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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 38,685 reviews
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation service for my tv was worth it. The people who came were very professional. They had to put a hole in my wall to run a cable through and did a very professional job in a short period of time. They answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TELEVISION AND TELEVISION MOUNT INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE DELIVERY AND ASSEMBLY WAS THE BEST. EVERYTHING WIENT SMOOTHLY. THE GUYS WERE VERY FRIENDLY, INFORMATIVE, AND KNOWLEDGABLE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, professional, courteous and did a great job with my 65 inch Insignia tv, mounting to my wall. Looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brett and Phil.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys that installed my tv and surround sound went above and beyond. Brett and Phil were a little bananas but in a good way ha. Can’t recommend these two enough.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Hook me up!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best service I have experienced so far. I was skeptic about it at 1st but the Geek Squad was amazing so clean,professional & Informative on site. Will Def call them again for install.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad was on time and professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men mounted and power sourced an 85” tv, mounted the sound bar and power sourced the tv’s in 2 additional bedrooms. Their professionalism and service was outstanding. I recommend them highly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came put everything together, mounted the TV. Very efficient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and delivery technicians were excellent. They were efficient and they also practice safety when entering my home by wearing mask. They were knowledgeable and installed my television and wall mount seamlessly. However, I was told by the technician after I asked why the cords were not inside of the wall that the salesperson failed to add a wall kit. I explained to him that I told the salesperson that I wanted the courts inside of the wall but the wall kit was not added and I was told that I needed to pay an additional delivery and installation fee so I will be contacting the store manager to discuss this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV as I told them.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mount my TV and then they made the initial set up including connect it to the Internet wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geek Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived ahead of schedule mounted the TV bracket and TV, hooked up all my peripheral equipment, tested everything to make sure it worked. They spent about 20 minutes showing us all the basic operations. I’m an electrical engineer, but I was please and very impressed with the service and kindness of the technicians not to mention product knowledge

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Always Best Buy for service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I buy major appliances, I always go to Best Buy because of the installation, set up, and haul away service. I recently bought a 75in TV and installation was quick and the techs came on time.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was great .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our TV and connected all our devices in just a few minutes. They knew exactly how and what to do . We appreciated them so much . They did not keave a mess either .

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Geek squad made sure problem was solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hiram was extremely kind, helpful & patient. He came back to finish the job when Spectrum had not done something properly. Hiram came back as promised and made things work even though it disrupted his schedule. We cannot thank him enough. It would have been easy to just blame the problem on Spectrum and not finish the job (since he couldn't without cable working), which would have required us to call Best Buy again & start the whole process over. Hiram is a valuable asset to the company.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Ryan was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician Ryan was amazing. He texted me first thing in the morning confirming the appointment and even asked if I needed anything else before he arrived. He came on time, was extremely professional and CLEAN! I hate when I have someone install something and they leave a mess. Not Ryan, he made sure everything was perfect before he left. He did a wonderful job installing and mounting my TV and even made sure my Roku account and all the other apps were signed in and connected to my wifi. He went above and beyond and I am extremely satisfied. I look forward to having him back for my next project.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service techs were fantastic. They had no trouble and were very helpful in teaching me how to use equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were professional, quick to install and helped explain all the features.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed 65" TV on the wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek team Eric & Nate provided outstanding service - re-designing the home theater - adding components as necessary. They professionally installed TV on the wall, hiding cables and most important setting up the many user interface options. They provided a heads-up on arrival time, left the site clean, reviewed user operation and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek #1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good in the installation.Also they helped us learn about the new TV and sound system. The Geek Squad are the best in the business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional. They were fast, clean and explained everything very well.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Brooklyn and Caitlynn were knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 ladies were professional and did a very good job at removing the old TV and mounting the new TV. They set the TV up the way we wanted and cleaned everything up before they left the house.

    I would recommend this to a friend
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