A:AnswerHi Matatx,
We appreciate your question about the automatic water level.
By default, the water level of each cycle is automatically determined. I have listed the water level of each cycle below.
NORMAL: Extra High
HEAVY DUTY: High
DEEP WASH: Extra High
BEDDING / WATERPROOF: High
QUICK WASH: Medium
DELICATES: Medium
RINSE + SPIN: High
SELF CLEAN: High
If the water level is not as high as necessary or lower than expected, use the water level selector to adjust the water level.
Leo
A:AnswerYou may have overfilled your washing machine and it could have become clogged at some point in the cycle, it happens when you wash sheets and things like that, remember if you do this, do not put too many sheets and large things and when you put sheets, place them well spread around the drum the washing machine to avoid jams, if this is what happened, the washing machine enters preventive mode to avoid major damage and stops its functions, until you check what happened and you restart it, you must be more careful when placing your clothes to be washed , but you don't have to worry about sending it to review, I hope the comment helps you, good luck.
A:AnswerDear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific question.
Attached is a link to our warranty page to learn more about the product's warranty coverage that comes with it.
https://www.samsung.com/us/support/service/warranty/WA40A3005AW/A4
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144513584
-Angelica
A:AnswerGreetings!
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.0 cu. ft. High-Efficiency Top Load Washer with ActiveWave™ Agitator and Soft-Close Lid - White.
The washing machine has a width of 27.0 inches and a depth of 29.3 inches. I have shared the user manual link below. Please access the link and turn to page 19 for the complete dimensions of the washer.
https://downloadcenter.samsung.com/content/UM/202101/20210125163747452/WA3000A_DC68-03850F-00_EN_CFR_MES_R_071220.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144407130
Leo
A:AnswerHi Vito.
Thank you for reaching out regarding your Samsung - 4.0 cu. ft. High-Efficiency Top Load Washer with ActiveWave™ Agitator and Soft-Close Lid if this washer needs to be grounded. Regarding your concern, yes, this appliance must be properly grounded. Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• Improper grounding may result in electric shock, fire, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly. Make sure the socket you use is grounded in accordance with local and national codes
I recommend you check your usermanual for further assistance. Please go to page 7.
https://downloadcenter.samsung.com/content/UM/202101/20210125163747452/WA3000A_DC68-03850F-00_EN_CFR_MES_R_071220.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144327954
^Camille
A:AnswerHi Andi,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared 2 links that will help understand and possible steps to resolve your concern with the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144300498
Leo
A:AnswerDear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
A:AnswerHi 303denver,
Thank you for reaching out and we hope you are in good health. We are saddened that your washing machine isn't working as intended. We understand that washers are essential in our day-to day chores.
Please click on the link below to resolve your concern with the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144246852
Leo
A:AnswerThanks so much for asking, bigR! You can definitely add/remove items after the wash cycle has begun. To do this, you'll need to press the "Start/Pause" button to pause the cycle and unlock the lid. However, it is also important to note that if you are using liquid detergent it will need to be placed in the detergent tray instead of directly on the clothes. ^Jecca
A:AnswerI'm so glad you asked, larae! Some settings can only be adjusted on certain cycles. To help with this, I'm providing this link (https://bit.ly/3Ejl114) to the user manual for this model. Page 56 has a detailed chart showing which settings can be adjusted on which cycles. ^Jecca
