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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2793 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 2,793 reviews
  • Rated 5 out of 5 stars

    Tv install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service1 on time and clean. Team members were very nice

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my TV and sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my sound system quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was great and helped us get everything set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made our transition to streaming easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taylor Johnson installed our Roku devices so we can eliminate our direct tv service. Installed the harmony hub today. Taylor did an EXCELLENT job installing all equipment and explaining its use to us. VERY SATISFIED with Best Buy, in home advisor Brian Goodwill and Geek Squad tech Taylor Johnson. Taylor made our switch to "streaming" easy. Taylor is the BEST!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad is great but didn’t have all equipment

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very friendly and left us with a setup so we can listen in multiple rooms, which makes us happy. But they did not have all setup equipment necessary so all the available speakers are not able to be utilized. They are supposed to come back, as long as that happens we will be very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad crew is the best

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad crew is the best! They are always on time. They never complain about needing to wear a face mask to help protect my child who has a life threatening medical disability. They ALWAYS make sure job is done right BEFORE leaving my home. They go above and beyond!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my system quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my device and it works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Fixed everything

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and would call them again……………………..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Old and new together

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad managed to hook up my brand new equipment with an ancient DVD player. The 4 stars is because a previous Geek Squad member told me I would only need one remote- not true according to this most recent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a top notch stereo receiver especially needed for surround sound. I love it and you wont be be disappointed! Geek Squad set the whole system up they are amazing technicians!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my speaker surround sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amy and her partner were stellar and knowledgeable with their service! I had my speakers all jacked up after I unhooked everything for a carpet install. I couldn't figure out how to get the surround sound working right again. It was much easier to have them come out and fix me all up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, Carter Cain did a great job. Recommend having this install done by Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the Geek Squad service. I couldn’t recommend it more highly. Their ability to synchronize all my components as well as troubleshoot, just awesome stuff. Worth their weight in gold.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team setup my receiver…they worked hard to get everything wired and tuned properly, but when I asked them how to get more bass they didn’t know. A month later I found the answer and fixed it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection successful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad connected all of my devices to my receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service!! On time, very friendly, and knowledgeable!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed and set up receiver and programed to rem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my receiver quickly, and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was hooked efficiently by the Geek Squad agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad we had Geek Squad!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both technicians that came out were prepared organized and friendly. Their help with proper instructions on how to use every thing was invaluable! Getting my old TV hauled away was a big win also. Very much worth the $.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my reciever with knowledge:)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my reciever and tuned in my home theatre, tv and Netflix sos. They were friendly and knowledgeable and answered any questions I asked. Told me if I had any troubles with it to give him a call and he would come back to make sure it is working properly . Great customer service and the product is working beautifully.

    I would recommend this to a friend
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