Customer Ratings & Reviews

Just a half-awake lazy guy who pretended not to understand when I asked about hiding the wires, which is the obvious expectation and was the reason for ordering the service. Straightforward drywall. Made zero attempt to hire wires. First day on the job and/or just completely burned out and does not care.

Geek Squad installation was a nightmare. The technician was not professional, didn't know what he was doing, and sloppy. I will never used Geek Squad again. Don't believe me look at the pictures below. In addition, the tv box was damaged. This is the version of a completed job.

I had them install a tv at my office they took paint off the wall, broke the HDMI cable said cable was to short but it was broken into the TV. Was able to get out but now i have to have expense to get the HDMI cable replaced.

The service sucked! The wall mount fell off the wall and made the TV drop to the ground. I was expecting better service from the geek squad. I hired professionals and I expected professional service. Very disappointed.........

Techs installed TV on family room wall. They drilled holes that went into the bathroom wall and damaged the tile. A bolt is protruding into the shower along with another hole. I await a call to determine how repairs are going to be made.

Was happy with all mounts but one. They confirmed mounting with an 11 year old, called them about it and said I needed another tv mount to make it work. Told me to setup a rehang. Called geek squad, sat on hold for over an hr and then was told they would talk with manager. I took it into my own hands and dismounted tv and mount and moved it up 6 inches to coved tv outlets that where showing

We’ve had nothing but issues with the Tv Mounting that was done. The TV constantly leans and becomes crooked and customer service won’t do anything to fix it. Extremely disappointed considering we paid $200 for the service alone. On top of an already expensive 70” TV

Horrible service..Scratches on my wall, one screw is halfway in and my tv tilts daily on its own…I would NEVER recommend geek squad to do any work. Have to keep the mount out so it won’t tilt and scared to move to take further photos of scratches or

I called and chatted multiple time to ensure I had everything I needed to ensure the cables would be hidden. The installer was outsourced and he did not have kit to hide my cables.

Did not mount the TV where I asked them to twice. Told me not to worry about it. Now it is not architecturally centered on the wall

Miss hung TV causing it to almost fall on my wife. They also took user manuals and left me with no kind of instructions on how to set up my new tv

They put my mount upside down & I hope they don’t expect me to pay for them to come back out and fix it

The fight the tv up but they didn’t put a spacer like I had to the previous tv. Now I have my Ethernet cable pressed up in the wall and I’m worried it’s going to damage the cable. I need to be contacted to get this issue resolved.

agent that came to install my tv break my 78 inch Samsung Curve was screen was broken why move it to the front room. Best Buy refused to do something about it. I am getting a lawsuit. Best Buy I am not happy with you guys broken my and taking no responsibility.

My TVs were mounted by a 3rd party and the wires were not concealed at all. It looks so unprofessional. I have an in home consultation with GeekSquad to see if this can be corrected. There’s an extension cord wedge behind my tv on the fireplace, which really looks bad!!! All TVs look like this!

I choose the premium installation and supposed to have all wires/cables hided but this didn’t happen! All cable are visible! Also, I mentioned to install above the fireplace and there was any difference to the wall, it means I paid $99.00 for NOTHING! None special installation! So disappointed and I’ve spent $299.00 when I could spent only $129.00!

The full motion mount. He put the wrong mount on the wall, left the motion mount on the floor and it’s still here.

Horrible service they drilled into a wire in the stud causing a short in my interior lighting. Had to pay a competent company to fix all the damage.

Horrible. Geek squad Representatives told me the place that I chose to put the TV was ugly. I felt offended and contemplated returning the TV for horrible service.

The guys who showed up said the tv was too big and too high to install. I was then told they didnt want to get on a ladder because they were afraid of getting hurt.