Customer Ratings & Reviews

Our agent was COLE and he was excellent and knowledgeable. He was patient with our questions. We had a very pleasant experience.

I always purchase my new phones at Best Buy so that I can get them set up for me. The person setting up my phone was knowledgeable, efficient and friendly. He was able to transfer everything from my old phone to my new phone. So happy this service is available.

The service agent who assisted me wss helpful, and not afraid to ask another agent for assistance if there was a question..

The process takes way too long. Probably the same wherever it’s done.

The geek squad is very helpful i use them every chance i get they have actually been life savers for me and my family i would highly recommend getting thier helpb

I like my Samsung smarter watch 8, it has some many new futures, and I like it

Great service and so worth the money. I appreciated the work and upgrades to our older computers. Now we can use them instead of getting rid of them. I recommend the geek squad highly for all window computers. Smooth setup for our apple air laptop too.

The BESTBUY/ AT&T, agent, Hibza, was most efficient and personable in every way. She took her time to explain everything she was doing and did a superb job. I could not have asked for better service!!! She has provided service for us many times and we are always delighted when she is available. She always takes time to explain all aspects of the phone and never makes us feel as though we are taking too much time. Thank you so much for the outstanding service each time we are in the store.

Geeks transferred our data to upgrade to new laptop and install new ms-Office, great 1-day service. A great time-saver. Very happy !

Agent transfered data from old Ipad to new Ipad within 30 minutes. Things went smoothly. She even gave me some tips on how to use my new device. Charge was very reasonable.

Great service from the front door to the service desk

The technician was very knowledgeable and courteous. It wasn’t his fault I wasn’t told that when if I purchased a IPhone 15Pro as an upgrade that there was a $42.xx charge to transfer my data to the new phone. I was a former Quality Consultant for a large company and this wouldn’t be considered good business. At least advise your customers of all details of purchase before completing transaction.

Back to back different laptop failures - one motherboard complete failure had to buy a new one - this one - thankfully just some junk on it and I crack the touch screen - turned off the touchscreen. I (the wife) duct taped it - Hey works perfectly! Got to make it last! Totaltech+ is so worth it - these guys/gals are definitely overworked, and underpaid, and boy did I hear some terrible people while waiting in line. Guess they think Geekers are GODS! They really do not know YOUR password that you created! LOL Webroot is awesome!

Great service, got right to the issue. I didn't even have to wait....

The agent help me setting up the phone to my att line, he was very helpful , the only thing is that I was there for more than hour, and for me , it was forever , because I bought my cellphone before entering to labor , and I return to the store 4 days after giving birth and I was very bruise and tired and he was really considering with my situation, and tried to setting up the fastest he could.

Associate Darnell from Verizon inside Best Buy Mobile was amazingly helpful and friendly.

The agents solved all connection problems between Hughes WiFi and Dish TV and Boost properly.

Excellent customer service at the store in Lexington SC...Heath was very knowledgeable, listened to my concerns about losing my pictures, precious voicemail messages, etc, and got everything transferred from my old phone to my new phone.

agents were knowledgeable, helpful and patient with fitbit sensa set up

Bought my new IPhone 14 from Beat Buy and the guy that helped me set it up was awesome! I can’t remember his name but it started with a “B”. Sorry. He was patient and friendly and very professional! Thank you!