Questions & Answers
Q: QuestionWill Best Buy total be offering a discount on nfl Sunday ticket like last year?
Asked by Jim.
- A:Answer Hi, Jim. Thanks for your question. There has not been a decision or announcement yet about this year's NFL Sunday ticket being available for members. Please keep a close eye on your account in the coming weeks! If you have any other questions, please don't hesitate to reach out to our team on social media. They can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Answered by Memberships Expert Team
Q: Questionis Apple Care covered by my Best Buy Total Care membership?
Asked by Anonymous.
- A:Answer Yes.
Answered by Angel
Q: QuestionDoes Total membership include geek mobile service?
Asked by NedH.
- A:Answer Hi Ned! Yes, it does! A My Best Buy Total membership includes 24/7/365 Geek Squad support for all your tech, no matter where you bought it. It covers standard services like setups, data transfers, and virus removal, plus discounts on hardware repairs.
Answered by Memberships Expert Team
Q: QuestionWho do I call about my Membership charges?
Asked by dispute.
- A:Answer The business.
Answered by JEWELD
Q: QuestionHow many devices can I cover with the Total package?
Asked by GaryD.
- A:Answer I was told as many as I own. We have 4 laptops and 3 PC's and I'll be testing that statement today with 1 of the laptops that Microsoft crashed with their weekly updates that are worthless and invasive.
Answered by PATI
Q: QuestionHow to cancel plan yearly
Asked by Anonymous.
- A:Answer Hello, Thank you for reaching out. We would be happy to help and learn why you want to cancel. You can cancel on your app, or Our team would be happy to assist you on the following platforms: Facebook @BestBuy, Instagram: @BestBuy, X: @BestBuySupport.
Answered by Memberships Expert Team
Q: QuestionDoes Best Buy have a plan that includes in home printer repair?
Asked by DGDOUG.
- A:Answer Yes
Answered by delltop
Q: QuestionCan I get a partial refund if I drop my Best Buy Totaltech membership
Asked by Darrel.
- A:Answer Not asked. Not pertinent to my situation.
Answered by MONICAW
Q: QuestionI just purchased a Mac book and wonder if it can be covered on this plan?
Asked by Cara.
- A:Answer Hello, Cara! Your My Best Buy Total™ membership includes up to 24 months of product protection on most Best Buy purchases while the membership is active. You can get more details here: https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285. If you need further assistance, please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (BestBuy) and mention that you're contacting us in response to your My Best Buy review. We're here to help!
Answered by Memberships Expert Team
Q: QuestionHow do I know if my total membership is active or expired?
Asked by Anonymous.
- A:Answer Because they keep me update and send me their specials by emails.
Answered by KeithH
Q: QuestionIs countertop ice makers covered?
Asked by Anonymous.
- A:Answer Hello, Thanks for asking about our My Best Buy Total™ membership. We can appreciate wanting to ensure that your countertop ice maker is covered, if anything should happen. If you are a member, and you purchase an ice maker, you should be eligible for up to two-years of Best Buy Protection, as per the membership benefits (https://www.bestbuy.com/memberships). If you previously purchased the ice maker before becoming a member, you may be eligible for discounted services. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), so we can review this further with you.
Answered by Memberships Expert Team
Q: QuestionDoes Best Buy total production cover washer and dryer
Asked by Relief.
- A:Answer Yes.
Answered by LILLYB
Q: QuestionCan I take pc parts to geek squad and have them build it for free?
Asked by Jake.
- A:Answer If you have a best buy membership plan yes they will do it for free it just depends if you have a membership plan or not with best buy
Answered by DALTONA
Q: Questiondoes this cover electric ranges and other appliances
Asked by Stove.
- A:Answer Yes, My Best Buy Total™ does include many service options for appliances. Many services may have an additional fee, but your membership does include discounts for some services as well. If you have additional questions, we encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy question. Our support teams would love the opportunity to learn more and assist!
Answered by Memberships Expert Team
Q: QuestionCan you transfer data from a laptop computer whose fan has stopped running
Asked by Cyn.
- A:Answer Hello Cyn, yes, in many cases data can still be transferred from a laptop with a failed fan. A bad fan does not usually affect the storage drive itself. The main concern is overheating, so the laptop should be powered on as little as possible until the data is recovered. For assistance, please send a message to us on Facebook (facebook.com/BestBuy), X (@BestBuySupport), or Instagram (@BestBuy) and let us know it’s in response to your My Best Buy review so we can help point you in the right direction and get you the help you need.
Answered by Memberships Expert Team
Q: QuestionCover warranty in range , refrigerator, microwave for two years?
Asked by Cuso.
- A:Answer Yes
Answered by MikeS
Q: QuestionDoes total tech support cover the price of car audio install bought from best buy?
Asked by Terence.
- A:Answer Yes
Answered by JAZMARIEF
Q: QuestionDoes total tech cover mounting tv on wall
Asked by Jpc.
- A:Answer Hello, Jpc! Although having a My Best Buy Total™ membership does not cover TV wall mounting, there are many services that this membership covers, along with covering 20% off the labor on repairs. You can look over the membership details here: https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285. If you need help reviewing your specific membership or understanding how to make the most of it, our social support team would be happy to take a closer look. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (BestBuy) and mention that you're contacting us in response to your My Best Buy review. We're here to help!
Answered by Memberships Expert Team
Q: QuestionI have moved and brought with me my tv, tv mount and soundbar that I previously purchased from Best Buy for my former home. Does this include installation of tv and soundbar that I previously purchased in my new residence?
Asked by Katherine.
- A:Answer Hello, Katherine! Although having a My Best Buy Total™ membership does not cover re-installation, there are many services that this membership covers, along with covering 20% off the labor on repairs. You can look over the membership details here: https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285. If you need help reviewing your specific membership or understanding how to make the most of it, our social support team would be happy to take a closer look. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (BestBuy) and mention that you're contacting us in response to your My Best Buy review. We're here to help!
Answered by Memberships Expert Team
















