Customer Ratings & Reviews

Associate Darnell from Verizon inside Best Buy Mobile was amazingly helpful and friendly.

The agents solved all connection problems between Hughes WiFi and Dish TV and Boost properly.

I have the annual geek squad membership, and I have used it a couple times. Very helpful.

I bought an S24+ cell phone and received excellent customer care and transferring all my data everything was perfect when I was said and done it took about 1 and 1/2 hours

I am an 83 year old woman. While I try to keep up with the latest electronics, I sometimes have trouble with my cell phone processes. I have found that all of the Geek Squad people are always patient and able to guide me through the different pathways with my phone. Thank you for this service!

The agents that helped me went beyond expectations and were so patient and helpful even though I had no clue how to do any of the transfers. They walked me through ever step and took the time to be sure it was all complete before closing shop. I couldn’t have asked for any better service.

Anthony was the individual that helped set up my husband's new Samsung Z Flip phone from his very old flip phone and was just incredible in transferring all of his contacts, etc. to the new phone. Just had a great knowledge of what had to be done and was so courteous in doing everything that was needed. Couldn't thank him enought.

Jordon did a fantastic job getting my new Samsung S23 Ultra up and running Had some problems with Verizon and Jordon was super calm and nice during the whole process. Super great guy. Best Buy you should happy to have this guy working for you!

The Greek Squad was very helpful in educating me on my device. Especially setting my phone up and how to utilize my new device. I’m like a kid in a candy store play on my new phone. The 15 Pro is great! I was a Galaxy girl and now I’m a IPhone lady.

Geek Squad reset my phone after bank attack making sure i was safe to use it again.

The new phone was purchased for my wife and even though the old phone would not charge decently, they managed to transfer 99% of her files to the new phone. Everyone was very helpful and pleasant.

The agent set up both my phone and iPad. The service was friendly and professional. They answered my questions and the devices worked seamlessly. Very satisfied

Calaeb updated my iPad. He was professional yet very nice to a 74 year old lady who knew nothing about technology! He didn’t make me feel dumb. He was very kind. If l come back to Best Buy for help for my iPad, l would like to request Calaeb’s services.

Very pleased with the patience and knowledge of the person who helped me. I am not tech savvy and the young man made it easy to understand what he was doing.

My data transfer and set up was a challenge due to the age of my old phone but the agents were successful none the less. They were very patient with all my questions and explained in terms I could understand. Thanks Joe !! at Chesapeake Square store.

Transferred data from my old phone to my new phone.

The salesman transferred all the info from my old phone into the new one. It took a while, but allowed me to look at other items in the store.

Fantastic service! I needed to get a new phone to replace one that unexpectedly died. Very knowledgeable and directed me to a great deal

My in-store experience at the time in buying my iPhone 15Pro (with accessories, data transfer, etc.) was good. But lack of follow-through by staff resulted in my losing out on the Verizon trade-in promo, which was why I was upgrading my phone in the first place. After my spending 3+ hours on the phone with Verizon to try and sort things out, it seems that Best Buy neglected to complete their role in letting Verizon know of my purchase and that there was a trade-in involved. With nothing in Verizon's system about my transaction, I was unable to get the $415 trade-in value credited to my Verizon account. Details folks! Don't forget the details!

Customer service with my phone was excellent. So helpful with downloading contact information and photos. Took their time answering any and all questions abount phone function and features. Aslo explained service plan benefits. I will definitely purchase this service on future purchases/ products.