Customer Ratings & Reviews

Excellent agent; knowledgeable, personable, accommodating; he was one of the best support people that I have ever encountered.

GeekSquad, Rick Guthrie (who has set up a lot of my electronics before), and Daryl Kmiec. They assembled my new TV stand, set up my TV, programmed my Logitech remote, and made sure everything was in harmony! Rick answered all my questions regarding my new equipment and was a wealth of information. I have a disability and Rick tweet my equipment to help with my disability. This whole outstanding team is out of the Crystal Lake store with Jerry Tabor the General Manager. I love my GeekSquad team! I couldn't be happier!

Michael took time to make sure I understood the new installation, how it works and what I could do if I needed help in the future.

The agents were outstanding in setting up my tv and sound system. It did not take them long to get it set up and they took away all my old stuff.

The team came and set up my TV to my liking. They showed me how to work it and all the special features it has. They took away the old TV which a key reason I got them. They cleaned up everything and took away all of the containers.

The agent set-up my new tv. He was very knowledgeable and had all the necessary supplies for the installation with him. All went very smoothly. Thank you.

As usualGeek Squad service was excellent - this was our third interaction within just a few weeks. Scott Chappell and his team have done an excellent job from the very start and we are extremely pleased. We did purchase the Geek Squad Total Coverage Package and it was a wise purchase. Mr. Chappell has been beyond responsive and so helpful with all of the questions we had about our new systems. We would most definitely recommend The Best Buy Geek Squad to anyone and have done so to several friends and family members.

The team did everything they were supposed to do. They got the TV hooked up and explain to me how to work it connected it to my wi-fi system and everything works perfectly.

The agents reprogrammed and set up my tv super fast and efficiently.

They were here on time and the setup was very quick. Samsung TV has a very good picture.

The installation included installing a wall mount for the TV. Make sure you specify this in the initial installation instructions. The setup included wiring old speakers and integrating old equipment with the new. And one remote control works for everything. The agents were even able to adjust the console housing the electronics to fit everything in. Above and beyond expectations

Best Buy geeks brought my new TV, hooked it up at everything I use with a TV set...and it rocks. NO mistakes from their end. Nothing but fun from mine. Actually, I'm so happy and confident after this process, I'm already planning on the next upgrade from LG. Should be a tad under a year from now; but, I know BBY folks will resolve any questions I have.

The Geek Squad members helped connect TV to Prime and Netflix and my external antenna. I stream everything but local stations. They explained how to work remote and use it.

The fellows that delivered my TV brought it in, removed it from the box, set it up properly and made sure it worked properly. They took the box and wrapping materials out. Then gave me sound advice saying "you can get used to your new TV by just playing around with it"! Sage advice!

Unpacked and mounted television and connected it to my devices and in-house network. Explained various functions and controls. Answered all my questions. Carried away the packaging. They were very courteous and knowledgeable.

The agents went above & beyond. Great people & very knowledgeable.

I did not have them mount TV. Liked it on my new TV stand. Hooked up TV, put new wire on my tv got my Comcast up and running in no time.

Exemplary tech service. Attention to detail. Friendly, knowledgable, and setup to end was very quick. Explained how to operate remote, showed how to access different features of the TV. Removed all debris, boxes, wrapping...etc. Absolutely recommend!

The two delivery and setup people who delivered the TV were amazing. They called ahead of time to let me know the estimated time. Carried the new TV up to the second floor, put it into place, made sure all of the wires were bundled nicely and put away. They walked through the initial setup and validated some settings with me before changing. Both were very knowledgeable about the product and making the setup look good.

Installer was polite and fast. Reason for 4 stars instead of 5 is that he ignored my request for cord control, so I had to disconnect and reconnect to make things look neat.