Customer Ratings & Reviews

See attached pictures. The TV Mount installed was too close to the outlet, rendering it impossible to adjust the TV for correct centering on the wall. Used for a 40 inch TV (which met the specs on the mount purchased at Best Buy, see order details). **Rather than drill new holes into my wall, I was forced to buy a larger 43 inch TV for $218.

They sent out a third party (not geek squad) who knew nothing about tv mounting. They were garage door repair people. They made holes in the walls in various different places and then later discovered a firewall before checking it and then covering holes with blue tape. My wall looks horrible with wires exposed everywhere and holes covered with blue tape. Never again Best Buy

I purchased premium installation service with tv purchase. The installers did not hide all the wires from the tv to the devices. They just left the wires hanging. My understanding of the premium installation is that all wires (except for power cord) are to be hidden. When my wife asked the installers about hiding the wires the remarked that is a service that we could pay for. What did I pay 199 dollars for?

My Service was not completed. Only TV's and one mounting was delivered. I am being charged for drilling into my chimney and it was not necessary as the contracted installer was able to set up the TV mounting WITHOUT drilling. See pictures below. I want that service taken off our bill immediately and my husband's card with money returned for drilling into a chimney.

Terrible job on installation now they won’t return call back

I told the installers to only leave about 4 inches above mantle to bottom of tv. They mounted tv about 8 inches above mantle, wall plates on fireplace stick out like a sore thumb. They never communicated to me that this is what they were doing. Once it was up they said it was the only way because of grout line. Not true there were other options. To top it off Pete kept saying it is what it is. UNSAT. I should’ve done it myself, way cheaper. They are not professional installers. BEWARE!!!!!

TV out of balance all the time, a tech came to check on it and the wall mount was never balanced properly

I was happy with the installation process and that it was free with TotalTech, but the agent brought a different mount than the one the TV already came with and wouldn't mount it until I purchased the other mount. I talked to our maintenance team and they will be remounting the TV with the correct mount in the next few days.

I bought my tv a month ago. I haven’t been able to watch it. It hasn’t worked since it was connected. The wire connection is messy. Tv remote doesn’t work. Tv doesn’t work receiver doesn’t work.

Multiple calls to schedule and many mishaps with doing so by the installer. They left a mess after install (see photo) and also damaged our fireplace mantle. (See photos)

Third Party vendor of Geek Squad messed my wall during mounting my TV. There are multiple nail pops and cracks in the wall now due to over drilling using extreme force.

Nice guys but disappointing service. Shortly after tv mounted, I went to adjust and rt side wasn't even slotted in the mount because it wasn't measured right. I took 1 hour re-measuring and fixed it myself. I'm hoping to reconcile this situation in a timely manner. Other then that, the TV works great.

Didn’t mount tv correctly. Looking at a level it isn’t even close to mounted correctly. Can’t believe I spent $2k on a tv and because I was in a meeting at the time they just threw it up there. I commented it looked off and they said it was fine. Didn’t have time to get me level out

I’m not happy because the technician could have used shorter screws to mount the TV the screws are through to my kitchen wall.

My mount is already falling off the wall and geek squad has not returned my emails. Not only that but my installer demanded additional cash to complete the job that day. Would never use their installing service again what a joke.

First time using This service to mount my tv and my last . They mounted it and it looks good now I need to figure out how to hook back up my stuff when it’s on the wall . 250 bucks I recommend people use a different service . If mine wasn’t 85inch i would have done myself

Salesman said my DVD and video recorder would work. The installer said no it would not work and did not try. I said can I run to the store to get a new CD player he said no. Left wires hanging down the while and my outlet full of chords left it a mess

Terrible total tech protection . The geek squad don’t care about doing their job properly . They are careless and break the t.vs as they install them . The whole reason I got this protection was because I have back problems and can’t mount it. Well they ended up breaking g it anyways . I don’t recommend it nor would I buy it again .

The television was technically mounted, but in a way that is specifically advised against in the product manual. I have contacted Best Buy twice since install asking for assistance, but have yet to see any movement. Really hoping it does not fall off of the wall by the time they get around to fixing it.

The installers mounted the TV through the wall and into the next room. Best buy used a third party installation company who then subcontracted the work out without informing me. Neither best buy nor the third party has been sufficient in remedying the problem and damage.