Customer Ratings & Reviews

Jay was wonderfully patient and competent, and set up my mother in law’s iPad, and successfully got her email set up

they did an awesome job in helping me when I bought a tablet and setting it up with also my phone.

Brought in my wife's new Samsung Galaxy, and the crew quickly set it up and transferred all data from her old phone. They explained everything in simple terms. Well done!

I've found buying Geek Squad plan more than pays for itself. After finding a faulty hard drive, installing a new one, the equally important step of reinstalling the programs, data, etc. was handled easily. Only complaint is the four to five day turnaround. But, that speaks to the number of people using the service.

Very professional. I didn’t know how to set up new device. Geek squad did it with ease and next time I know how to do it myself.

I am not very good with computers so the in store set-up was a big help.

The agent transferred all my files from my old computer to the new one.

I have been a Geek Squad customer ever since they opened in Dothan, AL. I recently purchased a new Dell laptop and took it to the Geek Squad desk for then to merge my previous laptop info and additional programs I had purchased. I was told it may take a day or two to complete but to my surprise they had it done within a couple of hours as my wife and I had to do a bit more shopping. This has been the standard of their customer service and is why I will always use them for my electronic needs.

Having not upgraded the Samsung phone since last decade, I was relieved that the staff was friendly and made it easy to switch phones. Good to know about the Samsung Smart Switch app. Moved the photos and files much faster.

I supervised the transfer of data because they kept walking off (understandably) and I was in a hurry. In doing that, I could go to the next step right away.

It was a thorough set up and explained what is important. Thanks

Breanna [sp] was excellent. She transferred our phone and explained what we needed to do as we had questions. Very patient. Will have her work on our tech equipment again.

Young man who sold me the phone was very helpful. Changed my carriers, transferef all my info to new phone, and set up my auto pay.

The person in the phone department helped me get my I-phone setup with my carrier Tracfone. It was a difficult switch going from a #11 to a #14 I-phone because one had a SIM card and the new one did not. We had several calls between us and Tracfone service. So thankful for the help I was given by Best Buy personnel.

VERY helpful in getting my current device running better while I decide what to do next. I needed huge image files off of my laptop and purchased a high-speed external drive. Worked like a charm! Thank you for creating two lines while waiting: appointments vs. walk ins. Helps a lot!

The young man from the Geek Squad had my new computer up and running in no time. He was so polite and helpful. I am very glad I had the benefit of his knowledge.

That was years ago when I had my tv mounted on. It’s doing great.

Jeff set up my new samsung 23 beautifully. He made sure all my data was transferred. Also. He was very knowledgeable and clear in explanation.

Squad were very helpful and knowledgeable. Friendly and curious. Will seek their help again

Raoul knew his stuff. Was able to get the info from the old phone to the new one in record time. He deserves a cookie. Well worth the expense.