Questions & Answers
Q: QuestionI just renewed my Membership Plan as my expired and I was not aware of it. How do I download my Webroot Protection renewal on my laptop?
Asked by Kay.
- A:Answer It should fall under the same account, otherwise you can typically find your Webroot key under your digital purchases on your Best Buy account online. If still having trouble, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). We'd be happy to help.
Answered by Memberships Expert Team
Q: QuestionHow to cancel
Asked by Gail.
- A:Answer haven't done it but, customer service and say you wish to cancel?
Answered by Goose
Q: QuestionHow do I cancel the membership
Asked by Jean.
- A:Answer Hello, Thank you for reaching out. You are able to cancel the membership on the app or you can reach out to us on the following platforms: Facebook @BestBuy, Instagram: @BestBuy, X: @BestBuySupport.
Answered by Memberships Expert Team
Q: QuestionDoes Total Tech include transferring data from my old laptop to the new one?
Asked by Lynda.
- A:Answer Hello, Thank you for the review. Great question. You can find all our benefits and information at the link I provided. https://www.bestbuy.com/service-triage/home. Our team would be happy to assist you on the following platforms: Facebook @BestBuy, Instagram: @BestBuy, X: @BestBuySupport.
Answered by Memberships Expert Team
Q: QuestionHow do you cancel a credit card that is on file for a yearly subscription that you no longer want?
Asked by ron.
- A:Answer Hello, Thank you for reaching out regarding your membership. You can cancel on the app or Our team would be happy to assist you on the following platforms: Facebook @BestBuy, Instagram: @BestBuy, X: @BestBuySupport.
Answered by Memberships Expert Team
Q: QuestionHow can I cancel my Best Buy Total Protection ??
Asked by Anonymous.
- A:Answer Hello, Thank you for reaching out regarding your membership. You can cancel on the app or Our team would be happy to assist you on the following platforms: Facebook @BestBuy, Instagram: @BestBuy, X: @BestBuySupport.
Answered by Memberships Expert Team
Q: QuestionI have the total protection plan. Will it cover the laptop forever as long as I renew the plan?
Asked by shell.
- A:Answer Thank you for being a My Best Buy Total™ member, Leigh! A Total membership includes up to 24 months of product protection on most Best Buy purchases while the membership is active. You can explore a full breakdown of your membership here: https://www.bestbuy.com/memberships. For further assistance, please reach out to us via Instagram (instagram.com/BestBuy), X (X.com/BestBuySupport), or Facebook (facebook.com/BestBuy) to review this for you. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
Answered by Memberships Expert Team
Q: QuestionI just bought a computer a couple weeks ago and could not afford the waranty at that time. Would this work retroactively? To be clear nothing is damaged or broken now. Its a great computer! But I am now regretting not getting the warranty.
Asked by NateG.
- A:Answer NateG, if you are not a My Best Buy Total™ member already and you become one, the protection plans will be added to any new products purchased, but not ones already purchased. However, if you are still under the return and exchange period (https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014), you can bring it back into your store for further assistance. If you ever have any other questions, please reach out to us via Instagram (instagram.com/BestBuy), X (X.com/BestBuySupport), or Facebook (facebook.com/BestBuy).
Answered by Memberships Expert Team
Q: QuestionHow do I cancel the membership
Asked by Anonymous.
- A:Answer no need to cancel
Answered by DINESH
Q: QuestionHow do I cancel this yearly membership?
Asked by Dinojo.
- A:Answer Hi, Dinojo. Sometimes it's necessary to cancel a membership. If you are in need of assistance cancelling your membership, please reach out to us on social media and we'll be glad to assist you. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Answered by Memberships Expert Team
Q: QuestionHow do I access Geek Squad assistance?
Asked by Moi.
- A:Answer best buy desk
Answered by DINESH
Q: Questionhow do you cancel geek squad
Asked by Anonymous.
- A:Answer Hi there! We're sorry to learn you'd prefer to cancel your membership, however, you're certainly welcome to do so whenever you like. For self-service, visit your My Best Buy account, locate your membership, and select cancel. If you'd like some help with this, feel free to message us on Facebook at @BestBuy, Instagram at @BestBuy, or Twitter/X at @BestBuySupport, and mention it's regarding your My Best Buy Plus™ review. Thanks!
Answered by Memberships Expert Team
Q: QuestionDoes it cover tuning up my computer for optimum operation?
Asked by Jake.
- A:Answer Hi there! It sure does. PC tune-ups for optimum performance are completely covered in-store with your Total Membership. Plus, that membership includes a variety of other maintenance and repair services to keep your tech running smoothly year-round. Feel free to reach out to us on Facebook: facebook.com/BestBuy, Instagram: instagram.com/bestbuy, or Twitter/X: twitter.com/BestBuySupport with any additional questions or concerns.
Answered by Memberships Expert Team
Q: QuestionCost to fit sony tv you installed with my membership
Asked by Rick.
- A:Answer Hello, Rick. Thanks for asking and being a My Best Buy Total™ member. We appreciate wanting to find out how much it'll be to fix your TV with us. As pricing will vary depending on what is wrong with the TV, we recommend visiting our Repair & Tech Services page (https://www.bestbuy.com/services/triage/home) to find out how to be connected with our Geek Squad team to discuss this further. They should be able to help with any questions regarding repairs.
Answered by Memberships Expert Team
Q: Questionhow to file a claim?
Asked by Dan.
- A:Answer Hello, Dan and thank you for your question. It's important to know who to contact when things go wrong. Customers who need assistance with their My Best Buy Total membership or with an order can reach out to our team on social media for assistance. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Answered by Memberships Expert Team
Q: QuestionDoes this membership cover major appliances?
Asked by BONNIEN.
- A:Answer Yes
Answered by TW01
Q: Questionis my washer covered that was purchased 5 years ago
Asked by Anonymous.
- A:Answer Hello! Thank you for your question about the coverage of previously purchased items with the My Best Buy Total membership. Qualifying items must be purchased during the membership period in order to be covered. For more information on the protection plans covered by the My Best Buy Total membership, please visit https://www.bestbuy.com/memberships.
Answered by Memberships Expert Team
Q: QuestionNeed laptop unlocked forgot password
Asked by Steve.
- A:Answer Hello! Thank you for taking the time to share your experience with your My Best Buy Plus™ membership. We value your membership and appreciate you bringing this to our attention. We're here to help clarify any questions or address any concerns you might have. Please contact us on Facebook (@BestBuy), Instagram (@BestBuy), or X (@BestBuySupport) and mention your My Best Buy Plus™ review so we can provide the best assistance. Thank you!
Answered by Memberships Expert Team
















