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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3277 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 3,277 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installed my security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and gave me advice on my Antenna system I couldn't figure out. Me and my brother installed it with his advice and now I have more channels.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Security Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Security camera is very nice and exceeds my expectation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the solar panels HAD worked with the Arlo cameras that we had purchased and now have, this would have been a great purchase. The technician took the solar panels back (for full refund) but advised us to buy rechargeable C123A batteries for the Arlo cameras (which we did, and which now makes the security cameras work).

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Camera and TV Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent completed job in a timely fashion television wall mount was excellent and he removed all debris upon completion.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mounted cameras in time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted the cameras, installation is well done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad always does a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent knew exactly what he was doing. He did a great job and got it done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake did a great job with my installation of 2 Nest cameras. He was also careful to hide the cords and didn't bat an eye when we tested a few locations before permanently mounting the cameras. I really appreciate people that want to be there, doing their job. Completely professional and I wouldn't hesitate to have them do another installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    e.g., Geek Squad connected two Gemini devices quic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the two Gemini air devices that were sent to me for my two TVs for streaming; i.e., Samsung QLED 4K 65" smart TV; Samsung 19" TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best agent I’ve had yet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Alex was extremely helpful and polite! He was efficient and made sure everything was up and running correctly! Truly above and beyond!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SOLAR CAMERAS IN THE SHADE? STOLEN PARTS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left out screws, mounted solar panels in the shade, took cables to mount solar panels out of the boxes and kept them

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation love the cameras.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All was perfect on the installation Arlo Pro 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad install my Arlo Pro 2, 4 camera system with base station. The people were competent and professional. I showed them where to install location wise. System works great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad camera install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was friendly. The wires are a little sloppy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jay Oulcalt from Geek Squad set us up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had all our Ring security lights and doorbell installed

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has overall been a terrible experience. I do have the equipment installed now, however, the installation looks sloppy. I have wires connecting the camera & battery hanging loose. They should have mounted them right next to each other. I have an $800k home with loose wires hanging down on both front corners.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras on one of my installation s have cords dangling and are sitting crooked. I got TotalTech because my husband has an injury. Now hes going to have to get a ladder and fix it. I cancelled Totaltech and it doesnt give you the rest of the time you already paid for yourextended warranty. It just stops the day you cancel. I just didnt want to auto renew.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 6 Arlo cameras, 4 solar panels for the cameras, installation and we are at the $1,000.00 investment mark. It was installed in a manner where the security system does not function. Geeks should not install security camera systems without realizing the solar panel must have direct sunlight to charge

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. We would like to sincerely apologize for the poor experience. This is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    ARLO PRO 2 CAMERA & SOLAR PANEL NOT WORKING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YOUR SALES STAFF RECOMMENDED THIS CAMERA AFTER THE RING WOULD NOT WORK. GEEK SQUAD INSTALLED IT. NEITHER THE CAMERA NOR THE SOLAR PANEL WORK. THE SOLAR PANEL RESULTED IN "0%" BATTERY AND CAMERA CAUSED SMARTPHONE TO GO OFF EVERY TIME A CAR DROVE BY HOUSE. I WASD WAITING FOR GEEKS TO COME OUT WHEN THE VIRUS CLOSED DOWN EVERYTHING.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for reaching out to us about this! I apologize that the installation didn't live up to our expecations. It's always frustrating when tech doesn't work the way we want it to. We are certainly living in unprecedented times and we appreciate your understanding. We'd be happy to come out now and take a look. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.

  • Rated 1 out of 5 stars

    Terrible installation service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service. The agent spliced the wires and only filed an insurance claim.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    When you need cameras installed. Try Greek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very kind and very knowledgeable about my entire installation needs. He did a wonderful job.

    I would recommend this to a friend
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