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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very nice and professional, the tv was installed perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific TV, wonderful service by the Geek Squard to set it up for us. The picture is sharp, the sound is good and we are happy to have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST delivery/set-up crew I've ever had!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These agents (Quenterius and Tanner) showed respect for my home by completing the delivery and set-up of my 65" TV and TV Stand/furniture in a very delicate and careful manner, always being mindful of not damaging/scratching our walls, floors, existing furniture, etc. They also showed respect for my time by calling me for updates on how soon they would be arriving as well as by the timely manner they completed the job. Most of all, these men are so respectful, humble, and very pleasant to talk to...which is refreshing to experience nowadays, in my opinion. I hope and pray that these 2 men would be the very same agents who will be delivering my future Best Buy purchases!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did perfect job installing TV. Took old one away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professionalism, knowledge, focus...Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Picture, but.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is very good; however, you can't use a channel number to go to a particular station. You have to rotate thru all of the channel "lettered names" each time to get to the station that you want. I didn't know this when I bought it. This wasn't mentioned until the Geek Squad installed it. If I had known this I might have bought something else. Plus, for a while it would go back to the station you were watching previously (before you turned it off)--I don't know what happened but it won't do that anymore either. It now goes back to AMC each time it is turned on and I have to rotate thru all the stations until I get to the one I want. Also some of the stations that it says are scanned it just calls "unknown station". Doesn't help anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and efficient. The tv was connected to my service before they left.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Set up smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, on -time, professionL. Answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a wonderful experience with the techs from the Geek Squad. They were both so knowledgeable and easy to work with. Well worth the extra money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two-man team did an excellent, complete and quick set up. They then demonstrated everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was quick and efficient. He even waited for me to get the right equipment from my internet provider so he could install everything correctly. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is worth it if you're an old lady :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding and worth the price. The guy was very nice and social. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time within our window and was very informative to my in-laws where we had the TV delivered as a surprise gift! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    what happened? Somebody dropped the ball.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there appears to be a delay between sales and refunds. The sale was made. And the refund has yet to be issued. There was no set up. The customer refused set up. The item was delivered carefully and promptly. There was no set up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad is a must with the larger TVs. They quickly assembled and set up the TV and took away the box and old TV. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeks rock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick and easy for a perfect experience, they even asked if they could help me with anything else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With my total geek squad coverage, this installation was one less thing I had to stress over. Professional service, excellent results and very small fee made for a perfect combination. Thx!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad technicians are extremely knowledgeable and complete their work in a very short amount of time. They are also very friendly and will answer any questions you have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, knowledgable-very satisfied,explained what they did and went thru functions and displays

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were friendly and helpful Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was here on time and hooked up all my devices to the TV and the new remote. It was a pleasure to watch them get the work done quickly and efficiently. They answered all the questions we had.

    I would recommend this to a friend