Customer Ratings & Reviews

my new laptop had trouble, so I brought it in to Geek Squad - and was told that my warranty did not cover buying a faulty product. But they could look at it, which would cost at least $250 (after I already paid over $300 for this warranty. They said since it was still new and under warranty, to return it, which I did. Hopefully that will also refund this useless warranty.

I purchased this warranty for 3 years and now when it is not even close to 2 years they just cancelled without any further explanation even when I paid $319.99 dlls for 3 years.... They alleged the blue color code I purchase could expire without any warning???? I have been trying to speak with Geed Squad for 2 weeks and they are all useless over the phone & even on the chat windows... Noone can help me and tell me why they cancel the warranty on my daughters laptop. The worse part is that i also bought a 2nd laptop and 2nd coverage for my other daughter so I am afraid of another scam in the future... WHAT A BIG FIASCO ... They have made me waste days and phone calls for these weeks and NOONE can resolve the problem and get back to me...

First…geek squad takes too long to repair laptops…they had mines for almost 1month now…I dropped it off at the store and they shipped it to the service center…they replace the mother board and sent it back to the store who then sent it back to the service center…and they will not tell me what they fixing other then say we had to order more parts…I spoke with a manager who personally told me they have 3 attempts to fix the problem before they will replace it and each attempt can take 2 months…

I always purchase it .for the just in case stuff that might happen.

I waited 5 months after 2 months of when it broke and then finnaly they agreed to fix it. The first time i came the charge was more than the computer even tho i had protection plan! Now its free Summary: at first scam 5 months later finnaly free.

very nice people, good service. Always they lessen

Had it for 3 months and the hinge completely fell apart. It doesn’t close and I had to just spend more to get a new one. Bummer. Thought it would last longer…..

Extra protection for extra money. Most probably wont use it but you’ll never know. but mostly it is in the warranty which you could not read it not until you open what you purchased.

There’s really no point to cover your device for 1-3 years but definitely a need to cover for more than 3 years cause that’s wen most devices start to break down. On the other side, if one bought it… it’s basically a donation to Best Buy, since you’d end up not using it & when you do you’d pay more cash to fix your device on top of paying for the send out fee!!

I made a $724 purchase on the Best buy.com website. A $530 laptop with a $194 Geek Squad warranty and I didn't receive not one reward point, why? because I went through Progressive Leasing, even used the 90 day cash option to pay it off. I actually could have went ANYWHERE with my Progressive account but I chose Bestbuy because I trust them and I've made many purchases from them for years. Had I known I wouldn't receive points I would've went elsewhere. You really need to change that policy.

Your store is say that this 2 yr protection is not active and never existed even though you can clearly see that it was purchased

Can’t get my money back cause I don’t have the laptop anymore. There isn’t no need to have my money go to a laptop I don’t have for 5 years.

Bought by Accidentally Today Dont want geek Squad Protection .Need To Get Refund Asap please

My laptops camera was not lined up with the screen so I couldn’t do Skype or zoom meetings or doctors appointments online so I the Geek Squad. They made the process as easy as possible and put me updated to the progress of the repairs. They took the stress out of the whole process and made it as easy as possible and I was truly grateful. I have health issues so they even made sure to work with me and that whoever I had picking it up, they knew they had their information to make sure it was going to the right person. They just had to show ID it was a good experience. Now the camera lines up with the screen and I’m able to do zoom meetings. Doctors appointments online. Take pictures whatever I need to do.

came in sooner than expected. it works great, i was able to sign into my account and connect to my wifi. the charger also works perfectly. there was a few minor scratches witch is expected because its refurbished! it’s great though

I was excited to find out that I could save money with this laptop with best buy. This laptop is for work and so far no problems. It started up right away, the speakers are great and there's no delay between apps. Definitely recommend purchasing refurbished from best buy!

I've had this laptop for a little over 2 weeks now and it's a significant improvement from my old Windows 7 laptop. I got this for both college work and casual gaming and it works very well for both. So far, I only have Sims 4 and Stardew Valley on this laptop and I am able to use many mods and cc and still have it on the best graphic settings and it's able to handle both very well. The only difficulty I've faced with this laptop was connecting a Nintendo Switch Controller to use on Steam, had to watch a couple YouTube tutorials to troubleshoot the problem but it's been working great since then! It was definitely a good deal when I got in on sale, I would recommend it!

I recently purchased the Samsung [Model Name] laptop, and I must say, it has exceeded all my expectations. From its sleek design to its outstanding performance, this laptop has truly impressed me in every aspect. First and foremost, the design of the Samsung laptop is sleek and modern. Its slim profile and metallic finish give it a premium look and feel, making it a stylish companion for both work and play. The build quality is top-notch, and the attention to detail is evident in every aspect of its design. In terms of performance, this laptop truly shines. Powered by an Intel Core processor and ample RAM, it effortlessly handles multitasking, allowing me to work on multiple applications simultaneously without any lag. Whether I'm browsing the web, editing documents, or streaming content, the Samsung laptop delivers smooth and responsive performance every time. The display is another standout feature of this laptop. The vibrant colors and sharp resolution make watching movies and videos a joy, and the ample screen real estate provides plenty of room for productivity tasks. Additionally, the keyboard is comfortable to type on, with well-spaced keys that provide good tactile feedback. Battery life is also impressive, allowing me to work for extended periods without needing to constantly hunt for a power outlet. Whether I'm working from home or on the go, I can rely on the Samsung laptop to keep up with my demanding workload. Overall, I couldn't be happier with my purchase of the Samsung laptop. Its exceptional performance, sleek design, and long-lasting battery life make it the perfect companion for both work and entertainment. If you're in the market for a new laptop, I highly recommend giving the Samsung [Model Name] a closer look. It's truly a game-changer in the world of portable computing.

My experience was good so far, its a good investment and look decent.

I would give it 5 stars if it weren't for one thing. The limitations coming from the factory that prevent the hardware from working at 100% of its capacity. The screen does not shine at 500 units to protect the oleds, and the processor, which although it can reach 4.7Ghz, does not exceed 3.5Ghz so as not to overheat. in this image you can see the laptop working at its maximum rendering a 3D animation. See how the graphics.