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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 38,670 reviews
  • Rated 1 out of 5 stars

    No work preformed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They would not mount my tv because it was to difficult I can’t believe I paid for this and they lazy fools don’t do anything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv without washers and a screw was not fully screwed in. They put a sound bar mount that should have been on the tv on the wall. And it wasn’t even centered. Bad service.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    They dropped my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys dropped my TV, and I spent $8,000 on it. Did not even apologize

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shoddy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did not pull the wires thru the wall Did not install the sound bar I believe the TV is crooked on the mount I am not pleased

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents drilled 4 hold thru the wall I am still waiting for results from the claim

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cracked Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was good and friendly! I am now worried because the wall around the fixture started to crack. Ill have to get it checked and fixed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv never was mounted was supposed to be mounted March 7th it’s now may 27th tv currently sitting on dresser waiting to be mounted.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theres big chunk of plaster that came off my wall when they installed cord cover. Someone needs to be responsible for this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very unprofessional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unprofessional job. I ended up finishing the install myself.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is crooked and higher than I wanted. Geek Squad has been impossible to get ahold of.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Paid $250 + $100 (over the fireplace) for this!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Multiple holes drilled (12) but only 4 were used, then coved them up with the TV and left!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fixed a simple adjustment for 200 and some dollars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t have to do much. Adjust what was already hung and this guy didn’t hide the cables like the last guy from geek squad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased tv wanted professionally mounted when he arrived didn’t have the plastic pieces need to mount tv properly mounted with tv offset not flush tv slanted

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left job unfinished and tricked me into giving him 5-star review on satisfaction survey

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Messed everything up. Need refund.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible set up. Wires everywhere. Did it completely wrong. Third party tech showed up and messed up everything. Could have done it better myself.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Horrible installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company they used to install my television actually installed my tv crooked on the wall. How can this be fixed now?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not mount my tv. Cause damage instead and walk off saying in there report that I canceled

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad reported 2 screws missing and left

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is not completed and the TV still is lying in my living room

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know what happened but I juat noticed my TV is damaged on the bottom.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    David and Andreas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David and Andreas were excellent technicians and installers. Neat and left the house clean. They explained what they were doing and made suggestions about switching to a sound bar instead of using our existing speaker system Andreas helped me with the remote control. I would highly recommend both men for being knowledgeable and helpful throughout the installation.

    I would recommend this to a friend
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