Customer Ratings & Reviews

The geek squad team mounted my Tv fine but They had to wait till I ordered a longer cable and Robert did come back to also hide the wires in thecover I bought-so far it looks good!

Printer, Computer, Towers and oversize television installed quickly and efficiently. Techs came on time, wore masks and behaved perfectly properly taking the time to answer my questions and do some quick demos/

The agent checked my network setup and concluded the our internet carrier service was/continues to have insufficient upload speeds in our geographic area.

The agent was able to troubleshoot the problems with my ring security camera in an efficient manner.

Heather answered questions I had about my devices and checked to see that I was up to date on all. She exhibited great patience and kindness in helping me.

Superb. The only way my problem was resolved was by in-house service. Five hours with the online agents were fruitless!

Great thing to have for any electronic purchase. Peace of mind.

The agents were able to repair my lap top to my satisfaction in a timely manner. They were very courteous and answered all my questions with ease.

At the store was a good Technician was Richard and the installer was Jose good and smart workers

The agents revised the internet and TV reception for the entire house. Now my printers work as they should with a strong signal!!!$

The technician was courteous and professional. He quickly resolved the problem and was on his way.

Explained how remote works! Anyone can now know what to do!

The new computer works well now that I was able to connect it to the Internet.

So many quirks and kinks but it got done! Very good work and great people skills too. I would have that team at my site & computer anytime. Best Buy is lucky to have them to represent the company. Very happy with the mask adherence too.

I was concerned that my computer had been hacked! The Agent, VERY PATIENTLY checked my system etc and explained the his work to me. I was re-assured and felt confident enough to use my computer and e-mail again!

Julio Ortega, the technician was very knowledgeable and went beyond the mark in setting up my laptop and multiple monitors, coordinating my email accounts and helping me in the organizing. Much appreciated!

laptop updates were all I needed but that was something unusual because it locked me out. Geek Squad quickly checked out the problem and I am working properly now.

Jason is amazing! He's been my go-to for all of my computer updates/refreshes for the last year or so. He's helpful, patient, responsive and kind.

Even though they could not fix my issue, I was very satisfied with the service I received from both young men. They did give me suggestions on what I could do as far as replacing the old computer that I have.

I already sent a review- the guys that came to my home stated that the information previously provided my the geeks in the store were incorrect