Customer Ratings & Reviews

The service was never done and I have been charged for it. I requested a refund but this store is asking me to call different numbers and no helping at all.

Getting someone to come and install this was a pain in the …but finally when the kid came to do the job he did more than the other guy he was not able to get the job done because we didn’t have service

They were amazing and so friendly. Answered all questions that we had.

The person that came was extremely nice and helpful. He installed the satellite on the roof.

They were unable to install it on the roof where it needed to be to avoid obstacles.

The agent was knowledgeable and mounted my Starlink and set up our modem. Works great!

Very poor by the sale representative for selling me and setting up tine for home insulation for my starlink and i find out later that they done installs over the winter.

The new satellite antenna was mounted efficiently and following my wishes.

He did a very good job.. Even tho it did take him a bit to install it but other than that everything was perfect

Wasn't Geek Squad, but this guy was great that came out!

Did not use the Best Buy contracted installers. They came two times and always had an excuse for why they couldn't do it. We used a private company and they were awesome.

The installation only lasted two weeks then it moved and it's reception was reduced to 50% maybe

Do not order this service they will trying take all excuses not get the job done right.

it was never installed by the contractor .had to cancel the install and do it my self .

Best Buy said they would install the STARLINK and then they refused to install the starling.

It took weeks to install it and it still doesn't work.

Terrible. Several contractors have come and gone. It is installed improperly and doesn’t work

Awful service - rescheduled 3x no calls Offshore company is awful

Not impressed with installation people. Came out unprepared and took 3 visits to get work done.

The worst phone support I have ever seen. I paid for geek squad delivery and installation of a satellite internet and after 8 and I mean 8 calls and schedule dates all 8 we’re not able to do the installation because they sent the installer from a different location than the pick up of the equipment so he could not install because he did not pick up the equipment and bring it and after calling and saying over and over again you must send a person from the store where the equipment is ready for pick up so they can actually have it in hand they just do the same thing over and over again. They act like they understand but just can’t see they are sending a person with no equipment in hand to actually do the job. After a month of rescheduling and having to change our life plans to be at home 8 times just to have them over and over again not bring the equipment to do the job is just mind blowing in this day and age. I read many bad reviews and they all are completely correct. Your schedule department just can’t do simple things in my mind to actually send a person from the correct store to do a job. It could have been shipped and at one point that was the plan, it never showed so we missed another installation date. In the end we just had to cancel. Best Buy just could not figure out how to do the job they offered and I paid for, over and over again over 30 days. There is no way to actually talk to the store either so you just get a call center and they just have no idea how to actually get the job done after acting like they do. It does not happen as you are told. Just in shock.