Customer Ratings & Reviews

Both of the Geek people that helped set the new computer up were friendly and took the time to explain what did not understand about the system. Felt they gave good customer service. Was disappointed that after they said there would be plenty of room left on the computer even with a 128 SSI and they had removed non-essential programs from the computer and we loaded a few programs, the computer had least then half available space free on the SSI. Might have waited for the higher KB in the model next year had it been explained that so little space would be left on the computer. But overall, felt the Geek people treated people with respect and courtesy while getting their job done.

The technician was AWESOME she was very professional and patient while transferring data from my old phone to my new one She was also extremely knowledgeable Great Service

My new phone was set up by the mobile sales dept. I found them to be very knowledgeable and while it took several hours to activate and transfer my data to the new phone once it was done I was satisfied. The only criticism I have is that I was handed off to 3 different people during the process. I later had a problem with the phone but it had nothing to do with the set up and it was readily resolved.

This is the Best Buy at Best Buy, I bought a large screen tv and had the geek squad deliver and install it. They did a fabulous job! No wires showing and they hooked it up to my surround sound and it works and looks great. I HiGHLY recommend purchasing this service!. Plus they cover items that were not bought at Best Buy

Excellent service and extremely friendly Did a great job as well.

I had an appointment and I was seen very quickly. Geek Squad evaluated my issue and due to the age of my phone they recommended replace. They made sure I was seen my a skilled Cell Phone salesperson. The salesperson was very patient and was able to transfer all my data from my old phone to my new phone. If Best Buy has what I'm looking for I will always buy from Best Buy.

I always purchase my new phones at Best Buy so that I can get them set up for me. The person setting up my phone was knowledgeable, efficient and friendly. He was able to transfer everything from my old phone to my new phone. So happy this service is available.

The phone is fast. It takes excellent pictures. I also like the big screen.

Casey was SO helpful! She's knowledgeable and able to explain what she was doing and how I could use the features on my new phone so I could understand. (I am NOT technically knowledgeable. ) I was VERY impressed by the level of her service.

Great service they knew what to do the wait wasn't long and the people were very friendly

The Geek Squad service I received was above and beyond. I purchased a new Samsung phone and I received awesome set-up service. The rep was very knowledgeable, efficient and friendly. I am very happy with the overall service I received.

Transferred sim card from old phone to new and got new phone up and working for me. Very efficient and friendly. Thank you.

My in-store experience at the time in buying my iPhone 15Pro (with accessories, data transfer, etc.) was good. But lack of follow-through by staff resulted in my losing out on the Verizon trade-in promo, which was why I was upgrading my phone in the first place. After my spending 3+ hours on the phone with Verizon to try and sort things out, it seems that Best Buy neglected to complete their role in letting Verizon know of my purchase and that there was a trade-in involved. With nothing in Verizon's system about my transaction, I was unable to get the $415 trade-in value credited to my Verizon account. Details folks! Don't forget the details!

I purchased a new MAC. The appointment time for transferring all data was set very quickly. The data transfer was done very promptly and I received a text that I could come back and pick up the mac.

I was having problems with my cellphone. Geek Squad fixed the problem in a few minutes, which was such a relief. Also, they were able to fit me in without an appointment.

I received wonderful service transferring data from my old iPhone to the new one! So thankful this service was available.

Love the advantage of having knowledgeable geek squad ppl setting up your new phone.

Anthony was the individual that helped set up my husband's new Samsung Z Flip phone from his very old flip phone and was just incredible in transferring all of his contacts, etc. to the new phone. Just had a great knowledge of what had to be done and was so courteous in doing everything that was needed. Couldn't thank him enought.

Geek squad is the best for setting up cell phones and watches

The agents that helped me went beyond expectations and were so patient and helpful even though I had no clue how to do any of the transfers. They walked me through ever step and took the time to be sure it was all complete before closing shop. I couldn’t have asked for any better service.