Customer Ratings & Reviews

the geeks are great but getting to them is arduous and frustrating. i don’t know why it is so hard to schedule an in-home appointment. the agent actually tries to encourage an online or in store appointment despite the fact that my history and requests are all for in home. and i even have a service contract with Best buy. it has gotten so annoying that i will be looking elsewhere for technical support. bye bye Best Buy. get your act together.

Desktop - camera Geek Squad Mr. Paul is excellent at it his level of expertise. Mr. Paul is always professional, respectful and alowes me to test the product to assure everything is properly installed and/or working completing services in a timely manner. I will give Mr. Paul the higest rating possible. Thank you.

The Geek who worked with me to fix my computer was absolutely great. He was patient and knowledgeable. Thank you.

Agent reviewed issues we had with one of our computers. He communicated in advance to insure we were kept informed. When he arrived he followed strict procedures to insure safe contact conditions. He was extremely professional and kept us informed about all procedures and analysis. He was both thorough and dedicated to solving our issue. We could not be more pleased with all aspects of the service visit. We have recommended him to others and plan to specifically request him the next time we need to use the geek squad.

So easy to set up my appointment. Agent was on time, courteous & answered my barrage of questions. Such ease to have all done so efficiently.

Jason is a keeper. He knows his business, and is professional and is kind and patient. I will not hesitate to ask him back if a new issue comes along. Thank you Jason.

These guys Rock! Could not do my work nor my job without their timely, professional, and thorough help. My job was in jeopardy; however, these fine professionals did an excellent job in time for me to meet my deadlines. They removed three viruses from my computer! Can never Thank You enough!

Anti virus removal system. Melvin, from the geek Squad put the anti virus removal system on my laptop which was infected with a virus. He did a great job!

The tech support was wonderful. They took care of my phone and tablet. The tech that cleaned my computer went beyond his duties.

Jeremy not only installed windows but installed World of Warcraft and made sure my add ons file was added to the right place. He started all the updates and really took the time to make sure everything was running smoothly. He even went into the game and made sure we weren’t seeing the pause in the game. I will continue to monitor it and see if everything works well over the weekend. He did advise that if this didn’t fix it, we might have to send the tower into ibuypower for them to run their own tests.

Geek Squad removed viruses and repaired operating system.

Your Agent restored my compromised email account and problems with my passwords. The agent got all my connected equipment working perfectly and also answered a lot of questions that I had problems with. He arrived on time and was very professional. He cleared up a lot of confusing issues using clear issues without using a lot of technical jargon. That made a lot sense to a person like myself being a senior citizen for quite a few years. Thank you for the geek squad crew!

The technician was amazing. She quickly got to the root of the problem and successfully repaired it. I had spent hours with remote service from 3 different entities including the software designer and maker of the computer without any success.

Technicians who came to our house were competent and able to assure us satisfactorily that all our computers were virus free by end of visit.

AWESOME SERVICE….GREAT TECH, KNOWLEDGEABLE, FRIENDLY & EFFICIENT..!!

timely and professional. solved the problem efficiently

They worked on my computer removing virus and repaired everything. I am very happy and they were friendly and professional. God bless.

Easy Professional Knowledgeable Pleasant Timely Polite

The agent was very attentive, very knowledgeable and fixed all issues.

Tech gentleman Galo was fabulous and really knew what he was doing.