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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38670 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 38,670 reviews
  • Rated 1 out of 5 stars

    Terrible Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave us the impression they could hide wires in wall and this is what I got I'm so unimpressed!! They left pencil marks on my wall where you can see them the box is visible below the TV and the TV is not centered?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They put a hole in my wall, and I believe they were not going to tell me about it until I pulled the TV away from the wall and saw it. He said he fixed it with putty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bedroom tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst bracket bought from contractor. They were supposed to center it on wall, picture will show they didn’t. They were suppose to connect components again it isn’t. They mounted the bracket 2 feet low. Most unprofessional job

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple TV not powering on due to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to power on Apple TV because the cord was too short to place on console where it initially was located. Requested to buy a longer HDMI cable buy Joey made the decision that the connection he had rigged would work and it doesn’t

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worst mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No stars here, had to pick 1. This is the worst mounting I have ever seen, nothing premium about it. I could have done this myself. I think a refund for this service is in order. $199.00 is that a joke?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor job by the geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor service. Put control box on with tape. When I ask if that would hold . I was told yes it holds up to 250 lbs. well control box fell off 45 mins after they left.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ernie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job but the thing I had to clean all the dust after all

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate you taking the time to provide that feedback on your recent mounting service. We never intend to leave a mess behind, and can understand how you felt when you saw that dust. We’re sorry apologize for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.

  • Rated 1 out of 5 stars

    Charged but did not install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charged fee of $129 for mounting. Did not mount new one used my old mounting. Tried 4 times unsuccessfully to get charge removed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Requesting professional mounting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with tv mounting. Placement was not where I asked, not centered on wall. The soundbar was left hanging crooked and not centered and flush with tv. Trash was left on floor and I had to clean myself.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quality of install varies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers needed to install 2 TVs, one looks fine, the other had 9 holes in the wall, after 1.5 hours with only 2 screws holding onto anything. Another contracted installer installed it correctly in about 15 minutes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They messed up my wall. The person was not ready to perform the job. Everything is uneven and now they need to patch my wall.I spent 3k and now I have to wait 2 weeks to someone come and fix this mess.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tv was installed crooked and not on center of the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did not mount this tv on the middle of the wall as I instructed. I have two windows and wanted it in the middle. Furthermore, it is not level with the floor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was installed in the bedroom above the closet so if your not laying in the bed directly in front of the tv you can’t watch it. If your sitting on the sofa you can’t watch the tv.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucky geek squat service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my TV installed I had to do everything by myself it is so pointless to pay for geek squad if the people or the employees they are going to show up don’t do anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Wiring job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a very difficult time getting TV & Sound Bar mounted. I had first guy install TV but didn’t place wires behind walls. I had to get a second rep come and correct the issue.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Property Damage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damaged wall. Bolt is sideways in wall. Concerned TV and mount will fall off wall

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    UNEVEN MOUNT JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asked tech to mount at least 3" below AC vent and be sure mount high enough to cover the niche in wall. The upperleft cornerof TV hangs low. Gap shows. See photos

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    N/A

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish TV was up a little higher, I would wish to get the height adjusted just a bit since I paid so much for this job

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed the power outlet crooked. I will have to pay to get it repaired.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Never again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage never showed up and looked at my TV to say there was a problem

    No, I would not recommend this to a friend
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