Customer Ratings & Reviews

The agent, Chris Hopper, made some adjustments and corrections and corrected the problem. He was very knowledgeable, efficient, and took time to explain why the computer had not been working effectively. I was very pleased with Chris Hopper's service.

What I needed was a hook-up allowing my purchase of a computer (a replacement of a years old one of my deceased wife)...something I just couldn't do. The person who came did a wonderful (easy for him) job for me. I know it wasn't a challenge to what he would do...but it was something I couldn't do..

The agent check my computer for the message I received. I couldn't use my computer. He couldn't find anything wrong. He check the computer for virus and remove what he found. Don't know what he did but I'm grateful that I can now open files that I couldn't

Geek Squad Mauricio is one of the most knowledgeable and efficient technician we have had the good luck to be sent to us.

Teddy and his crew were excellent representatives of the "Geek Squad".

The techs were very professional as they worked on my computers. They answered questions and were very patient.

The agents came into my home and resolved my connectivity issues within 30 minutes. They were so professional, knowledgeable and courteous. This is one of the main reasons I have a Geek Squad membership. Personal help desk!

The agent came out to my house and was very efficient and friendly.He completed all tasks very quickly

Marco (tech) did an excellent service on our computer .He removed the virus and explained what he was doing so that we could understand it.would we use the Geek Squad agaib ?? Yes we would.

Montgomery was very knowledgeable and friendly. He answered all of our questions, and resolved all of the issues that we were having with our computers.

outstanding service to from the person who showed up at my house. Fixed my issue in 10 minutes. After being with the online staff for 3 hours and not fixing my problem when they said they did.

I am completely satisfied with the services provided. The provider was knowledgeable and able to diagnose, develop and implement a repair plan that restored my device to its former state. The provider explained the relevant technical issues that will be of great help in the future.

The technician was very polite, fast and efficient .

Ron was fantastic. He was knowledgeable, efficient, very understanding and kind to my disabled family member.

Geek squad did a great job. Was very professional and courteous.

I have had agent Daniel in my home many times for different devices and issues. I have Always been very happy with the results. He is very knowledgable, kind and patient and follows Covid protocol to a tee! He's the BEST at what he does and I hope Best Buy Geek Squad values him as much as I do.

Agent was efficient and explained items, their functions, and how to adjust as needed

My computer quit working during Finals Week, and I needed it to complete my online class. Vance came over that day and got my computer running enough I could finish my class. A real lifesaver!

Professional, friendly, fixed my problem. The young man who came was so nice!!! I will call again if I have an issue.

I am a satisfied customer knowing that I can rely on a professional computer and technical person who has knowledge to assist me with all my computer devices. Very happy to have signed up for this service.