Questions & Answers

20 Questions & 134 Answers
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  • Question
    How much time of continuous operation does this machine work?   (11 Answers)

    By Al June 20, 2014.

    Closed to new Answers

    Answers
    • Best 
      Answer

      I used it non-stop for at least 20-25 minutes, continual feed as I was shredding stacks of old documents. Once it senses it is getting too hot it will shut-off automatically and a red signal light illuminates to let you know. Once the motor cools down sufficiently you can start reusing. I worked it hard for 3 straight days and have had it for 2 months with regular shredding intervals with no issues whatsoever.

      By DaveJ November 5, 2014.

    • Question
      what all does this shred?   (11 Answers)

      need to know if this shreds paper clips and staples

      By roz October 12, 2014.

      Closed to new Answers

      Answers
      • Best 
        Answer

        No paper clips or staples. Will shred credit cards though :)

        By MRobinson November 3, 2014.

      • Question
        Why can't you line the receptacle with a well-fitted plastic bag? It would make emptying so easy!   (11 Answers)

        By Anonymous January 29, 2015.

        Closed to new Answers

        Answers
        • Best 
          Answer

          There's nothing specifically addressing this issue in my manual, other than not to use a plastic bag. However, to speculate a little, I can think of 3 possible reasons, in order of likelihood: 1. Even with a "well-fitted" plastic bag, there is a great chance that the plastic may get sucked up into the cutting mechanism while operating, causing it to jam, and potentially damaging the unit; 2. The plastic, being in close approximation to the motor/grinding mechanism, may act as insulation, casuing the motor to prematurely overheat when in continuous operation; 3. The plastic might possibly create a static discharge that would effect the function of the unit (although this is less likely an issue for this unit since the product is not digital and, therefore, does not contain a microchip.) You may wish to contact the mfr. directly to get the answer. They can be contacted at: 877-467-289, or www.insigniaproducts.com Hope this helps.

          By Prodveyor April 9, 2015.

        • Question
          What to use to clean the shredder? No information on the instructions   (5 Answers)

          Can Performance Oil for shredder be used on Insigna 10 sheet Micro Cut Shredder?

          By Lo March 28, 2016.

          Answers
          • Best 
            Answer

            Once a month, drizzle vegetable oil or cooking oil (nothing petroleum based) on a few pieces of paper and feed them through the shredder. This maintenance will keep the shredder working in tip top shape.

            By InsigniaCustomerSupport April 2, 2016.

            • Brand Representative
        • Question
          Where can I find out the db loudness of this shredder ? Thanks. Sharon B.   (7 Answers)

          By Anonymous September 1, 2015.

          Answers
          • Best 
            Answer

            idk what db loudness means but the shredder is loud. Lol. I tried to use it while my students were in the room and it was not a good idea. It is a great shredder though. Quick and easy

            By roni September 13, 2015.

          • Question
            What is the noise level?   (11 Answers)

            By Elle July 23, 2015.

            Closed to new Answers

            Answers
            • Best 
              Answer

              it is definitely loud

              By grumpy July 31, 2015.

            • Question
              How does this shredder do with unopened junk mail, like credit card offers etc... If you just drop the full envelope unopened into it?   (5 Answers)

              By Jason May 27, 2016.

              Answers
              • Best 
                Answer

                The shredder won't cut it well! You still have to open the letter and feed each page in manually!...

                By Jonesrl22 July 29, 2016.

              • Question
                Can it shred credit cards?   (11 Answers)

                By Anonymous July 23, 2015.

                Closed to new Answers

                Answers
                • Best 
                  Answer

                  Yes. Have had no probem shredding credit cards or CDs..

                  By scrappingdiva August 19, 2015.

                • Question
                  HOW TO RESET IT   (5 Answers)

                  I used it once and i hace the red light overload on, and when the red light is on doesnt work, how i rset it

                  By MIGUEL March 16, 2016.

                  Answers
                  • Best 
                    Answer

                    You most likely shredded continuously until it overheated. That causes the red light to come on and the shredder stops until it cools down after about 50 minutes. This is normal. There's no reset. All you can do is wait. I've found that if I shred for let's say 10 minutes or so, take a short break, or do something else for a few minutes, the shredder will cool down enough to go back to shredding. Doing it this way, I've been able to shred for over three hours without overheating.

                    By MitchellK May 21, 2016.

                  • Question
                    I wanted to know what the decibel level is on this shredder. Thank you to all who replied.   (3 Answers)

                    Unfortunately, since users had widely disparate answers, I asked for a response from an individual from the company that makes the shredder, or from a Staples rep. They never gave an answer, so I finally gave up trying to get one. Last month, I bought a different brand online for which I was able to obtain any info I needed. Sorry, Staples.

                    By Sharon B. November 28, 2015.

                    Answers
                    • Best 
                      Answer

                      The decibel rating for this unit is <70 db, from 1 meter in front of the unit, while in use.

                      By InsigniaCustomerSupport November 28, 2015.

                      • Brand Representative

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