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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,799 reviews
  • Rated 5 out of 5 stars

    Oled TV and AVR install.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tech ever have for home insallation. Patient, knowledgeable, good communication and advice.thank you Jordan.i

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered my 75" television and set it up and made sure everything was working properly which included all the settings and programs I watch. Thank you for all this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AV Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service friendly minded geek squad agent he answered all my question i do have a total tech support membership which it helps with the cost of several different services, overall I'm satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great TV& sound system setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new 55” TV and sound bar & subwoofer quickly & explained how to access all controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technician!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech was quietly professional. Wore foot covers, wiped TV screen clean, gave remote control demo for new set up. Everything worked great. He is a real asset.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service the second time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was amazing. The first technician Mitchell who came out was atrocious. The second team were very communicative. They walked and fielded questions with parents through their entire set up process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Chris at Geek squad installed my audio system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris came to my home and install my new receiver. He was very professional, friendly, knowledgeable about the product and set me up with everything I wanted. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    good tech work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great people fix everything and made sure everything work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GaryGnu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to the many settings available on my Onkyo CD player, it took two visits by the Geek Squad to dial it in. It’s now perfect and much easier to use!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Amplifier Re-installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech reattached all cables and speakers.. unit working well. He did an excellent job installing the replacement unit, and explained operating procedures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Receiver Prgramming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In dealing with my remote control issue during my last visit by the Geek Squad, they reset my new receiver and checked the programming for my new TV. In going through the set up process which was not performed completely during the initial install, it was determined that I had 2 bad HDMI cables that were causing some of my problems. These were replaced. Appropriate clearance regarding the TV sensor and fixing the programming of the new receiver solved my issue. Jamal and Eric were outstanding...thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Member was very professional and knowledgable. Had my issue fixed and everything working just great within just a few minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt and courteous. He took the time to review the manual on line for my Yamaha receiver and had the levels set to the rooms acoustics rather quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and professional They did a great job and were very thorough in their work

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Fix my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was very professional . And they arrived on time very punctual. I very highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad FTW!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy I chose to have Geek Squad install my TV and audio at my new residence. Tony was outstanding and pleasant to work with. He listened to my goals and then worked quietly to achieve them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Matt did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt did great job in educating me about this system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Home theater sound system?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician knew precisely what he was doing and turn my living room into a theater I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Service Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CD player was very well connected to stereo system by the in service technician. Highly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Programming a Harmony universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This time that Geek Squad came to program the Harmony universal remote, the agent did a great job. All the units work well together.

    I would recommend this to a friend
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