Customer Ratings & Reviews

The agent did not really have all of the tools needed to mount my TV correctly and now it leans over and I have to use something behind it to have the tv level. He also broke the cover that hides the wires and had to use tie straps to keep it on. See below pictures.

Absolutely the worst experience I’ve ever had with an installation. They use 3rd party Verizon techs that didn’t complete the job before rushing off to the next appointment. I called their supervisor and he was irritated I called him and promised Carl would return before t Hugh e end of the day. He told me he couldn’t inconvenience the other customers to come back to complete my install. They left trash they would suppose to take with them. I had to complete the work I paid BestBuy almost $300 to do!! Geek Squad doesn’t do this work, it’s all contracted out to wools that have no experience in setting up the tv. Don’t buy this service!!!

Agents were knowledgeable and professional. Were finished quickly.

Agent had great personality. Also great salesman. Convinced spouse to add on sound bar (SB) mount. Big mistake. TV mount installation was OK. Was planning to set the sound bar on a shelf below TV and run optical cable to it though the wall (existing channel used for HDMI to cable box). Agent told spouse use of sound bar mount would keep cable to sound bar out of sight - well, the wall channel also keeps cable out of sight. Now, while installing the SB mount the LG optical cable was crushed between the mount & TV mount (both mounts Rocketfish). So, optical connection didn't work. Agent told spouse "some LG TV models don't work with some LG sound bars." The sound bar and TV were purchased as a package deal recommend by Best Buy. So, the agent sold spouse HDMI cable to bypass optical problem (cable agent crushed). I'm hoping to return the SB mount and use an optical cable (through the wall) to SB on shelf. Challenge is agent took all the "extra" hardware for mounting TV so I don't know how to get around the spacers needed to just attach TV to TV mount only. I won't be using Geek Squad for future installs - I'll a friend to help me lift the set next time. Save a lot of aggravation and unnecessary expense. Oh, the SB mount doesn't hold SB in place, looks cheap and gets in way of adjusting TV. Oh, if there were any installation instructions for either SB or TV mount, those are gone with the agent, as well.

The first try the guy couldn’t mount it, showed up alone and it was an 83” tv, he tried to charge me $120 extra even though I was told at Best Buy when purchased it was completely covered. The second try after rescheduling, the new guy showed up alone as well to mount an 83” tv (impossible as the tv is much too large to lift alone), then didn’t know how to open the box and tipped the tv over by lifting the cardboard box over the tv instead of releasing the side locks (luckily I was standing on the side and grabbed the tv before it hit the floor), he was also preparing to drill holes and use hole anchors for brick after I told him several times it was wood completely behind it (you don’t use anchors for wood as they could pull out from the wall since the tv is so heavy), wouldn’t align the tv like I had requested and eventually got upset after I repeatedly asked him to and said he wasn’t comfortable mounting the tv (I had already stated before any of this if it was too much of an ask that he didn’t have to mount the tv and I would reschedule it wasn’t an issue or personal). The first try I didn’t have properly spaced studs for the tv mount so I fixed the spacing and rescheduled so it was his fault it couldn’t be mounted but the charge was not correct. The second try I only requested that the mounting stencil that came with the tv be used as I wanted to visually see where it was going to sit so if there was any adjustment I could do it before mounting it. Afterwards I didn’t trust for a third attempt and mounted the tv myself and saw that from the marks from the measurement of the second mount guy it was gonna be off by more than 1” and would not have centered on the wall as the mount does have that much alignment mobility as the holes only had .5” at most for variance so would have been off. I am glad I mounted it myself as it is how I wanted and meets my expectations. Wish I never paid for the mount def not worth it and they really just try to throw the tv on the wall and go to next job. I understand they are paid by the job and not the hour but really affects customer care. So honestly should even be one star but def a lesson learned and will never get this service again.

WOW great work it looks great and my wife I very happy.

Very comfortable moving the tv and very stable!!!!

They do it so fast they make more holes than normal because they make a mistake they drill 3 extra hole and the TV is not center and they did it so fast though.

The team installed and set up my mount and in wall cord system quick and clean!

They did not mount my t, v, right. I had to pay to have it redone. With another company,

Paid premium service yet cords weren't concealed..

Total disaster for a business install. I'm not sure where these 2 came from, or if they had ever installed a TV before. They were not from the Geek Squad. Thanks best buy for using subs! They left their oddly marked van parked in the middle of our busy driveway where we have big truck traffic coming and going. No one could figure who's van it was. Strike one. They didn't come prepared to hang the screens or followed our instructions. Strike 2. Both screens are hung appart from one another at different heights. Terrible experience. We will have to redo this entirely. Sadly this will tarnish what was a good relationship with Geeksquad in our area. Previous experiences were great.

