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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 2,781 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were super knowledgeable. They were very tidy and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    stero install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    two installers came in did the work and did it correctly. thanks guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rough Start / Smooth Finish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t compliment Bryan Downey enough for his patience and superb service. After a struggle installing what turned out to be a defective Yamaha Receiver and replacing my cable box, Bryan assisted with selecting a Denon receiver as a replacement and performed a second installation flawlessly. All of my AV components now work properly thanks to Bryan’s diligence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon from Magnolia was fantastic. Went out of his way to get me set up with the right stuff, come to my house a couple times to assess what i needed, and was always available when I called. Fantastic. Petr from Geek squad did a great job installing my speakers and setting up the TV and other equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth, quick, and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys showed up took my old tv down and put my new one up connected my reciever and new center channel, had me log in and make sure everything was working fine. My universal remote was made useless because they connected everything to the tv main remote. Then they were gone. Smooth, quick and simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad to the rescue once again. Had them set up my receiver and speakers. These ladies and gentlemen seriously rock! Fast, efficient and lightning quick! Very personable and friendly too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good clean work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set everything up, ran the unit through its paces, and made sure all speakers were connected properly and sat clean and tidy in my entertainment center. Made my life easier as a newbie for sure.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time delay in getting all issues resolved. Think this has more to do with scheduler/qualfied help availability than anything else. I now realyze that a more qualified person would have approached our issues differently perhaps saving us money. My responsibility is that I needed to perhaps seek out the more qualified person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad we had Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both technicians that came out were prepared organized and friendly. Their help with proper instructions on how to use every thing was invaluable! Getting my old TV hauled away was a big win also. Very much worth the $.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad crew is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad crew is the best! They are always on time. They never complain about needing to wear a face mask to help protect my child who has a life threatening medical disability. They ALWAYS make sure job is done right BEFORE leaving my home. They go above and beyond!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians set everything up expertly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome agents!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kip and Garrett did an excellent job getting things setup removed and cleaned up Their instruction was extremely helpful and things seem to be working wonderful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service1 on time and clean. Team members were very nice

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my TV and sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my sound system quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very personable service, got the job done, explained what he was doing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my system quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my device and it works very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Old and new together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad managed to hook up my brand new equipment with an ancient DVD player. The 4 stars is because a previous Geek Squad member told me I would only need one remote- not true according to this most recent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made our transition to streaming easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taylor Johnson installed our Roku devices so we can eliminate our direct tv service. Installed the harmony hub today. Taylor did an EXCELLENT job installing all equipment and explaining its use to us. VERY SATISFIED with Best Buy, in home advisor Brian Goodwill and Geek Squad tech Taylor Johnson. Taylor made our switch to "streaming" easy. Taylor is the BEST!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    great service.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad gave good+proffessional installation/setup....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Found problem and fixed

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers were not working and the tech was able to find loose wires and connect.

    I would recommend this to a friend