Customer Ratings & Reviews

Luke solved the problem I’ve been having for several months. He explained in terms I could understand what the issue was and helped me get it all all squared away.

Thay fixed my computer so I can log in to my email

Excellent service. Done on 20 minutes and saved me a trip to the location and reasonable.

With the help of two people we were able to find and fix the problem. Thank you.

The agent that helped me understand what was going on. After he fixed what happened he made sure that it shouldn't happened again. He reported it to the right place.

Geek squad tech was awesome to work with. Though he couldn’t fix the issue it being component oriented, he did his best to help me.

great service gave me great patience & helped me a lot to solve my problem-give him a raise

The agent was not very thorough in investigating my computer issue. He seemed to be in a hurry, did not sound very empathetic about my concerns. My daughter was able to fix the issue instead.

The agent was unable to resolve my issue of being blocked on a website I need for work. I did, however find someone at Cox and they were able to fix the issue. You did refund my money since they could not resove the issue, and for that I am very grateful. I appreciate a company with excellent customer service, and you definitely did your best.

Weird things were happening with my computer, such as a reversed color scheme. After several tries to fix it and then other things going awry I contacted Geek Squad and received help from the person I connected with. She too eventually saw the computer was doing weird things and the corrections wouldn't hold. My case was then forwarded t another Geek Squad technician who worked on the computer and eventually corrected the problem. The service was great and I woiuldn't hestiate to contact Geek Squad again. I have used them in the past for problems and have always been satisfied.

Raymond was very patient and instructive, and personable

Very professional and resolved my problem with my laptop.

I had to speak to three different tech support members to resolve my issue but it was resolved within the day and my experience with each and every one of the support members was amazing. I've already told my friend who is having computer problems. It's so convenient to do this remotely. And you can have the conversation in real time while they're troubleshooting. Much prefer this to drop off service. Thanks Geek Squad

I bought from Best Buy and had installed by the Geek Squad a sound system and back up camera in my Hummer H2. Christian and Jorge are by far the most competent auto sound techs I have had work on any of my autos over the years. They totally went above and beyond in doing the install . You would never know that my truck had a good part of the center dash out at the end of the install, very neat and tidy. Everything sounded and worked perfectly

I have been trying to connect my monitor, camera, mouse, and dvd to my laptop for 8hours. The tech Shinika, I may be spelling the name wrong, but he go on my laptop and for 30 min did nothing, when I asked he started moving the mouse, he wanted me to use the notes on my laptop verses the chat, the made me very suspect something was going on, after waiting for 1 and a half for him the was movement, but he was pressing the same buttons and he asked for my password, which I denied him. After 2 and a half hours I began to ask him questions in the chat, he minimized the window, I thought maybe he was just not working and wanted to pretend he was working for the time, but more time passed so I asked "why can I not see what you are doing?", he ended our session with another done. I called back was on hold for 30 minutes the music stopped I said help, they sat there quite for 15 minutes, as I continued to say hello, then they disconnected the call, called back, and have been on hold for 2 hours and 9 minutes now. While on hold I thought I would try on line chat, the first virtual agent came on, once I stated what I need, disconnected the chat; so I tried again, once again the chat was disconnected. This the last agent (third time) asked me if I was in a session with a tech, I stated they disconnected me but the window was open, should I close it? I wanted for 22 minutes before I asked if she was still there, then she closed chat. I have my own business and need my devised up. I paid for this support believing I would get help. But I think I would do better with another service. I will be canceling this service and getting my money back. Horrible!!!!!!!!!!

I was on the phone for 21/2 hr was told it would be fixed in 48-72 hr and nothing happened Called back after 72 hr and it was fixed in 1/2 hr

It's a wonderful total tech support service if you bring in your computer to a local store. The remote service, on the other hand, was a complete waste of time. The agents swiftly terminated the session without verifying that the issue was solved. After the third time, it leads me to believe that it is practice and not a mistake. I lost five hours of productivity and did not have the issue resolved at all.

For all the time it took and the indvidual still couldn't get what I needed done

spent 1 hour getting through to support, i specifically told them a game kept crashing. 40 minutes later i get an email saying its fixed. it was not, nothing had changed nor did he check if his "fix" worked. 1 hour later getting in touch with another call center that i could barely understand to get a refund. 7 -10 business days to get my money back. i have never left a review but the service was so bad i feel like i needed to.

The agent quickly solved my problem with installing software. He was efficient and knowledgeable.