Customer Ratings & Reviews

Was really knowledgeable and finish the job in timely and very competent way. Great job

Had excellent service and help transferring everything to new phone

The gal who worked on transferring from old iPad to new iPad was phenomenal !!! Best service. Knowledge and helpful beyond measure!!!

It took about three hours to set up my phone, but I guess that’s how long it takes the associates. We’re very nice and considerate.

Our agent was COLE and he was excellent and knowledgeable. He was patient with our questions. We had a very pleasant experience.

took my old computer and new laptop to counter. they got my laptop up and running and down loaded the old one to the new one all works great

agents were knowledgeable, helpful and patient with fitbit sensa set up

The service was awesome! Lex and Eddie couldn't be nicer. Patient and kind. I went to Verizon first and the lack of any customer service was disturbing. They're was no concern for my phone issues. I continue to tell folks about Lex and Eddie. Geek Squad extraordinaire.

I was running out of room on my phone and so I set up an appointment to meet with the Geek Squad to help me out, which they did! He was friendly and very knowledgeable!

Two people came to hang my tv and put in the hidden electrical equipment. They went over and above for me. They were here for 3 hours. So pleasant and cleaned up the mess and also connected my spectrum remotes that the spectrum guys were supposed to do but didnt.TWICE! I wont be without the Total protection package. Its so worth it

I decided to have the geek squad set up my new laptop, to save me the time and trouble. Because I had signed up for the total care package, it didn’t cost me anything extra. I bought my laptop late in the day, so the set up was completed by late morning the next day. Although there was some confusion – I got emails telling me that it would be ready the following day, when I knew it should be that day - Once I navigated the phone system to speak to someone at the store, I was assured that my laptop would be ready that day. The person helping me when I got the laptop made sure that I understood everything, was patient and explained very well the answers to all of my questions.

New computer install was easy and smooth. Every person there has been kind, helpful and able to explain what was needed in order to install the product. The only issue is the appointment system. It is not easy to make an appointment on line. The guys at the Montgomery store help. They are seniors citizen freindly. Great job.

The agent that set up my new cell phone was outstanding.

I cannot say enough about how helpful the employees were for me and also for others coming in with problems and no appointments. Very patient, Very professional.

The techs in my local store have always been very professional, knowledgeable and solved my issues the first time I consulted with them

The technician I had was very friendly, engaging and took as much time as he needed to complete the task at hand. He was professional and personable.

Both of the Geek people that helped set the new computer up were friendly and took the time to explain what did not understand about the system. Felt they gave good customer service. Was disappointed that after they said there would be plenty of room left on the computer even with a 128 SSI and they had removed non-essential programs from the computer and we loaded a few programs, the computer had least then half available space free on the SSI. Might have waited for the higher KB in the model next year had it been explained that so little space would be left on the computer. But overall, felt the Geek people treated people with respect and courtesy while getting their job done.

My new phone was set up by the mobile sales dept. I found them to be very knowledgeable and while it took several hours to activate and transfer my data to the new phone once it was done I was satisfied. The only criticism I have is that I was handed off to 3 different people during the process. I later had a problem with the phone but it had nothing to do with the set up and it was readily resolved.

The technician was AWESOME she was very professional and patient while transferring data from my old phone to my new one She was also extremely knowledgeable Great Service

Excellent service and extremely friendly Did a great job as well.