Customer Ratings & Reviews

The tech knew exactly how to fix my messed up email on my computer and iPhone. He also checked computer for bugs, etc. He was very knowledgeable, fast and efficient. Also treated us very kindly and respectfully.

. My elderly mom was nearly hacked on her computer so we called for Geek squad to come out do a diagnostic on the computer. Brandon D came and completed a diagnostic test gir viruses and cleaned up other things that were giving her issues. He was EXCELLENT!! He was very patient and he even showed me how to do a few things that I was not aware of. His compassion, and understanding along with his computer expertise made the experience so much stress free! I highly recommended Brandon. Thank you so much you were a wonderful!

Excellent service in removing virus. Technician was knowledgeable, friendly and on time.

Technicians who came to our house were competent and able to assure us satisfactorily that all our computers were virus free by end of visit.

Bryan did an excellent job cleaning the desk top and laptop. Got rid of all pop-ups and viruses.

Agent removed the unwanted hardware and checked out the computer.

Excellent service. He was thorough and explained everthing to us.

They worked on my computer removing virus and repaired everything. I am very happy and they were friendly and professional. God bless.

Clean up and install Windows 11 on computer. Removed all viruses. Performed a back up.

Great service and the guy that fixed my apple desktop computer was very knowledgable friendly and really knew his job. I would absolutely recommend his work.

The technician was amazing. She quickly got to the root of the problem and successfully repaired it. I had spent hours with remote service from 3 different entities including the software designer and maker of the computer without any success.

I took my computer in two times and still had problems with it. Andrew with Geek Squad came out after over 2 WEEKS and he helped me. He added note pad in order that I could type up lessons and not lose them like I did with Word. I know that my computer is old but at this stage I do not want to purchase a new computer as I do not use the computer all that much. I do appreciate all that the Geek Squad did for me. All in all I felt like I was out a lot of expense for my computer to still have the problems. I am making it with it OK

These guys Rock! Could not do my work nor my job without their timely, professional, and thorough help. My job was in jeopardy; however, these fine professionals did an excellent job in time for me to meet my deadlines. They removed three viruses from my computer! Can never Thank You enough!

Excellent service! Colt & Chad. Colt excised the bad stuff and Chad assisted.

The agent helped correct some issues with my virus connection and check the system to be sure all my programs were operating at peak performance.

The tech arrived right on time. Found the evidemce somene had been in my computer. Cleaned the whole sysstem.It's getting hard to trust people any more, but if you need help you can trust Best Buy. C Cramer

Very polite and did a fine job. Answered asap when I called him after he left with a question.

The young men were informative, polite, courteous, and very knowledgeable. Very helpful in explaining the operation.

Agent reviewed issues we had with one of our computers. He communicated in advance to insure we were kept informed. When he arrived he followed strict procedures to insure safe contact conditions. He was extremely professional and kept us informed about all procedures and analysis. He was both thorough and dedicated to solving our issue. We could not be more pleased with all aspects of the service visit. We have recommended him to others and plan to specifically request him the next time we need to use the geek squad.

Justin did an excellent job of getting my computer up and running again. He answered all my questions and gave me advice about updating my equipment. MUCH APPRECIATED!