Customer Ratings & Reviews

Wanted to ensure I got the best out of my new Home Theater System with new 4K TV and 5.1 Sound System. They arrived on-time, and were so quick and efficient at their job. System is incredible! Had an issue with the Sub Woofer, and they resolved it as well. Well worth the cost!

Sound is great and the service was professional and quick.

We thought that we could just install the sound bar ourselves and found out that it needs to run approximately 100 hours before it can set up properly. Add a few extra external speakers and you have a nice surround sound system.

The team was on time and did an excellent job of installing the new equipment. They were friendly, courteous, knowledgeable and had impeccable patience answering all the questions my wife and I had. We asked about other products for home security and tech stuff that was available and received some great feedback. Zeb and Logan are the best. Best Buy is lucky to have these two on your Geek Squad.

Eric called and told me he'd arrive in an hour, which was very helpful. He was friendly, competent, shared information about the Sound Bar and Remote, showed me what he was doing and why, mainly because I was interested and asked him too. Very knowledgeable; a pro, also with great people skills. Made me feel like we're working as a team. One of the best. 5 Stars and more. Great job.

Very disappointing. I've had this since March. It simply stops working. Sonos did run diagnostic and said a cable was defective and sent me a "replacement" even though it was past the 90 day warranty. Even tho I have Geek Squad coverage I was charged $120 to attach this little cable but nothing was removed! Since then it still simply stops working. I will never purchase this brand again. GS charged close to what I paid for it! Not worth my time,effort and expense. When it works the sound is good - not great.

I had some trouble connecting my system together. Had the Geek squad come in. He connected it in a very short period of time, showed me how to navigate the system and answered any of my questions. Very happy with the service. Thank you.

When we first had our soundbar installed I was having some problems understanding people talking was not clear. My husband thought the same. We called the Geeks them came to see if they could adjust. They came to the same conclusion there was an issue. They ordered us a replacement. They installed a new one and it is perfect. We are very happy with the sound and speakers you can move around. I gave it 4 stars because we wanted it installed on the wall under the tv but 2 Geeks told us there has been problems with it eventually sagging on the wall due to the weight, we decided not to, which I was very disappointed with.

I appreciate the Geek Square setting everything up and making sure it all worked. They programmed my remotes and made sure it worked with all my extras - DVD player, Direct TV, etc. They unpacked the products and took the packaging away so it didn't fill my recycle bins. Very nice guys!

The surround system is awesome. The quality of the sound is very good

Knowledgeable technician!! Perfect installation!! Enjoying it every time I turn on the TV.

John was the Best. Excellent product! Sound is phenomenal

I bought the total care program for $199 with my TV and Sound Bar purchase, and it was worth every penny. The GS did a great job setting up the TV, mounting it over the fireplace, explaining operation nuances, making recommendations. The same with the sound bar set up. Yes, I could have set them up myself, but I doubt I would have done it as well and understood my system better at the end. Ethan and Sean were great to work with.

Best install team. They care home more than me. Did very clean. Did very care of. After install they explain everything nice and clear.

The agent arrived on time and was helpful with the installation. She was patient and answered all our questions. As always doing business with the Geek Squad is a pleasure.

Connected my sound bar Very professional easy to get along with

The agent took the time to review options with me. He was on time, professional and extremely efficient. He took the time to explain the sound bar! Really great job!!!

It sounded wonderful and l really enjoyed listening to its sound productions

The representatives that came out to help with my sound bar were fantastic. Very helpful, knowledgeable, and courteous. I can't thank you guys enough, something simple for them that I simply could not figure out.

Great sound, true theater level experience!!! Highly recommended!