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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,806 reviews
  • Rated 5 out of 5 stars

    Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Harmony Remote service as well and was pleased with the results. They showed how now everything goes through the TV and not the receiver. Ran additional cables behind the wall so that we can now just use the TV remote and control the entire home theatre setup. Took the time to make sure everything was working. Highly recommend this service if you have a home theatre setup.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who set up my receiver was fantastic! He was so nice and accomodating

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Knowledgeable professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician set up in a timely manner. They explained how our new device operates.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Fix my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was very professional . And they arrived on time very punctual. I very highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Home theater sound system?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician knew precisely what he was doing and turn my living room into a theater I love it

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    They set up and connected my receiver to the TV,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a very professional, very patient and knowledgeable to insure the set up, was completely done right and I was very satisfied...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed the speakers to my new receiver very quickly and gave me the instructions to hear music in the other zone of the receiver using the WiFi. They verified that all the speakers were working..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carl & Chis did a nice job mounting my television, programing my universal remote and connecting the peripherals. Carl went above and beyond expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and professional They did a great job and were very thorough in their work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad receiver tv installation and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squade is the best. They spent all the time needed for me to understand the set up. Walked me through the use of the product. I higjly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians arrived on time and were very courteous and friendly. They took the time to answer all of our questions. We were extremely satisfied with their service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Programming of Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great!! The agent programmed the Harmony remote and ensured I was able to properly operate it. Agent was knowledgeable, professional and cordial.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best experience I have ever had with the Geek Squa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very skilled and connected all components of my TV including all exterior speakers. Amazing sound!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super Fast Install!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Came and hooked my AV system up quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver with tons of connections set up fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He answered all my silly questions and made sure all the wires were secure and hidden… checked everything was working and was super nice. When it comes to setting up audio with so many wires, etc., I don’t trust myself to get it right, but I know the Geek Squad will.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    AWESOME GUYS TO WORK WITH!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both guys are awesome they set up my TV and explained how everything works and I can call them anytime if I had a questions or problems.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    AV Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from the in home techs. Professional installations and going through all the functions of the system. Not happy that my store is closing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    4k receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers installed my new 4k receiver up and hooked it up to my internet and up graded it, and they hooked up my new speaker system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad solves zone 2 problem on Onkyo receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician named Demian solved my problems setting up a new Onkyo receiver. Very helpful and informative, especially regarding the set up of zone 2.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What would I have done without Mike from the GS?! I never would have figured it out myself. GS is on my speed-dial....Unless you definately have the skills, use the GS.

    I would recommend this to a friend