Customer Ratings & Reviews

I could not have asked for better professional help. Besides getting the job done in a timely fashion they we’re courteous, kind and a wealth of information.

The agents connected my TV and all the devices and showed me how and what I needed to do. Awesome experience.

The two men who came were really nice and professional. they easily set the tv and my Apple 4K up in no time.

The Agents were very courteous and professional, did a great job.

Geek squad was great. Could tell they were experienced.

The agent connected my TV and components with no problems. He instructed me on use of the TV controls and remote.

Daniel was knowledgeable, professional and had great ideas.

An agent mounted our TV and connected it to our DVR. He did a great job

Parts never arrived from Best Buy so cables are just left exposed, installation was good otherwise. Really dissapointed the cable hide never arrived and was cancelled by Best Buy and now im stuck with the cables exposed and no solution. Very unhappy with Best Buy’s performance on this purchase/ install.

The agents mounted my TV, connected my devices and showed me how to use it.

I saw how my friends wires were hidden behind the wall, asked who did it and she told me Best Buy, Geek Squad.

Installers told me i got what i paid for and basically made me feel very small for purchasing this faulty tv

Friendly employees, very knowledgeable, polite. !!!

The agents did a great job setting up my tv and sound bar

My TV purchase went great. 24 mths sac, installed and setup without problems. I'm happy!

Installation terrible experience. TV was taken out of box and plugged in. Soundbar and ROKU left in box. Old TV left on floor. Delivery person said he had 18 deliveries and too busy to do more. The only "picture" on the installed TV was SNOW. Called TotalTech. First agent was great and said someone would call the next day to set up the services I did not receive. 10 days later when I called, I was rudely told it was my issue ... moving TV was not on the order form. It is listed on the TotalTech website as a service. Seems customer must figure out how to add to order. Setting up other purchased items also not on order for installation... so customer issue. The agent was so rude that I asked for her name to call back and discuss. She kept saying No and told me to disconnect, the call was done. The delivery person was third party ... not TotalTEch. Don't know about the last agent but equally terrible in terms of service. Very black eye for Best Buy. When I have received services from TotalTech they have been very good ... this was not TotalTech. And I had to hire another firm to come and set things up as it was a Christmas gift.

TV program schedule guide does not require a TV internet connection!

Greek squad knew what to do and were professional. Highly recommend them.

Re: Order 1124216279682 Our audio signal was not coming through on the Chanel for the Olympic programming. The agent said it was a problem with the transmitting station. NOT TRUE!! He was very polite; however his knowledge was limited; he failed to troubleshoot the problem thoroughly. We subsequently learned that the multi-channel setting on our tuner (see circled switch in photo below) was not correct. So we made the necessary adjustment ourselves. We want our $200.00 refunded ASAP. Thank you for your timely response. He was very polite; however his knowledge was limited. cc: Better Business Bureau of Los Angeles

Agent couldn't get my direct tv remote to work so I had to use to remotes