Customer Ratings & Reviews

The first person who answered my call couldn't fix the problem of not being able to access online bill pay through my bank. She had to call me back because she had to restart her computer. After 45 minutes, she referred me to someone more "advanced", who temporarily fixed the problem. Once I tried to log back in, I could not access online bill pay. I wasted 2 hours dealing with the Geek Squad, and my problem is STILL not resolved. I am NOT amused!

The dishwasher was installed quickly and professionally. Great job

I explained the issue that I was having and he got into my computer but was unable to resolve the problem.

I am very happy with the services provided to me through Geek Squad. They answered all of my questions and took the time to correctly diagnose the problem.

Both agents were extremely helpful, and patient. I couldn't have asked for better service!

great remote help very very useful the best service ever

After an hour on the phone with 2 levels of support and remote control, the squad gave up -- and charged me $43 -- and told me to take it in to Best Buy. I then paid $180 for the squad to take 11 days to "fix" the problem, which only took a few minutes once an expert discovered the (simple) issue.

I was extremely impressed by the initial data intake to diagnose the problem, and then the remote tech person who went in and figured out the issue expeditiously with courtesy to time. I probably did not need the extra storage, but I might have, so no matter what, your team is amazing and I will use them again when appropriate.

You have to be kidding me. Three hours on the phone. 8i miles of travel to the store three times or more. An appointment to drop off a computer. An appointment requested to pick it up. Pick it up and the simple chore of renewing the virus protection (Webroot). Not done. Start it up, " Your Web root has expired". Three hours on the phone and still no agent with a working telephone to log in. Help on line goes to the sales Department. To buy more equipment that you cannot get serviced? Please Don't let me tell you about my LG big screen TV that they had nobody to service it, after I bought the service plan.

I had the download version of Turbo Tax and when opening it to work on it further, none of the previous entries were there. One tech was able to find my return that I'd done and tell me how to access it. I then completed my return and filed. Very pleased all my work was found.

FRAUD! Best Buy Chatbot live agent (no name) keeps putting items in a cart for me. NO NO and NO. Now received an email from paypal!

They did a great job and were very easy to work with. I'll not hesitate to use them again.

Did not resolve restore deleted emails issue. Was nice to try but not successful.

Most of the Tech Geek Squad tried to help. The advanced team looked into the worthless computer virtually and determined it was a manufacturer's flaw. The supervisor chose to ignore helping with a solution. BestBuy did a terrible thing to me.

The technician was very experienced and nice. Solved my problems. Reasonable service for a reasonable price.

The fact that you have to pay for a diagnosis is absurd. Was told if I paid the $40.00 fee they could fix my computer, and they were unsuccessful. They could not even tell me what the issue is. I was told I would receive a refund since they were not able to fix it.

Solved lap top issues and was timely with customer service

Agents did not solve my problem...Look at my past review

Agent was well informed and kept telling me what he was doing.

After an hour and a half including paying for a specialist, they couldn’t resolve my Microsoft outlook problem. It’s tough when the nerds can’t solve computer problems.