Did a good job hanging this heavy TV up. Nice guys.

This was the worst “professional” mounting I have ever experienced. An absolute waste of money. The agents were very unprepared and started the visit by saying they had never set up my kind of mount before. After I told them the height I wanted the TV mounted, they marked the wall and “measured” all of the screw mounting points on the mount and the TV. When they positioned the mount on the wall prior to drilling the first holes, I questioned them about the location, because it very clearly looked like the mount was going to be too high. They said that they were sure it was correct because they marked the wall and measure everything. They then proceeded with screwing all 6 screws into the Sheetrock and studs, and after hanging the Tv on the mount, guess what- it was 5 inches higher than it should have been. They then had to redo the entire mounting process, drilling another 6 holes in my wall and barely filling in the holes created by the first wasted mounting attempt. I purchased this professional mounting so that I wouldn’t have extra damage on my wall. I could have done a better job myself. On top of that, they knocked the TV over when it was half out of the box, causing there to be internal damage that is now leading to TV operating problems 1 month later (of course right after my return window ends). They also scratched my TV console and left without cleaning up the Sheetrock mess on the floor that they created while completing the install.

I had a 65-inch TV mounted and it is 4 inches off center on a wall where this very noticeable. The installers explanation was that the studs are off center and that this was the best that they could do. I am a rational person. I understand that if this is the case it is not a problem they would solve. I did not make them pull it off the wall and show me like some people would have done. I just said "ok, I will look into my options". They had already been there for 3 hours and I saw them use a stud finder as soon as they got there so I figured they probably are being honest. However, the more I think about how this played out I begin to get skeptical about the explanation for the following reasons: 1) Installers did not mention that the TV would be off center before mounting it. The job took them almost 3 hours. If they had to hang the TV off center they had to have known at the start of the job that this would happen. 2) When installers asked me to sign off on the job they still did not mention the off-center elephant in the room. 3) Not until I asked about the centering on the wall did they mention that the studs were off center and this was the best they could do. I am going to pull the TV off the wall with help this weekend to see if it can be moved and still have stud coverage. The installers were nice guys and I feel bad narcing on them but this is a major pain that I now need to deal with. In the future I advise them to inform the homeowner of any possible issues at the start of a job so they can have an option to proceed or cancel the whole job. Thanks

The agents mounted my tv and connected it to all my devices. The thing that they did not do is zip tie the wires. It looks a mess and I'm not completely satisfied.

We had to pay up front for the TV mount and an additional 249 dollars to have our TV by Geek Squad, but they showed up at our home with the wrong TV mounting bracket and ended up leaving the TV on the floor of our Livingroom. I ended up doing my own research and found the correct tv mount.

The representative gave me an awesome deal on the price. Was very attentive and helpful. However, even though the geek squad was nice people. They dropped my old tv and damaged my printer and entertainment center. They had to google a lot of things and never concealed any of my wiring leaving them hanging in plain sight. I do think they could have been more attentive and had a little more experience in their job. 5 ⭐️ For the representative and 2.5 ⭐️ For geek squad

A consultant came out and said I could upgrade my theater room to a 120" screen and get in-wall speakers. I told installers to let me know before they put up screen so I could tell them where I wanted it for proper viewing. They said they would tell me; however when I went to check on the room I saw they had installed the screen as high as they could right against the ceiling. I wanted a border of wall between the screen and the ceiling. It is a borderless screen and doesn't look good high up against ceiling and not proper eye level either. They also didn't put the front surround speakers out far enough and half the speakers is sitting behind the screen; and the screen doesn't sit right against the wall and projection 'leaks' out between the gap of screen and wall. When I asked about the front the front speakers they seemed not to care and just said the screen was big. They should've measured properly before installing front speakers. Again, the screen is too high, as the bottom picture from the projector is outside the bottom of the screen by about 5 inches. They tried shifting the and keystone but lost alot of picture/scene and was still outside the screen. They just said I needed a new mount, but I shouldn't have to pay for a new mount/installation. I hired geek squad to professionally install my equipment and they said they could, but I am disappointed in the results. I don't even feel like going into my theater room and wish I had left it as it was or hired someone else.

The agents mounted my TV, but didn’t double-check to make sure how high/low I wanted it. I was in my home office working (and trying to keep the dogs quiet). The tv is too high up and my neck hurts when I watch tv. I can only move the couch so far back.