Customer Ratings & Reviews

The Geek Squad employees that came to my home to service my computer were very efficient and professional. All my problems were taken care of and the virus was gone. Thank you!

Although it balance clear thst my in home service request would not help solve my problem, GeekSquad made sure i had all the information needed to understand why. They furnished me with detailed explanation from one of their agents. I followed their instructions and after a vicious and threatening email hack all is back to normal! Thanks from this senior citizen for all u did!

The agent came to my home and got my wife's five-year-old Dell computer working like new. He performed virus removal and operating system repair. Very pleased.

My mother in law’s computer went blank so we call BB to send somone out. He was able to recover most of what she had lost and discussec possibly replacing it due to its age. It was running bery slow. We used his suggestion to order a mid priced unit since she just does the internet thing. They came back out and transferred all her files to the new computer. The CSR was professional, polite and explained everything. She was very happy.

Removed virus. nothing more to report - young man came reviewed the problem, removed the virus. Now, leave the heck alone, please. you are annoying

The Geek Squad installed my new computer in December and I am very happy and pleased with the professionalism and knowledge of the installer. I’m thrilled with how fast my new computer as well.

Geek Squad rep. well qualified and efficient with all requests.

The Geek Squad Tech did everything I asked of him and more. He helped clean up my Dell desktop PC getting rid of potential virus sources, fixed a speaker wire loose connection and restored audio sound, gave me purchase information on an adaptor for mouse connection to our newly purchased Best Buy Apple-MacBook Pro 16" Laptop Display, Model #MVVJ2LL/A. Furthermore, I was given advice on the correct DVD/VCR combination device to hook up with a 42" Panasonic Plasma HDTV, especially the use of DVD and VCR video/audio cables for HDTV best picture and sound quality. I valued his comments and now have many new high tech and older vintage electronic devices installed and satisfactorily operation. I am now happily playing many old VHS tapes, old cassette tapes, music CDs, and movie DVD videos along with enjoying movie playbacks on my Sony ultra-HD Blu-ray DVD player as well as the HDMI video/audio performance of my wall-mounted Sony Bravia 4K OLED Model XBR-77A9G Television and Best Buy Surround Sound System installation. I plan to request the Best Buy Geek Squad Tech back in the near future to set up my logitech programing for single remote controller of all devices in my entertainment room.

I wouldn't know what to do without the Geeeek Squad - both remotely and in person....they are so patient and knowledgeable and I appreciate them so much!!

Jason is a keeper. He knows his business, and is professional and is kind and patient. I will not hesitate to ask him back if a new issue comes along. Thank you Jason.

The agent checked my computer for viruses. My computer had been hacked and the agent fixed the problem.

RJ is an excellent technition i had a serious problem with a hacker that took over my computer...and created many problems...RJ put my computer into good working condition again....he is amazing....

Fantastic service, Tech was fabulous in every way. He was friendly, efficient and thorough in diagnosing the issue and fixing it. Only issue, the online ordering system is not the most intuitive.

The Geek squad did an awesome job of repairing my computer. I highly recommend them, very professional and knowledgeable.

Made me very happy by reviewing and cleaning my laptop in a very short time ,

Devon was PERFECT! He is incredibly skilled, informative, and most important...he made it all easy for me to get what I needed. He called ahead of time to give me an update that he would be here soon .He was on time! He was patient with me , who is someone who is at a beginners level. I hope that in the future, you would put Devon at the top of my list of requests for assistance! Thank you!

I thought I had a virus in both my desktop and my laptop so I requested home service. Mike was assigned to check it out. He kept me informed of his pending arrival. Once here, he went right to work. Fortunately, there were no viruses. Only fake ones. He took care of those, removed software I did not need and cleared out my temp files. Great service. Let me know what he was doing as he did it. He took care of both the laptop and the desktop. If I need service again, I will be asking for Mike.

The argent WAS VERY KOWLEGABLE AND RESOLVED ALL MY ISSUES. THE ISSUES SHOULD HAVE BEEN REOLVED ON THE PREVIUOS VISIT BY SOMEONE ELSE BUT WERE NOT. the AGENT WAS PROFESSIONAL CLEAN AND WORE MALS AND SHOE COVERS.HE WA VERY CONFIDENT

My computer is on it's last legs. He did his best to repair some problems. Will need to buy a new computer in the future

Desktop - camera Geek Squad Mr. Paul is excellent at it his level of expertise. Mr. Paul is always professional, respectful and alowes me to test the product to assure everything is properly installed and/or working completing services in a timely manner. I will give Mr. Paul the higest rating possible. Thank you.