Customer Ratings & Reviews

No I am not a disgruntled customer, just a totally disappointed one. I have been a total tech person for 7 years and have spent over $8,000 with Best Buys. You cannot call the store. When you call the Geek Squad I find they send you overseas or whoever answers the phone does not speak good English. Hired Geek Squad to install a 85inch tv and to fix my great room theater which Geeks set up. They are specialized that 2 different crews on 2 different days. Window is 7am-7pm but they will text you day before (if you are lucky). Received a call from Eddie that they will be at my home between 12 & 2pm. At 4pm I texted Eddie where are you, no response. Again at 6pm, no response. Went to store to see what was up and nobody knew anything, but they would have store manager call me in the morning. Again, nothing. Waited till 2pm Friday as I had the home theater repair the next day. 20 minutes later the manager finally came out and said they did not want my business, and I would get a refund. What great customer service. Will never go back to Best Buys as they are the Worst Buys with no customer service and could care less if you shop there or someplace else.

They charged me $179.00 and didn’t even show up. I called corporate, emailed, and called the local manager and no one would even answer the phone. I had to physically drive to a store to get someone to talk to me. Texting me the day before to confirm I’d be there for the arrival window then no-showing the day of is beyond unacceptable. On top of that, it’s going to take them another 2 weeks to get someone out here (if that person even shows up)

The geek squad NEVER showed up to my appointment. I went into the store and they rescheduled my appointment for the following day and they did not show up to that appointment. I have been charged $179 and the order is still showing open. I cannot reach anyone via phone or chat that will help cancel the order and refund my money.

2 separate crews came to conduct the delivery and install. Both crews unsuccessful in bringing my tv into the designated room and install the mount. Had to do this myself. What service did I pay for? Don’t even know if I got refunded what I paid for. Really a joke

The Geek Squad didn’t show up nor call to let me know another 3rd party company. Once, the 3rd party vendor arrived, the owner was very respectful, professional and kept apologizing for Best Buy’s unacceptable customer service.

Terrible job. Terrible is being nice. They mounted a “new” tv that never should have been mounted and literally just left and said “sorry good luck”. I need my $ back or a tv soon

This was not done and the Best Buy team I was never told that my surface was additional Mon ey .poor communication

The installers were so professional and made the job look so easy.kept me informed of their arrival and worked so quickly. Pray they will come back when I need more installs