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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 38,670 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional install with A+ service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians were incredible. They were on-time and very professional. The wall-mount installation was quick but also done correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with this service. The install guys were friendly and professional and what you would want in an installer. They were quick and seemed knowledgeable, discussed placement options, and told me about the tv adjustment, and parts with my wall mount. I can’t speak to the cost because it was free to me through total tech membership but it if you aren’t confident about your mounting skills or just don’t wanna mess with it I would recommend this service.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The geek squad installed by TV l mount quickl

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad that came out and installed the TV belt in the TV were very professional great people helpful. Love it when you guys come out and get things done the right way. Appreciate everything you do.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Setup and mounting 55" TV or smaller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that came to install and set up my new tv was superb. He was very nice and helpful and extremely considerate. The job was done well.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Sleek and Slim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tv functions well, many things to still learn about it because as of this wiring I’ve only had it just one day but so far so good. The sound bar is ok but looking for something with more power and speaker strengh. Will probably buy a dedicated AV receiver to take this combo to another level. I give the installation team 5 stars for their quick efficiency in the setup and testing of the combination sound bar and tv. Very nice and professional was their visit. 5 stars. Thank you Chantal and Avery from the Geek Squad crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 75 in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not expecting to purchase a new tv, I went for a tv mount only. I noticed Best Buy had some great deals on television. So I was willing to upgrade from a 65 in I already own. While checking out some of the tv that was on sale . Me in the sales rep went over all the pro and cons for each tv. I didn’t really want this tv because I felt like the back was snot small enough to go on my wall. But with really taking my time . I decided this is the one. The quality is amazing the size is perfect. I am enjoying this one better than the current tvs in my home

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sony OLED TV install/mounting was exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed/mounted the TV to the wall did an excellent job!! They were very experienced and careful thru the process!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Gurus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install. Extremely knowledgeable technicians. Arrival on time. Cleaned up and very polite.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The persons who came to mount and install the TV on the wall were very professional, knowledgeable, and finished the installation very quickly. They made sure everything was working and that I fully understood operation of the device before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spot on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m usually a “do it myself” type of guy, but trying to mount a 77” TV was more than I wanted to attempt due to the high dollar amount of the unit. The two Geek Squad guys showed up on time, had some nice tools for lining up the TV mount, measured and taped off the spot and has the mount installed quickly. They got the TV mounted exactly where I wanted it, and then cleaned up before leaving. Wife and I are totally satisfied with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuy TV Setup & Mounting Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transform your living space into a home theater masterpiece with Best Buy's TV Setup & Mounting service for TVs 56" or larger. This premium service takes the hassle out of setting up your new television, ensuring a seamless and professional installation that maximizes your viewing experience. From start to finish, Best Buy's team of expert technicians handle every aspect of the installation process with precision and care. Whether you're mounting your TV on the wall, setting up a stand, or optimizing the viewing angle for the best picture quality, you can trust that your TV will be installed flawlessly and securely. What sets Best Buy's TV Setup & Mounting service apart is its commitment to customer satisfaction and convenience. With flexible scheduling options and prompt, on-time arrivals, you can rest assured that your installation will be completed in a timely manner, allowing you to start enjoying your new TV right away. But the benefits of this service extend beyond just installation. Best Buy's technicians are also equipped to help you optimize your TV settings for the best possible picture and sound quality. From adjusting the brightness and contrast to calibrating the audio settings, they go above and beyond to ensure that your viewing experience is nothing short of exceptional. Moreover, with Best Buy's comprehensive warranty coverage and satisfaction guarantee, you can enjoy peace of mind knowing that your installation is backed by industry-leading support and protection. If you encounter any issues or have questions after the installation, Best Buy's team is just a phone call away, ready to assist you with any concerns. In summary, Best Buy's TV Setup & Mounting service for TVs 56" or larger is the ultimate solution for anyone looking to elevate their home entertainment setup. With professional installation, expert calibration, and unparalleled customer support, this service ensures that your new TV is installed with precision and care, allowing you to enjoy the ultimate viewing experience from the comfort of your own home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geeks were Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great!!! They came in and mounted TV with no problem. Programmed the new TV which was something that would have been beyond this "ludite's" capability. Well worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Could have been better.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had my TV mounted today. The service called the day before to confirm if I had a wall mount and what the TV size was. They said based on the TV being 65' that they would send two servicemen. Only 1 person showed up, he dropped my TV which left a few scratches, he also nicked my entertainment center which has a few scratches as well. Thankfully the TV works and there are not issues with the picture quality but overall it left a lot to be desired in terms of service.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hey there! Thank you for taking the time to share your install experience with us. I would be reaching out as well, if this would have happened to me. I recommend you give us a call. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    The geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad showed up. There was two gentlemen both of them were young they took their to uninstall the 55 inch TV I had mounted and install my new 75 inch they explained everything to me as they were doing it. I hate I didn’t get to get pictures of them but they were really awesome. I wasn’t expecting them to answer all the questions and talk me through the things that they did far as setting up my TV with my Internet and everything I thought they would just install turn the power on and leave but they didn’t they stayed set up the TV with my Internet talked me through how to use my remote, which is really easy now that I know I wish I knew their names they need a raise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all of my devices and everything worked great. They were very thorough and professional. I would recommend them again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    TV set up and mount from GEEK Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job mounting my 86 inch TV. They installed the wall mount that I bought somewhere else, then mounted the TV. Then they made sure I was connected to the internet and knew how to turn on and use the TV. They also hooked up my subwoofer. When they left, they tool all the boxes and packaging material.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    The Geek Squad made it look easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks contacted me when they were 30 mins away. Arrived on time! They were friendly and pleasant. They got down to business quickly. They packaged my old tv and moved it out of the way. They were sure to install the new hardware and television at the level I liked. They also connected other devices appropriately and everything worked perfectly when they were done. They were careful every step of the way and cleaned up anything I did not want. Outstanding!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad - Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin Hanrahan and Patrick Trainor from the Geek Squad did an awesome job installing the SANUS tv MOUNT and setting up my SAMSUNG TV. They were very professional and did not take the long to complete everything. Thanks Best Buy and the Geek Squad for a very enjoyable experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A Job Done Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an efficient job of installing my 77 inch TV and making all the necessary connections.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I would recommend him to anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job professional and polite showed my wife and I how to operate and get all the available apps. He answered all our questions and we had a few

    I would recommend this to a friend
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