Customer Ratings & Reviews

So easy to set up my appointment. Agent was on time, courteous & answered my barrage of questions. Such ease to have all done so efficiently.

Jeremy not only installed windows but installed World of Warcraft and made sure my add ons file was added to the right place. He started all the updates and really took the time to make sure everything was running smoothly. He even went into the game and made sure we weren’t seeing the pause in the game. I will continue to monitor it and see if everything works well over the weekend. He did advise that if this didn’t fix it, we might have to send the tower into ibuypower for them to run their own tests.

timely and professional. solved the problem efficiently

Your Agent restored my compromised email account and problems with my passwords. The agent got all my connected equipment working perfectly and also answered a lot of questions that I had problems with. He arrived on time and was very professional. He cleared up a lot of confusing issues using clear issues without using a lot of technical jargon. That made a lot sense to a person like myself being a senior citizen for quite a few years. Thank you for the geek squad crew!

AWESOME SERVICE….GREAT TECH, KNOWLEDGEABLE, FRIENDLY & EFFICIENT..!!

Geek squad Brian Jackson Junior Fixed start desktop computer explained everything very well was such a gentleman very helpful

Very professional On time Explained everything clearly

Thanks to the young man that got the virus off my computer. Very professional and answered all my questions. Thank you

The agent was punctual, polite and friendly. He had been here before so we were familiar with him. He was professional and friendly. The virus has not returned to our PC equipment. Thank you so much.

Agents were straightforward. Easy to understand, and instead of upselling me they didnt charge me for a service that I didnt need. That means honest and forthright, attributes which often get lost in the business world.

Great communication, good work, I'm happy. My computer runs better too.

Steve was prompt, quick & knowledgeable. He set up new laptop & connected it to all the peripherals & made sure it communicated with TV, printer, network, etc. Told us to call/text him if any issues came up after he left or in the future. Glad we have TotalTech & that they have Steve.

Jason Finnimore was my tech and he was excellent! He got all the nasty viruses off my computer, suggested ways to keep them off and made me feel very comfortable that he had done a superb job! Thank you so much for sending him!!!

The agents went through my computer and removed anything that I was concerned about

Technician was knowledgable, patient and efficient

Carlos got in touch with me before the appointment to go over the issues. He arrived on time, was very polite and we worked through the problems (that, unfortunately, had been caused by Geek Squad's remote techs) collaboratively. Because of him and the other techs at the East Hanover store, who also worked on my PC, I might renew the Total Tech plan. However, I will not allow Geek Squad's remote techs to access my PC. They do not know what they are doing.

Mike from geek squad is excellent geek squad representative. Very knowledgeable person, outstanding trouble shooting. Best buys needs to employ more people like him & the geek squad would be number one. Date of home service was 10/15/2020. Thank you for solving the issue with the printer on the network- printer was printing extremely slow & now it is printed without any issues. You restored my faith in Best Buy’s geek squad being able to provide outstanding service.

Alex restored my internet connection to my computer and printer. He is excellent and always solves the problems that come up with my computer and connections.

Teddy and his crew were excellent representatives of the "Geek Squad".

Uriah performed a number of services for me; I had a long list that I needed help with. He removed spyware, found 5 infections, and got my laptop and desktop emails in sync with each other. Set up auto-fill for email addresses on the laptop. Connected printer to laptop.