!

The agents assessed the situation with my printer, made some changes in the settings and everything works like a charm! They were easy to work with and very knowledgeable. I was very impressed that Andrew gave me a phone number should I have further issues.

The Geek Squad fellows came and solved my printer problem. It just would not connect to the internet! They fixed it!

Jon was so helpful and patient with this Senior Citizen! Printer was set up and runs like a dream.

The agent arrived at the time he notified he would. He understood the issues I was having in converting to Apple icons and process. He was patient in revisiting steps to accomplish specific tasks without my feeling a total dunce. His expertise was able to determine why I am unable to print, a wi-fi isssue 0f the provider. I am very pleased with his help and support.

Rico was friendly and very competent. He set up the new printer and connected all the devices quickly. Very happy with his service.