Customer Ratings & Reviews

This transaction was not the best and ended up messing up my main computer by uninstalling my other printers causing me to have to reinstall all of them again

Waste of time. Representatives did not listen to me, rushed me through their paces without hearing my problem and treated me like an idiot. I went online looking for instructions for a BIOS update as I suspected mine was out of date, only to find it wasn't even the correct set-up. There was a discrepancy in the displayed "System Info" and what I should have displayed (even prior to installation). I explained my request, to have an agent confirm that my BIOS was out of date and/or not even the correct install and if this would explain some issues I was having, they refused to engage with me and rushed me to the site for a remote session--which I already had downloaded and already opened as per the automated instructions over the phone. I told her this, she brushed me off and walked me through the install for the exact same file again. They got me to a second agent and said I'd get a callback a minute later while they connected to my PC. I didn't, they connected anyway, let me know they were here, and before I could even type what my request/issue was he was interrupting my typing (and I'm not a slow typer either, 90+WPM) to run a system scan. When I asked him if he knew what my problem was, he was incorrect. The previous rep wasn't listening. All he did was run a system scan, change my preferred browser to Microsoft Edge, open Google, close it, open it again in Edge, and tell me I needed to take it in to a physical location for what I requested. Again, my request was to at the very least, at the VERY LEAST, confirm if I had the correct BIOS, if I needed to update it, and from there, walk me through installing the update I downloaded from the manufacturer's site. I had "System Info" and all computer specs in a .txt open for him once he signed on so he could see. After I told him this he proceeded to close my tabs and look up "System Info". Are these people paid by the hour or something? As soon as I saw him run another system scan, I cut off the session. Waste of time and money. Just garbage. I don't know what they did, who they fired, but my experiences in 2021, 2016, and 2014 were far more positive.

I have been trying to connect my monitor, camera, mouse, and dvd to my laptop for 8hours. The tech Shinika, I may be spelling the name wrong, but he go on my laptop and for 30 min did nothing, when I asked he started moving the mouse, he wanted me to use the notes on my laptop verses the chat, the made me very suspect something was going on, after waiting for 1 and a half for him the was movement, but he was pressing the same buttons and he asked for my password, which I denied him. After 2 and a half hours I began to ask him questions in the chat, he minimized the window, I thought maybe he was just not working and wanted to pretend he was working for the time, but more time passed so I asked "why can I not see what you are doing?", he ended our session with another done. I called back was on hold for 30 minutes the music stopped I said help, they sat there quite for 15 minutes, as I continued to say hello, then they disconnected the call, called back, and have been on hold for 2 hours and 9 minutes now. While on hold I thought I would try on line chat, the first virtual agent came on, once I stated what I need, disconnected the chat; so I tried again, once again the chat was disconnected. This the last agent (third time) asked me if I was in a session with a tech, I stated they disconnected me but the window was open, should I close it? I wanted for 22 minutes before I asked if she was still there, then she closed chat. I have my own business and need my devised up. I paid for this support believing I would get help. But I think I would do better with another service. I will be canceling this service and getting my money back. Horrible!!!!!!!!!!

The two agents corrected important functions on the new desktop. A huge improvement, although there are still functions that are not working on Windows 11. Will keep working on it. The agents were very helpful and considerate and patient. Thank you.

The agent quickly solved my problem with installing software. He was efficient and knowledgeable.

The service rep had no idea how to fix my problem. This was a complete waste of my time and money. He would not call me and talk to me; all done in chat. He messed up my browser and did not restore all my bookmarks. I had to reveal information that I did not want to as he fumbled his way through his process. His final solution was to contact Microsoft. Well, I contacted Microsoft, and their hotline said to start a chat, and their chatbot couldn't handle my problem--Outlook wouldn't launch because it was looking for a file. Finally, I keep looking at the error message and solved the problem myself. I called Geek Squad back a day or two later and asked for a refund. It was denied. This was truly a negative experience. I would rate zero stars, if you had that selection.

The remote service turned into an in-store service and I'm so glad it did. Aidan Dooly to the rescue again. I now have a Best Buy membership which pays off in many ways. A good investment for me. Thanks Aidan.

The Geek Squad was very impressive and sensitive to my requiements. My only issue was I wanted to see which was better the Geek Membership or the single problem. I wanted to move into the membership but it was too late. They wouldn't let me upgrade without loosing the single issue. Other than that they have been wonderful.

Grateful for support and assistance in removing a sleeper app from my MAC. I tried many things prior to reaching out to Best Buy. And while it took a few agents and disconnects to find someone that had the knowledge, we were successful. Thank you!

So far everything has been very god and the geek squad is very helpful and knowledgable .

I went to Geek Squad because my computer acted up in the middle of updating and was literally unusable. i felt like i had tried everything and was so frustrated. i take online college classes so having a computer at home is very important for me. i forgot to make a reservation and Geek Squad still got me in almost immediately. i explained the problem and both the gentlemen helping me out were very clear about what was wrong and what needed to be done to remedy the situation. they were very knowledgeable about my product and the issue. i was so frustrated and coming to them relieved so much stress. the process was done in a couple hours and now i can resume studying and homework as planned. i was in very good hands with Geek Squad!

Very supportive,knowledgeable and they get right to it. Good customer care and they do there best to help

I love them they are the best cause im really not savy with technology. They saved me many times. Thanks guys for all the hard work and patients you have with me.

I lost the camera on my laptop. They solved my problem quickly and efficiently.

I called Geek Squad and was skeptical that it would be fixed. But, the two levels of service tecs I worked with were professional and took over my computer and totally solved the issue. Thank you for the wonderful program.

Paid 39.99 and did not fix the problem. Individual logged on to my computer and did troubleshooting for over an hour, but did not correct problem. With help from a friend we corrected the problem.

Made it easy to understand. He was very patient. I dont have a lot of computer knowledge.

The agents helped me to install a program on my PC.

Representatives from India are SUPERIOR!!! Consider, Terminate or Re-train everyone else.

Support team very helpful and resolved problem effectively