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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 2,799 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed and set up receiver and programed to rem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my receiver quickly, and it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad crew is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad crew is the best! They are always on time. They never complain about needing to wear a face mask to help protect my child who has a life threatening medical disability. They ALWAYS make sure job is done right BEFORE leaving my home. They go above and beyond!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my reciever with knowledge:)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my reciever and tuned in my home theatre, tv and Netflix sos. They were friendly and knowledgeable and answered any questions I asked. Told me if I had any troubles with it to give him a call and he would come back to make sure it is working properly . Great customer service and the product is working beautifully.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was hooked efficiently by the Geek Squad agent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Elk Grove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted the technician to balance my sound system. But was told they will come back. I called the number given nobody called me back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I have my music back again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my receiver, explained the functions of the control, allowed time for me to adjust them to my personal choice of music listening.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV/Sound System Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great support. Informative. Professional. Knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He arrived on time and had the problem fixed in a few minutes .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team setup my receiver…they worked hard to get everything wired and tuned properly, but when I asked them how to get more bass they didn’t know. A month later I found the answer and fixed it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out followed all Covid protocols that were explained to me before there visit. There were very professional and did a great job walking me through everything that they did and asked questions before completing certain tasks to make sure that the end result is what I was looking for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Old and new together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad managed to hook up my brand new equipment with an ancient DVD player. The 4 stars is because a previous Geek Squad member told me I would only need one remote- not true according to this most recent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was quick and efficient and informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The receiver. and DVD player were quickly connected, including the speakers we already had. They took the time necessary to make sure we knew how to use the new equipment. They carried out all packing materials, etc, leaving no mess behind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This guy is a superstar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy made all the connections, minimized the visibility of the wires, instructed me how to access various sites as well as how to avoid common mistakes, and corrected a wire connection in one of my front speakers. This guy is amazing! All this plus a great personality and serious work ethic. Give him a raise! (He didn't aske me to say that).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar connect worked very well with unit and easily installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring, video doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a wonderful job installing my video doorbell now I don’t have to go to the door to see who it is. I can be anywhere in the United States and can see who’s at my doorbell door.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver Hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician did a great job of getting everything hooked up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Media Room success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing new receiver. On time and well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad we had Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both technicians that came out were prepared organized and friendly. Their help with proper instructions on how to use every thing was invaluable! Getting my old TV hauled away was a big win also. Very much worth the $.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the Geek Squad service. I couldn’t recommend it more highly. Their ability to synchronize all my components as well as troubleshoot, just awesome stuff. Worth their weight in gold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a top notch stereo receiver especially needed for surround sound. I love it and you wont be be disappointed! Geek Squad set the whole system up they are amazing technicians!

    I would recommend this to a friend
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