Customer Ratings & Reviews

My technicians were terrific - knowledgeable, efficient and respectful. Unfortunately, the issues couldn't be fixed at home, so I had to take my equipment into the store for resolution. Had another visit, which was also excellent - but still didn't resolve my issues, due to the wrong replacement product the store told me I needed. So I have yet another appointment - in two weeks. Sigh.

Uriah performed a number of services for me; I had a long list that I needed help with. He removed spyware, found 5 infections, and got my laptop and desktop emails in sync with each other. Set up auto-fill for email addresses on the laptop. Connected printer to laptop.

Drew cleaned up my computer and came back a 2nd time because I was still having issues. He was very patient both times and answered all my questions knowledgably, I only gave a 4 star rating because it is my habit. I am a firm believer that there is always room for improvement, even if you can't put a finger on any particular thing. I still have some issues but because of Drew's shared knowledge, I understand how to deal with them myself and that sometimes my issues are just a matter of my system updating. All in all, a very good experience with Drew.

Great communication, good work, I'm happy. My computer runs better too.

Alex was very professional and got the job done. He also answered all of my questions and explained everything to me. Alex is super knowledgeable and helpful! Kudos to him! L i

Since I had to wait a week for the Geek Squad service call I had to find an alternative repair service. When the Geek Squad technician did arrive he did a very through job making sure everything was working. So i had to pay twice. First for Geek Squad membership and second to the alternative repair service I had to call.

Agents were straightforward. Easy to understand, and instead of upselling me they didnt charge me for a service that I didnt need. That means honest and forthright, attributes which often get lost in the business world.

The geek guy was extremely helpful and explained everything thoroughly.

Excellent technician, friendly, knowledgeable, answered all of my questions. Above all he was patient with me as I am not a computer “geek”. He advised me to update my Outlook program which I did at Best Buy.

Geek squad Brian Jackson Junior Fixed start desktop computer explained everything very well was such a gentleman very helpful

This agent worked on my computer and printer. I did not make any purchases. Must be a mistake. But will say that Gregg the agent who worked on my computer/printer is outstanding. Totally knowledgeable on his work. So pleasant and so easy to work with. I would highly recommend him to anyone with computer issues. What a great person. JUDI BETTIGA

Tyler walked my daughter through the process of repairing her laptop. He seemed to be listening as she described the problem which he offered solutions to. It is important to this father that when his daughter described the problem, Tyler was listening respectfully. I greatly appreciated his manner and, of course, that it was successful.

Simone was a professional tech, good job. She went thru mu computer next to me showing me everything she was doing

The gentleman who repaired my computer was thorough, extremely knowledgeable, and very courteous, he talked me through the steps of what he was doing and I even learned a thing or two, I hope I have the pleasure of seeing him again for my other computer repairs

Justin came to my house to help with my laptop. Very knowledgeable & patient & fixed things that were never fixed when talking to Geek squad over the phone very many times. Would have him do work for me again. The Geek squad call center is not very helpful at all & they need to improve on that or will drop the plan.

Alex restored my internet connection to my computer and printer. He is excellent and always solves the problems that come up with my computer and connections.

Joe Skiff cleared a virus from my computer and left me with "Mac Keeboard short cuts"

Very professional On time Explained everything clearly

Chris Turner was very knowledgeable and helpful. Not only did he remove the virus, he made recommendations to protect us from future problems. Excellent!

The Geek Squad technician arrived as scheduled, fixed the problem with defective driver installation, restored my PC to proper working order, and alerted me to a failing hard drive issue, since replaced by me. So…. Prompt, efficient, and courteous; what’s not to like. I have no regrets that I signed up with the Geek Squad to service my PCs.