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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 2,806 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best easy, smooth and very professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We Have Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived early and went right to work. They got our sound system to work including surround sound using both our speakers and built in speakers. Thank you Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad saved our whole audio system which we had packed up in boxes due to being hopelessly technology challenged. Their expertise was obvious plus we had a really good time.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Remote Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, understood and fix my problem quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team setup my receiver…they worked hard to get everything wired and tuned properly, but when I asked them how to get more bass they didn’t know. A month later I found the answer and fixed it myself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    thorough installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed entire home theatre system effectively and all devices connected and worked. Tech could have explained all operations and connections better. I'd suggest leaving behind connection diagrams and basic instructions, in writing. Tech was helpful and answered questions and came back out to home after installation

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working fine. Fellas did a nice job,

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was prompt and fixed the problem in five minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad best service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technicians were professional, efficient, and ensured optimal placement for the best audio experience. I'm thoroughly pleased with the results and would highly recommend their services.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not all geeks are created equal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV on the wall & mostly programmed the Yamaha A/V receiver, the one guy didn't know about everything & so I had to have another service call & they sent a different tech that got everything squared away

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installation was smooth. Perfect job, pleasant team!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Uninstalled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad took my TV off the wall in preparation for moving.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad setup A/V processor thoroughly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the team did a great job setting up the A/V processor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your geek squad is amazing. They knew all about the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Installation of AV Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job of installing an AV Receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad intall and setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation and setup!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound System Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team that came out was amazing! So helpful and kind. Answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set-up made easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve and Kelli were very knowledgeable in the set-up of Home Theater system that included 5 speakers plus a subwoofer. The set-up also included by 65 inch 4K TV set. A few hurdles were incurred during the set-up, but the team handled them well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get great service when the Geek Squad comes to my home. I have a complicated (for me) audio and video system that is too complicated for me to fix on my own. The Geek Squad comes out and fixes my issue and then spends whatever time needed explaining to me the service. I then get a tutorial on how to use the equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Quality Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was extremely knowledgeable and very helpful.

    I would recommend this to a friend