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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 18,776 reviews
  • Rated 5 out of 5 stars

    Done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were quick and knowledgeable. Very efficient in their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS was AMAZING - installing and explaining SmartTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician, Matt Anderson, was AMAZING!!!! He did a great job installing the tv and explaining to us how to use a Smart Tv. Our tv was a dumb one, and the Smart tv is new to us!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job on TV install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent found TV purchased would not fit on our stand. Offered several options . Ultimately decided to mount on wall. Great service. Took time to explain how remote worked. Answered all questions patiently and thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer went far above and beyond my expectations. He was patient, efficient, and helped educate me on my new TV. I could not have been happier with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got everything properly set up and connected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen from the Geek Squad arrived as scheduled and very efficiently connected up our new TV and sound bar along with cable box, modem, etc. They explained everything to us and we are very satisfied with everything. Thank you for a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set-up my new TV Quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was terrific. The young man came to home and set up my new TV in less than fifteen minutes. In that time, he had to unplug and take my old TV to the garage and then, bring my new TV from my car to my bedroom. Both TVs were too heavy for me to lift. Also, I didn't have the first idea of how to set-up the new TV and get it working. He did a great job and I am perfectly satisfied. Go Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AN EXCELLENT GEEK SQUAD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BOBBY/OMAR DID AN OUTSTANDING JOB CONNENECTING MY NEW LG TV! BOBBY ALSO SHOWED ME HOW TO USE MY NEW REMOTE TOO. I WAS VERY IMPRESSED WITH THEIR WORK! THEY BOTH RECEIVE AN "A+" FROM A VERY HAPPY GEEK SQUAD CUSTOMER!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got it done right and fast!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent not only installed my TV fast but showed me how to use the remote, and provided other useful information. Hire an expert and get it done right and fast -- especially if you've got other things to do than struggle through the manual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional. They called before arrival to say they were on their way. When they arrived they asked if I wanted them to wear shoe covers before entering my home. They set up the t.v., walked me through the programming. They were the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of the technicians (sorry I’ve forgotten thier names) were absolutely professional and courteous! They were very respectful of our house and thorough!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The members of the Geek Squad are awesome. They install efficiently and effectively, are professional and addressed all issues with our TV, Amplifier, Speaker hookup with xfinity service. We would use them again on our next move or a new purchase. Well worth the money for the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and likeable. Went the extra mile to put everything where I wanted it. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeeK Squad is so worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who arrived at my apartment were great! On time and called ahead of time. The got the job done and cleaned up after themselves. They did not leave until they had fully explained everything to me. It's worth paying for the experts to get everything up and running!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek aquad mounted the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thr agents were informative and knowledgeable. They mounted television and did all the set up. They also answered all are questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Intallation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was installed, and I was able to operate it without any problems. All my streaming apps were ready to go. The whole installation was painless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rocks. They set everything up quickly and took time to answer questions and show us how everything works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very much worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV installation was well worth the money! I had purchased an 85" TV, and there were two installers that came and removed all the boxes, carried the TV up a set of stairs that had a sharp turn, installed the base, and placed on my TV stand and made sure that the TV worked to my satisfaction before they cleaned everything back up. They also were able to remove the old TV that had stopped working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad for help with my computer. When I purchaed my new smart TV and sound bar, I had Geek Squad set it up. Very professional service. The guys made sure everthing was working perfectly and I was totaly informed about how everything works. Well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job adding antenna adapter and scanning for additional TV channels. Geek squad employees were Tyrese and Lionel of Saginaw MI

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael was thorough, answered all my questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael took time to make sure I understood the new installation, how it works and what I could do if I needed help in the future.

    I would recommend this to a friend