Customer Ratings & Reviews

Bought my new IPhone 14 from Beat Buy and the guy that helped me set it up was awesome! I can’t remember his name but it started with a “B”. Sorry. He was patient and friendly and very professional! Thank you!

Geek squad transferred all my stuff to my new Samsung galaxy s25 ultra she helped me with many things I can do with it the best thing she helped me transfer my carrier over to my new phone which was so so much appreciated Thank you Geek Squad

took my old computer and new laptop to counter. they got my laptop up and running and down loaded the old one to the new one all works great

Two people came to hang my tv and put in the hidden electrical equipment. They went over and above for me. They were here for 3 hours. So pleasant and cleaned up the mess and also connected my spectrum remotes that the spectrum guys were supposed to do but didnt.TWICE! I wont be without the Total protection package. Its so worth it

Love the advantage of having knowledgeable geek squad ppl setting up your new phone.

Geek Squad reset my phone after bank attack making sure i was safe to use it again.

Transferred sim card from old phone to new and got new phone up and working for me. Very efficient and friendly. Thank you.

The customer service is excellent. They answered all my questions.

Made the transituon from old cell phone to a new one easy.

My new phone was set up by the mobile sales dept. I found them to be very knowledgeable and while it took several hours to activate and transfer my data to the new phone once it was done I was satisfied. The only criticism I have is that I was handed off to 3 different people during the process. I later had a problem with the phone but it had nothing to do with the set up and it was readily resolved.

I decided to have the geek squad set up my new laptop, to save me the time and trouble. Because I had signed up for the total care package, it didn’t cost me anything extra. I bought my laptop late in the day, so the set up was completed by late morning the next day. Although there was some confusion – I got emails telling me that it would be ready the following day, when I knew it should be that day - Once I navigated the phone system to speak to someone at the store, I was assured that my laptop would be ready that day. The person helping me when I got the laptop made sure that I understood everything, was patient and explained very well the answers to all of my questions.

They get the job done despite challenges. They figure it out!

The techs in my local store have always been very professional, knowledgeable and solved my issues the first time I consulted with them

Casey was SO helpful! She's knowledgeable and able to explain what she was doing and how I could use the features on my new phone so I could understand. (I am NOT technically knowledgeable. ) I was VERY impressed by the level of her service.

Transferred data from my old phone to my new phone.

Robert was great to work with. He handled all the transfers of old phone with new and was very knowable with all aspect of the service.

I have the annual geek squad membership, and I have used it a couple times. Very helpful.

The new phone was purchased for my wife and even though the old phone would not charge decently, they managed to transfer 99% of her files to the new phone. Everyone was very helpful and pleasant.

I am an 83 year old woman. While I try to keep up with the latest electronics, I sometimes have trouble with my cell phone processes. I have found that all of the Geek Squad people are always patient and able to guide me through the different pathways with my phone. Thank you for this service!

This is the Best Buy at Best Buy, I bought a large screen tv and had the geek squad deliver and install it. They did a fabulous job! No wires showing and they hooked it up to my surround sound and it works and looks great. I HiGHLY recommend purchasing this service!. Plus they cover items that were not bought at Best Buy