Customer Ratings & Reviews

I am completely satisfied with the services provided. The provider was knowledgeable and able to diagnose, develop and implement a repair plan that restored my device to its former state. The provider explained the relevant technical issues that will be of great help in the future.

Clean up and install Windows 11 on computer. Removed all viruses. Performed a back up.

The techs were very professional as they worked on my computers. They answered questions and were very patient.

Had to replace my computer much nicer and smaller.

outstanding service to from the person who showed up at my house. Fixed my issue in 10 minutes. After being with the online staff for 3 hours and not fixing my problem when they said they did.

I have had agent Daniel in my home many times for different devices and issues. I have Always been very happy with the results. He is very knowledgable, kind and patient and follows Covid protocol to a tee! He's the BEST at what he does and I hope Best Buy Geek Squad values him as much as I do.

The agent came out to my house and was very efficient and friendly.He completed all tasks very quickly

Agent removed the unwanted hardware and checked out the computer.

Excellent service. He was thorough and explained everthing to us.

My computer quit working during Finals Week, and I needed it to complete my online class. Vance came over that day and got my computer running enough I could finish my class. A real lifesaver!

I am a satisfied customer knowing that I can rely on a professional computer and technical person who has knowledge to assist me with all my computer devices. Very happy to have signed up for this service.

The agent checked both of our lap tops for virus etc. He also adjusted the to run faster. In addition he answered some questions for us. Very pleased with the service and that it is part of our Geek Squad service at no additional charge.

Geek squad Brian Jackson Junior Fixed start desktop computer explained everything very well was such a gentleman very helpful

Excellent service! Colt & Chad. Colt excised the bad stuff and Chad assisted.

Alex restored my internet connection to my computer and printer. He is excellent and always solves the problems that come up with my computer and connections.

The agent was SO HELPFUL!! He helped me find all the features of my new computer AND cleaned up my old one so that I can now use it too. I am so very glad that I bought the "GEEK SQUAD" CONTRACT!!!

Our older desk top computer was working poorly and our living room TV had never been optimally set up. Megan and Cam stopped by. Megan really knew her stuff and had everything working like new when they left. I can't THANK her enough.

The Geek Squad tech, Charles, was really great. He came on time and fixed my printer problem and let me know what I needed to do to keep it from occurring again. He answered my questions in a professional manner. He can come back and help me any time.

It wasn't exactly easy, but Ted installed the fire stick into the back of my wall mounted TV and got Direct TV Streaming on it. He did a great job! He also checked out my wireless printer that would only put the documents into "pending" status, and not print them. He informed me that my residence's free wifi probably had a fire wall, preventing wireless printing and advised me to buy and connect a direct access cable to the computer. He then made an appointment to return the next day and check out the new configuration after I connected it. He returned and removed all of the extra sources for printers that did not apply to my machine. Perfect!

Agent was efficient and explained items, their functions, and how to adjust as needed