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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,793 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed my receiver and woofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Guy's were great ! They did an excellent job hooking everything up and an even better job explaining to me how everything work's. If I need the Geek Squad again I would want these two men.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad Gave Me A short Class.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up / programming assistance after installation by owner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product we loved it we were very satisfied with the whole experience with the service and the knowledge and the experience that we got from the store was clean and safe and I would recommend this product to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Matt did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt did great job in educating me about this system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Set up of new receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed new receiver and set it up with tv and direct tv box. Made sure everything was setup properly. GreT job!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Top notch workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was great. The guys brought my new receiver in, they efficiently and quickly connected to my equipment. They explained how everything works. They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker improvements to surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians reviewed current set up of surround sound system and said the additional speaker was not necessary, this saved me a good amount of hard earned dollars. I appreciate good advice from people we pay and trust.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great TV& sound system setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new 55” TV and sound bar & subwoofer quickly & explained how to access all controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad representative was outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent, Rafael, did an outstanding job in removing my old receiver and installing the new Yamaha. He carefully explained operational details which have proven to be very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad living room and bedroom TVs/theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick and James were outstanding. Methodical and meticulous. Kept me abreast of the process, explained applicable pros and cons.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and professional They did a great job and were very thorough in their work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that set up the AC Denon AV receiver we very good and answered a few basic questions. I'm sure I'll have more questions as I begin using the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my Sound System immediately!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 very bright young men who also were very pleasant came to my house. I had 2 issues that I thought were small given the right capability of the technician. Sure enough, one young man fixed my speaker issue easily so I showed him the remote that was not working because it came with a different model # by the manufacturer. Within seconds he also got the remote to work and now my Sound System works just like it did over the years. I am thoroughly impressed and pleased with the Geek Squad and their follow-up service call. And....to make it even more impressive there was NO CHARGE. So, I couldn't help but tip the young men $20 and asked them to have a drink on me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver issues fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came out were amazing, kind, and patient with all my questions. They were very knowledgeable!!! Cannot thank them enough!!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Fix my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was very professional . And they arrived on time very punctual. I very highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All went well..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well. Will definitely use the GEEK SQUAD again if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Home theater sound system?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician knew precisely what he was doing and turn my living room into a theater I love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent job by the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my system efficiently and were very polite. They were unsure how to go from a 6.1 speaker setup to a 7.2 setup but the receiver on screen setup walked them through the process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, competent, Installed with professionalism and a smile.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad …. Awesome !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and fast…. Great work!!!! Would def use again!!!

    I would recommend this to a friend
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