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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek squad mounted my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted my TV Fast, professionally, and incredibly well done. Absolutely worth the cost and I would 100% recommend them to anybody else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake and Jon were excellent. On time and very professional. They took their time to explain everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection & installation went exceptionally well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician analyzed our situation, we discussed options, completed installation and then discussed technical issue with the TV itself. The technician informed on how to proceed with utilizing our extended warranty. Very useful information and was very pleased with the service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung S90C review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is amazing for the price. The only reason I gave the review four stars is the tv's menu. Navigation takes to long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great very nice guys, actually they came a day early. And done a wonderful job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase all around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV-- LG Geek Squad guy was very helpful. Nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On 6/25/18, the Geek Squad came & set up my TV. My living room was as clean after they left as it was before they got here. They came very early. It was @ least 2 hours before the appointment time. I bought furniture from a store here. Unlike Geek Squad, they didn't clean up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ricardo and his coworker took the time and attention to detail making sure the installation was completed correctly and met my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Britan of the GEEK SQUAD was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BRITAN was great. He really know his stuff. Did an outstanding job in setting up my TV's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go with the GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying a new TV? Don’t think twice about doing it yourself unless that type of thing is in your wheelhouse. Have the Geek Squad deliver, install and integrate your new TV into your home and your network. Money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable, helpful and easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nargan and crew were on time, quickly installed TV and sound bar. There was a difficult situation for the installation but Nathan and Paul did a good work around and all is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent and his crew installed my TV without delay. It was very nice working with them. Good service. The Geek Squad came at a later date to fix the connection of my new DVD. They were very polite knowledgeable and nice,., the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    when ever needed they to help are there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were there after the install to complete wheat he initial guys did not and they are hired outside of best buy and out of their control as a vender. Geek Squad were there so fast!!!!Great Job and for the money and 5 years coverage...it cant be beat for what they do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Third party installer was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person unpacked and set up our TV, He was very professional and efficient. He was third party, installer, however the Geek Squad could not have been better/

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your guys knew what they were doing. They were in and out in no time. Very knowledgeable about the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service and people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents were not only knowledgeable, neat, and efficient, but we had a lot of fun during the process. Really nice people, and they did the complete set up and explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am a believer in the Insignia's.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the quality of the T.V. We have another smaller Insignia that we like and that was why I chose to buy another. Great picture, reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best by agent that completed the installation was very knowledgeable and informed with the product that he installed. The individual did a great job, and actually provided some additional tips about the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer servive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oue agent was very skilled and completed the job, we felt confident the job was copleted right and to the customer's satisfaction. Kudos to Steve

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys were polite, hooked up the new TV quickly & hauled off the old one. They took time to show me how to use stream programs using streaming services from my laptop. They were fun to talk with.

    I would recommend this to a friend
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